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“Strength-based/ Resiliency-based Approaches”. Madison, Wisconsin January 2008 Beth Caldwell, Committed to: Excellence, Compassion & Effective Outcomes. faithfulness.

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“Strength-based/ Resiliency-based Approaches”

Madison, Wisconsin

January 2008

Beth Caldwell, Committed to:

Excellence, Compassion & Effective Outcomes

bethcaldwell@mailcity.com


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faithfulness

Keep alive in your mind’s eye the image of each person served that reflects his/her pure and beautiful essence - his/her core golden being!


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STRENGTH AREAS

  • Interpersonal or Character Strengths (e.g., honest, hard working, caring)

  • Strengths in Everyday Living (e.g., grooming, cleanliness)

  • Strengths or Talents in Specific Areas (e.g., math, music, art, sports, gardening, fishing)

bethcaldwell@mailcity.com


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PREFERRED STAFF BEHAVIORS

  • Calm ……. pleasant voice tone

  • offering or providing help

  • joking ……. positive feedback

  • explanations/rationales

  • fairness …… concern

  • politeness

  • being specific ……… smiling

bethcaldwell@mailcity.com


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DISLIKED STAFF BEHAVIORS

  • Focussing on inappropriate behaviors

  • anger …….. Negative feedback

  • profanity ……. Lack of understanding

  • bossy/demanding ……… unfair

  • bad attitude ……. Unpleasant physical contact …….. Unfriendliness

  • mean/insulting remarks ….. Shouting

  • not allowing person to speak

  • accusing/blaming statements

bethcaldwell@mailcity.com


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LOW SELF-ESTEEM

When people have low self-esteem, their behavior reflects it. As patterns develop that are characteristic of their low self- esteem, they become habits and are as intractable as any other bad habit.

bethcaldwell@mailcity.com


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PROMOTING SELF-ESTEEM

HELPING PERSON TO:

  • FEEL IMPORTANT TO SOMEONE

  • FEEL ‘SPECIAL’

  • FEEL CONFIDENT

  • FEEL PURPOSEFUL

bethcaldwell@mailcity.com


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Building self-esteem: positive activities, ongoing support and living in “positive sense of self”

bethcaldwell@mailcity.com


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TAP INTO A PERSON’S DIGNITY AND THEY WILL DO ANYTHING FOR YOU

IGNORE IT

AND THEY WILL NOT LIFT A FINGER


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MORE CRITICAL STAFF SKILLS YOU

  • Non-verbal quality components

  • active listening

  • empathy

  • gentle and appropriate touching (sensitive to treatment plan)

  • general encouragement

  • descriptive praise

  • public praise, as appropriate

bethcaldwell@mailcity.com


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DESCRIPTIVE PRAISE YOU

  • SHORT

  • SPECIFIC

  • SINCERE

bethcaldwell@mailcity.com


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ELEMENTS OF A POSITIVE RELATIONSHIP YOU

  • SHOW AFFECTION ….. PROVIDE EMPATHY

  • SHOW CONCERN …. BE FLEXIBLE

  • BE THE PERSON’’S ADVOCATE

  • HELP THE PERSON SOLVE PROBLEMS

  • SPEND TIME WITH EACH CONSUMER

  • SHOW RESPECT …. HAVE FUN ….. BE PLEASANT

  • BE FAIR ….. BE ENTHUSIASTIC & ANIMATED

bethcaldwell@mailcity.com


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Strength-based approach YOU

  • Take care of and nourish yourself

  • Find the pony

  • Remember Mark Twain

  • Persist, even after teeth are broken

  • Focus on and connect with what is golden in consumers, families and staff

bethcaldwell@mailcity.com


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Marcel Proust: YOU

“Let us be grateful to people who make us happy; they are the charming gardeners who make our souls blossom.”

bethcaldwell@mailcity.com


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CONTACT INFORMATION YOU

Beth Caldwell, Caldwell Management Associates

413-644-9319

bethcaldwell@mailcity.com

bethcaldwell@mailcity.com