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Retail leaders are delivering fun, convenient, digital, and in-person experiences, while baking in sustainable business practices, to attract and delight more customers-ShamayunMiah.
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Top trends in retail industry 2022 ShamayunMiah
The retailindustry is always on the lookout for new ways to get the right products tocustomers when, where, and how they want them. Yes, the pandemic hasaccelerated digitalization, but e-commerce is no longer a competitiveadvantage. Retail leaders are delivering fun, while baking in sustainable business practices, to attract and delight more customers-ShamayunMiah.
Personalized CX is driven byconnected data Thetransition to cloud-based platforms is critical for retail growth. According toIDC analysts, by 2024, 30% of Fortune 2000 companies will be deploying thenext-best-action across their omnichannel environment, driving demand forcustomer data platforms, omnichannel management, and customer service solutions.
Social shopping is alive and well! With 64% ofthe world's population using social media to shop1, marketers know exactlywhere they want to spend their advertising dollars. According to the Tiendeostudy, 58 percent of retail executives plan to increase their social mediaadvertising spending in the next 12 months. Even thoughsocial shopping is a well-established trend in other parts of the world.
More innovative stores These arethe stores of the future: digital mannequins that learn about your favoriteitems and guide you through the aisles, cashless self-checkout stores, smartshelves that verify product availability, or virtual try-on sessions. "Withthe successful integration of revolutionary technology (augmented reality,artificial intelligence, etc.) throughout the buying process.
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