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The slides from my Bazaarvoice Webinar

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Customer intelligence


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    Presentation Transcript
    customer intelligence

    Customer intelligence

    Letting Customer Intelligence Drive Your Business #UGCideas

    http www flickr com photos rosyfinch 5286652808

    http://www.flickr.com/photos/rosyfinch/5286652808/ http://www.flickr.com/photos/rosyfinch/5286652808/

    http www flickr com photos jamescridland

    http://www.flickr.com/photos/jamescridland/613445810/ Collective Wisdom in People http://www.flickr.com/photos/jamescridland/613445810/ Collective Wisdom in People

    2011bazaarvoice inc ul ul ul ul li 1 speed

    ©2011Bazaarvoice, Inc. <ul><ul><ul><ul><li>[1] Speed </li></ul></ul></ul></ul><ul><ul><ul><ul><li>[2] Self-organization </li></ul></ul></ul></ul><ul><ul><ul><ul><li>[3] Collaboration </li></ul></ul></ul></ul><ul><ul><ul><ul><li>[4] Predictive </li></ul></ul></ul></ul>Customer-centric attributes ©2011Bazaarvoice, Inc. <ul><ul><ul><ul><li>[1] Speed </li></ul></ul></ul></ul><ul><ul><ul><ul><li>[2] Self-organization </li></ul></ul></ul></ul><ul><ul><ul><ul><li>[3] Collaboration </li></ul></ul></ul></ul><ul><ul><ul><ul><li>[4] Predictive </li></ul></ul></ul></ul>Customer-centric attributes

    customer intelligence is everywhere

    . Customer intelligence is everywhere © 2011Bazaarvoice, Inc.

    2011 bazaarvoice inc the customer centric

    . © 2011 Bazaarvoice, Inc. The customer-centric enterprise

    2011 bazaarvoice inc http www flickr com photos

    . © 2011 Bazaarvoice, Inc. http://www.flickr.com/photos/-wit-/2661802952/ <ul><ul><ul><ul><li>[1] Feedback everywhere </li></ul></ul></ul></ul><ul><ul><ul><ul><li>[2] Filter & distribute </li></ul></ul></ul></ul><ul><ul><ul><ul><li>[3] Rapid course adjustment </li></ul></ul></ul></ul><ul><ul><ul><ul><li>[4] Two-way benefits </li></ul></ul></ul></ul>The customer-centric enterprise

    confidential and proprietary 2010 bazaarvoice

    . Confidential and Proprietary. © 2010 Bazaarvoice, Inc. The Dell story

    the story of kraft confidential and proprietary

    . The Story of Kraft . . . Confidential and Proprietary. © 2010 Bazaarvoice, Inc. The Kraft story

    confidential and proprietary 2010 bazaarvoice 1

    . Confidential and Proprietary. © 2010 Bazaarvoice, Inc. The Pace story

    l l bean confidential and proprietary 2010

    . L.L.Bean Confidential and Proprietary. © 2010 Bazaarvoice, Inc. The L.L. Bean story

    confidential and proprietary 2010 bazaarvoice 2

    . Confidential and Proprietary. © 2010 Bazaarvoice, Inc. “ The product must have been changed because I cannot keep the mats clean” “ They hold stains, and even bleach won't get rid of them” The Rubbermaid story “ You made my day!  I am so happy to hear that my‘single voice’ may have made a difference ” “ What a surprise… there is an American corporation out there who actually listens to its customers” © 2011 Bazaarvoice, Inc.

    exciting conclusions confidential and proprietary

    . Exciting conclusions Confidential and Proprietary. © 2011Bazaarvoice, Inc.

    2011 bazaarvoice inc 1 listen and respond

    . © 2011 Bazaarvoice, Inc. [ 1 ] Listen-and-Respond Distributes wisdom Reduce time-to-market Improve loyalty Improved products & services Make managers heroes [ 2 ] [ 3 ] [ 4 ] [ 5 ] [ 6 ] Customer-centric advantages

    confidential and proprietary 2011bazaarvoice

    . Confidential and Proprietary. © 2011Bazaarvoice, Inc. Shel Israel @shelisrael [email_address] #UGCideas