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Employment Services for the Future Conference University of Melbourne 2013 Findings from the Centre for Work and Learning, Yarra demonstration project. Michael Horn Strategic Development Manager, Research & Policy Brotherhood of St Laurence 7 February 2013. About the project.
Employment Services for the Future Conference University of Melbourne 2013Findings from the Centre for Work and Learning, Yarra demonstration project
Strategic Development Manager, Research & Policy
Brotherhood of St Laurence
7 February 2013
The Centre was jointly funded by DEEWR’s Innovation Fund and the
Brotherhood - $3.2 million over three years
Multi-level collaboration: DEEWR; Office of Housing; City of Yarra; JSAs
Project duration: July 2009 to June 2012
Aim: to increase work & learning outcomes for public housing tenants in the local neighbourhood through an integrated approach with a line of sight to employment
Source: BSL Innovation Fund Project Proposal 2009
What Did We Learn?
JSA Service Model Centre for Work and Learning
Compliance driven Voluntary and free (open door)
Client can be breached Trusted relationship
Case Managers review clients Personalised support
Client training driven by $$ BSL training designed to suit job seeker
Large caseloads Lower client to advisor ratio
Minimal client engagementOutreach to disengaged tenants
Employers not sure of client Proactive employer engagement
Discussion group for newcomers to Australia
English conversation circle
Job seeker is linked to Centre services specifically designed to support a positive outcome
Interview skills training
Workplace culture training
mean age of 33 years: 24% < 25 years; 53% 25-40 yrs; 23% >40 yrs
65% living in public housing; 25% private rental
half living in the City of Yarra
98% born outside Australia (74% Africa; 22% Asia)
35% had poor/very poor spoken English (41% written English)
46% on Newstart/YA; 17% Parenting Payment; 4% on DSP
21% not on income support
Note: 21% of clients not on income support payments
This outcome rate compared well with national JSA Stream 3 & 4 jobseekers from CALD backgrounds (margin of 3 percentage points)
* BSL – Melbourne Institute Social Exclusion Monitor 2012
Azpitarte F 2012, Social Exclusion Monitor Bulletin, April, Brotherhood of St Laurence and the Melbourne Institute.
Brotherhood of St Laurence 2012, Centre for Work & Learning Yarra: Evaluation Report, Fitzroy, Victoria.
For more information on the Brotherhood of St Laurence and the work of our Research & Policy Centre: please visit