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  1. Consumer Related Issues in Energy Sector in Tanzania Eng. Goodluck Mmari Executive Secretary EWURA CCC 1

  2. Presentation Outline Introduction, An Overview of Energy Sector in Tz, Consumer Related Issues, Consumer Education and Advocacy, Challenges, Recommendations and Conclusion, 2

  3. 1.0 Introduction • What is EWURA CCC? • Consumer Council established under Article 30 of the EWURA Act, Cap.414. • Vision: Be effective/responsive organization in advocating for consumer rights • Mission: Protect the rights of consumers and to promote public awareness, networking, • Specific functions of the Council are: • (i) represent interests of consumers, (ii)receive/disseminate information, (iii)consult with various stakeholders (iv)establish RCCs 3

  4. Overview of Energy Sector in TZ 4

  5. ... Overview of Energy/Power Sector in Tanzania 5

  6. 3. 0 Consumer Related Issues 6

  7. 3.2 Typical Characteristics of Tanzanian Consumer 7

  8. 3.3 Concerns of Consumers of Electricity in Tanzania 8

  9. 3.4 Case Study (Mr MwitaVs TANESCO) • MrMwita (Complainant) had power disconnected from his house for non payment of bills. The house was under occupation of a tenant. The Complainant settled the bills and agreed with power firm, TANESCO (respondent) not to restore power until a pre-payment meter was installed. The complainant paid for the meter installation charges. • Two years later, power was disconnected again for non payment and immediately the tenant terminated tenancy agreement. The complainant discovered that the meter was not installed hence the accumulated bills and disconnection. The complainant lodged a complaint , demanding TANESCO to: • (a) Clear the unpaid bill, (b) Pay him a rent he would have been receiving had the tenant not vacated (c) Pay Tshs 10mil. as general damage, (d) Pay for the cost of the complaint 9

  10. 4.0 Consumer Education and Advocacy • Mainstream Media, • Stakeholders Meetings; • Workshops and Seminars • Face to face in Public events • Consumer Magazine 10

  11. 7.0 Challenges • Low energy Security, Reliability & Quality • Low coverage, penetration, • lack of reading culture among citizens, • Consumer protection still new concept, • High tariff, yet not cost reflective. • 8.0 Conclusion • Consumers protection is key in attaining efficiency and sustainable growth in the energy sector. 11