How to Win Credibility in an era of Trust Deficit? - PowerPoint PPT Presentation

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How to Win Credibility in an era of Trust Deficit?

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  1. How to Win Credibility in an era of Trust Deficit? How to become successful at telling the truth and tabling brutal facts and still win friends and influences people?

  2. Management Consulting Firms in India • Despite the quantum leap in scientific expeditions like the Mars Orbiter Mission (MOM), it is still very hard to succeed in business by talking straight. We do know that business is a lot simpler than rocket science.We spend fortunes on Big Data and still find people shying away from taking decisions.  A traceable, transparent and openly democratic culture of information sharing should aid the decentralised real-time decision support system to enhance performance management right?

  3. When Fernando Bartolomé, revealed that Review, ‘Nobody Trusts the Boss Completely—Now What?,’ (https://hbr.org/1989/03/nobody-trusts-the-boss-completely-now-what ) I wondered why should it be so hard to speak to the truth to the powers that be?

  4. ‘Pooch Pooch management’, coined famous by SharuRanganekar, revealed the Indian style of decision making through series of consultations before it was approved with near unanimity. 

  5. TheRingi system adopted by Japanese are no different because there again the ideas would travel up the chain of command before being returned with an approval. Every culture had its own unique way of conveying the truth. If it was Shakespearean to utter the truth half in jest, we had the Akbar and the Birbal stories, metaphors, skits and the grapevine to activate a game of as Chinese whispers until it went public. 

  6. Successful managers are astute and socially intelligent. Tactfully, they sift the fact from the emotions so as to protect the self esteem of the recipient as she comes to terms with reality.  When simple truth is conveyed with abundant sensitivity, it fosters the trust in relationships and helps the recipient stay objective. While the Eastern methods may appear seemingly inefficient, they are more effective in the long run when compared to the inelegant way of brutal honesty perfected in the West.

  7. Strategic Marketing Management • First, test the palatability of the content before it is delivered to them. If the audience feel appreciated, smarter and gain enhanced self respect by knowing what they don’t, they would be ready for me.  • Next, they will find the energy to listen and feel encouraged to do something about it. Having successfully overcome their skepticism and inhibitions, they may be ready to act on their own.

  8. Contact Shekarsan thought catalyst, executive coach and management consultant. Shekarsan can be reached at shekar@shekarsan.comor by phone at 91 44 4350 2000 Or mail using the contact page in www.shekarsan.com • About Shekarsan LLP: Shekar aims to promote strategic thinking and viable execution, for Multinational companies and owner promoted, family owned small and medium enterprises. Shekar is a transformational thinker and avid advocate of ‘Customer Centricity’ that he championed as a Director for Xerox, GE Capital and Citibank.

  9. Contact Person: Shekar Rangarajan • Business Address: 3A, Prasantham,141, St. Mary's road, Alwarpet, Chennai, Tamil Nadu - 600018, India. • Business Phone : +91 9884074802Business Email : rshekar@mac.com • Business Website: http://www.shekarsan.com/