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3D Networks – Overview & Commitment to the Call Center Industry

International Investment Conference. 3D Networks – Overview & Commitment to the Call Center Industry Barry Southern, Chairman, 3D Networks. 3D NETWORKS BACKGROUND.

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3D Networks – Overview & Commitment to the Call Center Industry

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  1. International Investment Conference 3D Networks – Overview & Commitment to the Call Center Industry Barry Southern, Chairman, 3D Networks

  2. 3D NETWORKS BACKGROUND

  3. 3D Networks is a subsidiary of the Singapore-based Planet One Pte Ltd. group of companies employs over 600 people, having direct representation in 10 countries Singapore China Australia India Thailand Malaysia Hong Kong United States Philippines United Kingdom Middle East

  4. Planet One Group of Companies 3D Networks NetProActive Services Planet PSG FCSCS Planet ICS Voice Data Convergence IVR Call Centre Prof Services NOC IMaRC Managed Services Hospitality IP Tel SW Services And Solutions 500+ people 8 Countries 32 People 6 Countries 20+ People 3 Countries 90+ People 10 Countries Just opened

  5. Customer 3D NETWORKS – ADVANTAGE We become a Single Window to offer you the full life-cycle solutions & services NetProActive Services Planet PSG FCSCS Planet ICS

  6. PLANET ONE • A strong regional network of synergistically related technology companies employing more than 600 personnel with direct representation in 9 countries throughout APAC • Privately held and backed with private equity holder multi billion $ business across a variety of industries (timber, IT, automotive, oil and gas etc – like the TATA group in India) • 3D Networks expanding continually and grown to a presence in more than 7 countries • Gaining solid presence and foothold through acquisitions & mergers: • 3D Networks in July 2001, Australia • Bangalore Labs (now NetProActive Services) in November 2001, India • Planet Professional Services Group in July 2002, Singapore • TGNT in January 2003, China

  7. 3D Networks - Overview Leading systems/network integrator in Asia Pacific and a Voice & Data convergence specialist Offers cutting-edge business communications infrastructure solutions for enterprises, (BFSI, Contact centres, Manufacturing, Government & Healthcare) and Service Providers.

  8. 3D Networks Solution and Service Offerings Data Solutions Voice Solutions • LAN • WAN • Metro Area Network Solutions • MPLS / Core Routing / Switching Solutions • Security • Call Centres • Converged VoIP • Unified Messaging Solutions • Voice Networks (IP Telephony / TDM Telephony) • Speech Recognition Managed Services Convergence Solutions Consultancy Services • Hybrid Solutions involving LAN, WAN, voice & data • VoIP • Converged applications • Contact Centre Practice • Network and Security Audits • Network Design Services

  9. SOLUTIONS and SERVICES END-TO-END LIFE CYCLE SERVICES • Voice Solutions • Data Solutions • Converged Solutions • Managed Services • Voice & Data Consultancy • Project Consultancy • Technical Consultancy • Product Supply • Installation, Commissioning • Wide Area Connectivity • Customization Services • Integration and Interface Services • Facilities Management • Training • Outsourcing of Turnkey projects

  10. STATE-OF-THE-ART 24X7 NOC

  11. 3D NETWORKS – REGIONAL STRATEGY • 3D Networks has 3 key strategic growth markets • India • expecting annual growth of 100% YoY for next 3+ years • Investment will continue in line with growth • New business models and revenue streams being explored • China • Tap the huge market potential • Have expanded service offerings to address unique market requirements (heavy Govt business ownership) • Australia • Consolidation and value added services next big thing • Fundamentally transforming the business to drive innovation, and new business opportunities (QT an example)

  12. 3D NETWORKS VALUE – WHAT WE BRING TO THE TABLE • STRONG PARTNERSHIPS • EXPERTISE & EXPERIENCE • OUR COMMITMENT TO THE CALL CENTER INDUSTRY

  13. STRONG PARTNERSHIPS

  14. PARTNERSHIPS WITH INDUSTRY LEADERS

  15. 3D Networks is thesole pan-Asian Platinum Partner of Nortel Networks and Global Customer Partner in APAC

  16. EXPERIENCE & EXPERTISE

  17. A FORMIDABLE COMBINATION OF EXPERIENCE + EXPERTISE • Largest Group of Level 3 engineers skilled on Nortel product outside of Nortel globally • Contact Centre Industry Experts like Chris Luxford are leading the contact centre technology in 3D Networks • Strong Telephony Industry expertise senior to junior team members from our Chairman Barry Southern with over 30 years in the industry, to senior members like SK Jha, Karl Panknin, Bill Chang, Steve Rickard etc • Periphonics skills unparalleled in the industry.

  18. OUR CALL CENTRE & IVR CAPABILITY • Over 300 call centre customers regionally. Over 50% of 3D’s resources have been applied to and are skilled in these areas

  19. TO SUMMARIZE OUR EXPERTISE & EXPERIENCE • 3D Networks enjoys a strong presence in APAC region, backed by very high technical expertise, rich experience and the formidable background and support of the Planet One group • We are growing to cater to the growing demands of our customers businesses • “When you think of Nortel, think of us”

  20. OUR COMMITMENT TO THE CALL CENTER INDUSTRY

  21. OUR COMMITMENT TO THE CALL CENTER INDUSTRY • We strive to ensure that the customers’ technology requirement is non linear • Ensure customer experience exceeds today’s performance levels • 3D Networks believes in being a strategic advisor • 3D Networks will continuously explore new technology concepts that can provide customers with significant differentiation

  22. OUR COMMITMENT TO THE CALL CENTER INDUSTRY • In Aug 2004 3D Networks established it’s own Contact Centre Consulting Practice headed by Chris Luxford, an expert in Call Center technology practice. • 3D Networks is one of the largest SI’s in the Contact Centre industry in India & Australia • 3D Networks enjoys a understanding of contact centre solutions – from infrastructure requirements to complex applications • 3D Network sees the contact centre space as essential to it’s heritage and future growth

  23. OUR COMMITMENT TO THE CALL CENTER INDUSTRY • As part of its commitment to the industry and to its 500+ contact centre customers regionally, 3D Networks is: • Running a series of Contact Centre Strategy Workshops regionally • Developing a range of operational contact centre management training • Exploring a number of innovative BPO/Contact Centre outsourcing business models • Soon to launch a range of new contact centre commercial models that can be adopted by outsourcers

  24. OUR COMMITMENT TO THE CALL CENTER INDUSTRY • We are keen to bring our Technology, Business Process intellectual knowledge and quality of partnership to the call center industry in Pakistan • We are not just another network integrator • You can look to us as your strategic partner for the entire call center networking life-cycle – from consultancy to implementation to support.

  25. International Investment Conference THANK YOU For details contact Tel: (+92-21) 2634817-18-20 Fax: 2627843E-mail: eveready@cyber.net.pk

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