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Remote Support System in Medical Corporation Group

Remote Support System in Medical Corporation Group. Agenda. Introduction. 1.1 Introduction 1.2 Background 1.3 Present Situation. 2. Model Process. 2.1 Objective 2.2 Benefits 2.3 Requirements 2.4 Schedule 2.5 Remote Support. 3. Additional Features. 4. Conclusions.

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Remote Support System in Medical Corporation Group

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  1. Remote Support System in Medical Corporation Group

  2. Agenda • Introduction 1.1 Introduction 1.2 Background 1.3 Present Situation 2. Model Process 2.1 Objective 2.2 Benefits 2.3 Requirements 2.4 Schedule 2.5 Remote Support 3. Additional Features 4. Conclusions

  3. Is one of the main companies in Mexico dedicated to commercialization, import and distribution of health care products. Introduction MEDICAL CORPORATION GROUP

  4. Background LOCATION • Stretegicallylocated in: • Mexico City • Monterrey

  5. Background BRANDS

  6. Background MAIN CUSTOMERS

  7. Present Situation

  8. To implement a system in Medical Corporation Group that offers remote support to employees in all their branch offices and meets the security and confidentiality guidelines, in order to decrease the operational costs of the company. Objective

  9. Benefits of Implementation • Administrative and Operative expenses decrease • Decrease in time of response and user’s problem solving • Assets optimization • Scalability and duplicity • Low cost and faster problem solution • Information management security and confidentiality • Keep tracking of the support ticket’s status

  10. Requirements • Server with processor Core 2 Duo de 2.0 Ghzwth 1 Gb RAM, Operating System Windows Server 2003 R2 y 40Gb Hard Disk • PC´s users with operating system Windows Vista, XP, Windows 2000 or OS X • Safe Connection to internet for cable modem RDSI or ADSL 1MB of download and 256MB of upload • Dedicate Connection with fixed IP • Internet Explorer 5.5 or higher that accepts coding of 128 bits or 256 bits, Mozilla 1.7 or higher, Netscape 7.2 or higher and Firefox 1.0.6 or higher.

  11. Schedule of Implementation Stages Infrastructure (25 days) 1 2 3 4 5 91 DAYS Security and Confidentiality (18 days) Software Installation (22 days) Test and Validation (24 days) Start of the System

  12. RemoteSupport

  13. AdditionalFeatures Restart and Reconnect Chat Additional Features Reports File Transfer

  14. Conclusions • 25 % Decrease in Administrative and Operative IT department expenses • It can solved up to 80% of all the cases and support requests in the enterprise. Covering a six-month equipment support plan. • There is full optimization and use of the current enterprise infrastructure • The problem solving response time decrease up to 60% compared to the average time • Problem solving performance and efficiency can be controlled and evaluated • By analyzing the number of requests bottlenecks can be detected in the department which demands greater support within the enterprise

  15. Thanks…

  16. Security

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