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2009 ADLINK An Introduction to Quality Management System

2009 ADLINK An Introduction to Quality Management System. Timothy CHEN/Customer Care Center. Version 1.2 2009 Apr. 1. Quality Policy. “Quality People for Quality Service”. MFG Quality Team Organization. Customer Care Team Organization. ISO9001 Updated.

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2009 ADLINK An Introduction to Quality Management System

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  1. 2009 ADLINKAn Introduction to Quality Management System Timothy CHEN/Customer Care Center Version 1.2 2009 Apr. 1

  2. Quality Policy • “Quality People • for • Quality Service”

  3. MFG Quality Team Organization

  4. Customer Care Team Organization

  5. ISO9001 Updated Unit: 1000 USD ISO14001 Updated China RoHS Revenue SONY GP Phase-In 92320 Excluding AMPRO RoHS Compliance 87860 78,712 China 3C Licensed TL9000 Certified 60,985 57,141 ISO9001:2000 Certified 6 Sigma Implementation 43,374 ISO14000 Certified 29,172 ISO9001 Certified 17,605 10,810 7,384 1999 2000 2001 2002 2003 2004 2005 2006 2007 2008 Quality Milestone

  6. Product Quality KPI 2009

  7. Continuous Improvement Loop Process Failure Review Process Performance Control Customer Claim DOA/RMA Analysis DQA IQC/VQA FQC IPQC Regular Status Review V.S Quality Goal Analysis & Improvement Design Material Production Process Feedback to Target Follow Up & Effectiveness Verification

  8. Design Quality Assurance Mass Production C5 Prod. Pilot Run Phase • Failure Mode Analysis • Quality Control C4 Eng. Pilot Run Phase • Reliability Testing Report • MTBF Demo. Test • Material Quality Assurance • BOM • AVL • EMI Test Report • Safety Test Report • Bug List C3 Lab Pilot Run Phase • Design Rule • Checklist • Test Report • Bug List • Diagnostics • Test Report • Manufacturability • Review C2 Marketing Proposal R&D Design Phase • Test Plan • Design Review • PCB Layout • Pre BOM & AVL C1 • Schedule • Project Team

  9. Product Development Management ECN/R Management EOL Procedure Follow Up Product Data Collection & Inquiry AVL Control DFM Control List R/D Documents Storage Customer Confidential Information Guarding Cost Review/Control Historical Quotation Record Time to Market Control Latest Price Update Customer Request Spec in Management Marketing Research Reporting

  10. Reliability Verification Facilities • Programmable Temperature Humidity Chamber • Thermal Shock Testing Chamber • Vibration Test System • Drop Tester

  11. PCBA MFG Quality Flow Supplier Function Test Manual Insertion IQC PQC Double Wave Soldering Paste printing Packing D I P Mounting & Reflow Touch Up S M T FQC X-Ray +AOI Visual Inspection Shipping ICT

  12. System MFG Quality Flow Supplier Dynamic Burn-in PQC IQC Safety-Test Packing Assembly Process Final-Test FQC Pre-Test V.I. 100% Shipping

  13. Conformal Coating Quality Flow PCB Assembly 100% Thickness Check Hyper Sonic Cleaning 100% Coating Coverage Check Coating Process FCT Process UV Curing Shipping

  14. Post SMT Post M/I ICT Function Test Packing Shop Floor Control Product History WIP Information Yield Information Product Traceability Rework/Repair Station QA Sampling

  15. Soldering Quality Verification • AOI (TR7100EP) • BGA Scope (ERSA) • X-ray (Phoenix)

  16. Conformal Coating Facility Coating Room Coating Machine Curing Oven Transit Conveyor Inspection Light Box Ultrasonic Cleaner

  17. Conformal Coating Quality Verification Coating Inspection Coating Thickness Gauge Coating Material : HumiSeal 1B31 Acrylic Coating Coating Thickness: 1~3 mils on Top and Bottom side of PCBA. Coating Standard : In accordance with MIL-I-46058 and IPC-CC-830 Standard. Coating Inspection under Blacklight

  18. Customer Voice & Quality Care • Customer Voice Focus • 48 hours Response • System Automatic Records All Information • Customer Satisfaction Required for Each Case • Response Quality and Speed Review Regularly Customer Feedback System

  19. Express & Quality Service Replace/Propose LT within 24 hrs. RMA DOA 3 Months 2 Years Trouble Shooting& Return within 14 Working days

  20. Green Management Environment Friendly Quality Policy (RoHS Compliance, WEEE,...) Green Solution Review & Vendor Involvement Resource Saving & Recycling Policy Mobile RoHS Verification Facility for Incoming Component

  21. Win-Win with ADLINK

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