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Putting your customers first. Complete Service. Dedicated to white & brown goods industry Mature, stable and reliable software Flexible Easy to use Improves efficiency Mapping and routing Field accessible information Comprehensive reporting. White and Brown Goods.

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complete service
Complete Service
  • Dedicated to white & brown goods industry
  • Mature, stable and reliable software
  • Flexible
  • Easy to use
  • Improves efficiency
  • Mapping and routing
  • Field accessible information
  • Comprehensive reporting
white and brown goods
White and Brown Goods
  • Only software dedicated to the white & brown goods industry
  • Industry specific safety checks
  • Built in appliance reason and fault codes
  • System works with engineers and appliances and not “assets and resources”
  • Van stock control with bin locations
  • Integrates with appliance manuals and part lists
  • Easy access to complete job history
  • Soft service facility
mature stable reliable
Mature – Stable - Reliable
  • Continuous development through user feedback since 1998
  • In excess of 99% uptime in live environments
  • Over 1 million service calls processed
  • Comprehensive package allowing immediate use
  • Tailored to your business needs
  • Seamless integration with accounts and stock systems
  • Expandable to engineer laptop system
  • Comprehensive report builder module
easy to use
Easy to use
  • Fast and intuitive call entry
  • Wizards aid learning
  • Reduce training time
  • Reduce error rate
  • Quick and complete job history
  • Full engineer diary management
improved efficiency
Improved efficiency
  • Streamlined service desk procedures
  • Postcode address lookup
  • Fast “follow on call” entry from job history
  • Spare parts ordering and tracking
  • Postcode area engineer assignment as standard
mapping routing
Mapping & Routing
  • Realistic engineer assignment unrestrained by artificial postcode boundaries
  • Breaks price barrier
  • Provides engineer with local map of customer premises and an optimal route for the day’s visits
  • Provides management with estimated fuel costs and travel distances per job/day/week/month/pa
field accessible information
Field accessible information
  • Access to all technical manuals on site
  • Mobile text messages for call status changes
  • Customer and appliance call history
  • Full parts list and ordering
  • Capture engineer tips and feedback in real-time
  • Service call sheet validation
comprehensive reporting
Comprehensive reporting
  • Performance Report
    • Engineer weekly report
    • Engineer combined report
    • Engineer utilisation report
    • Work in progress report
    • Service call staff report
    • Weekly call intake report
    • Key Performance Indicators
    • Fault analysis by brand or manufacturer
comprehensive reporting1
Comprehensive reporting
  • Appliance report
    • Appliance performance report
    • Appliance fault report
    • Appliance parts fault report
    • Appliance age report
    • Appliance exchange report
    • Monitored appliance report
comprehensive reporting2
Comprehensive reporting
  • Outstanding part report
  • Engineer call report
  • Repairs by postcode
  • Extended warranty report
  • Report builder
contract management
Contract Management
  • User defined extended warranty pricing
  • System generated customer renewal letters
  • Automatic cash call follow up letters
  • Extended Warranty contract printing
  • Integrated with Microsoft Word™ templates
  • Full extended warranty reporting
technical support
Technical Support
  • Remote desktop service
  • Instant messaging support
  • Email and telephone support
  • Pay as you go basis
  • Monthly service level agreement also includes
    • Remote monitoring of system uptime
    • Quarterly updates of postcode database
    • No cost software updates
high value
High Value
  • Fixzone is a UK based independent software company focused on Appliance Servicing
  • Fixzone has a programming team in Russia providing low cost bespoke development.
  • Fixzone software can be purchased outright or leased

“Complete Service has been essential in improving the efficiency of our service operation without increasing our staffing levels. The system was a breeze to install and the wizards helped my staff train themselves. The support from Fixzone staff has been the best I have encountered” Rose Jones, Service Manager, Baumatic.

  • Industry dedicated
  • Reliable
  • Flexible
  • Simple to use
  • Efficient
  • Versatile
  • High value, low cost
contact fixzone
Contact Fixzone

Fixzone (UK) Ltd

Park House

Lombard Business Park


SW19 3TZ

Tel: +44 (0) 870 766 7674

Fax: +44 (0) 870 803 1442

Web: http://www.fixzone.com