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Example regional operating dashboard

This is an example of a dashboard that could be used to monitor performance the regional technology and operations functions of a large enterprise

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Example regional operating dashboard

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  1. Selena Sol presents….. EXAMPLE REGIONAL OP DASHBOARD for business managers looking for ideas on what metrics to monitor selena@selenasol.com http://www.linkedin.com/pub/eric-tachibana/0/33/b53 http://www.slideshare.net/selenasol

  2. Regional Operating DashboardMonth

  3. Workforce Overview Updated this month Headcount by Location YTD Headcount Voluntary Termination LOW COST MID COST HIGH COST Headcount Growth Rate COMMENTARY For key assumptions around headcount , please see Appendix 4. • This graph tracks the monthly differences in headcount.

  4. Financial Overview No updates this week Monthly Spend YTD Spend by LOB YTD Total Spend by is $445.07mil • COMMENTARY • Blah, blah, blah commentary. Blah, blah, blah commentary. Blah, blah, blah commentary. Blah, blah, blah commentary. • Blah, blah, blah commentary. Blah, blah, blah commentary. Blah, blah, blah commentary. Blah, blah, blah commentary. YTD direct expense is USD965 million A A B Unit 1 Unit 4 Unit 6 Unit 2 Unit 5 Unit 7 Unit 3 YTD Spend (‘000) B

  5. Financial Spend Updated this month • COMMENTARY • Blah, blah, blah commentary. Blah, blah, blah commentary. Blah, blah, blah commentary. Blah, blah, blah commentary. • Blah, blah, blah commentary. Blah, blah, blah commentary. Blah, blah, blah commentary. Blah, blah, blah commentary. YTD Direct & Allocated Expense by Unit UNIT 1 YTD Direct Expense A A B Unit 1 Unit 5 Unit 2 Unit 3 Unit 6 Unit 7 Unit 4 Unit 8 Unit 9 Unit 11 Plan Unit 12 Unit 13 Unit 10 Last Year Plan Prev Year Plan UNIT 2 YTD Direct Expense UNIT 3 YTD Direct Expense B Plan Plan Last Year Plan Prev Year Plan Last Year Plan Prev Year Plan

  6. Key Projects Updates in the Discussion Points area BIZ VISION & MISSION Enterprise Mission Statement for current year Drive Client Satisfaction by delivering a seamless user experience Modernize infrastructure and reduce operational risk Reduce cost base through automation Expand into key emerging markets: Cambodia Ensure compliance with evolving regulatory environment STRATEGIC OBJECTIVES OUR OBJECTIVE 2 OUR OBJECTIVE 3 RISK MGMT OUR OBJECTIVE 1 OUR OBJECTIVE 4 EMPLOYEE ENGAGEMENT Objective description Objective description Transform infrastructure so that we can understand Risk in real time Objective description Objective description Hire the best, then make them better through Associate Engagement as competitive differentiator PROJECT PORTFOLIO HIGHLIGHTS D A B C F G A – Product 1 B– Product 2 C– Product 3 A -All E • No updates this week • Blah, blah, blah. Project status highlight that is curt enough to speak to audience • Blah, blah, blah. Project status highlight that is curt enough to speak to audience • Blah, blah, blah. Project status highlight that is curt enough to speak to audience • Blah, blah, blah. Project status highlight that is curt enough to speak to audience • No updates this week • Blah, blah, blah. Project status highlight that is curt enough to speak to audience • Blah, blah, blah. Project status highlight that is curt enough to speak to audience • Blah, blah, blah. Project status highlight that is curt enough to speak to audience C DISCUSSION POINTS A D F B G E

  7. Key Projects (alternate view) IN-FLIGHT DEVELOPMENTS KEY DELIVERIES UPCOMING DEPLOYMENTS

  8. Operations Overview Updated for all groups Function 1 Function 3 Function 2 A A A • Commentary 1 • Blah • Blah • Blah Notes Scooby doo ah Scooby doo ah Scooby doo ah Scooby doo ah Scooby doo ah Scooby doo ah Scooby doo ah Scooby doo ah Scooby doo ah Scooby doo ah Scooby doo ah Scooby doo ah Scooby doo ah Scooby doo ah Scooby doo ah Scooby doo ah Scooby doo ah Scooby doo ah Commentary 1 Blah blahblah Commentary 2 YaddayaddayaddaYaddayaddayadda, YaddayaddayaddaYaddayaddayaddaYaddayaddayaddaYaddayaddayaddaYaddayaddayaddaYaddayaddayaddaYaddayaddayaddaYaddayaddayaddaYaddayaddayaddaYaddayaddayadda, YaddayaddayaddaYaddayaddayaddaYaddayaddayaddaYaddayaddayaddaYaddayaddayaddaYaddayaddayaddaYaddayaddayaddaYaddayaddayaddaYaddayaddayaddaYaddayaddayadda, YaddayaddayaddaYaddayaddayaddaYaddayaddayaddaYaddayaddayaddaYaddayaddayaddaYaddayaddayaddaYaddayaddayaddaYaddayaddayadda R R G G G G G G G G G G G G

  9. Business Controls Updated this month REGIONAL T&O EMERGING RISK WATCH LIST REGIONAL T&O OPERATIONAL RISK WATCH LIST PAST DUE OPEN RISKS RESIDUAL RISK • Risk 1 • Risk 2 • Risk 3 • Risk 4 • Risk 1 • Risk 2 • Risk 3 • Risk 4 CONTROLS (INCREASED FOCUS ON ADDING & ENHANCING CONTROLS) PEOPLE SYSTEMS EXTERNAL EVENTS PROCESS • Accomplishment 1 • Accomplishment 2 • Accomplishment 3 • Accomplishment 1 • Accomplishment 2 • Accomplishment 3 • Accomplishment 1 • Accomplishment 2 • Accomplishment 3 • Accomplishment 1 • Accomplishment 2 • Accomplishment 3 REMEDIATION (AGGRESSIVELY ADDRESSING GAPS) OPEN ISSUES KEY INITIATIVES GOVERNANCE (ENSURING QUALITY OF PROGRAM PORTFOLIO) • Accomplishment 1 • Accomplishment 2 • Accomplishment 3

  10. Business Controls Updated this month KEY HIGHLIGHTS REGULATORY CHANGES OUTSTANDING T&O REGULATORY ISSUES EXAM MANAGEMENT COMPLIANCE (REGULATORY POINT OF VIEW & OUTLOOK) • COMPLETED: • Completed 1 • Completed 2 • Completed 3 • IN PROGRESS: • In progress 1 • In progress 2 • UPCOMING: • Upcoming 1 • Upcoming 2 • Highlight 1 • Highlight 2 • Highlight 3 INFORMATION SECURITY BCP STATUS BY COUNTRY RECOVERY PLANS TEST & EXERCISES PREVIOUS 30 DAYS UPCOMING ACTIVITIES HOT TOPICS/ OBSERVATIONS BUSINESS CONTINUITY & RECOVERY • Accomplishment • Accomplishment • Accomplishment • Accomplishment • Accomplishment • Accomplishment • Topic / Observation • Topic / Observation • Topic / Observation • Topic / Observation • Topic / Observation • Topic / Observation • Activity 1 • Activity 2 UNIT 1 UNIT 2 UNIT 3 UNIT 4 KEY PROJECT RAG STATUS * Pending budget approval

  11. Business Controls Updated this month TECH INCIDENTS BY MONTH TECH INCIDENTS BY SUB-DIVISIONS (THIS MONTH) TECH INCIDENTS BY COUNTRIES TECHNOLOGY INCIDENTS Unit 1 Unit 2 Unit 3 TECH INCIDENTS SUMMARIKES MONTHLY OPS LOSSES (# of ERRORS) MONTHLY OPS LOSSES ($) MAR OPS LOSSES >10K OPERATIONAL INCIDENTS • Description • Description • Description MONTH MONTH MONTH MONTH MONTH MONTH MONTH MONTH J F M A M J J A S O N

  12. Appendix: Where to go for details behind this report

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