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Apply HPI Today, Achieve Business Results Tomorrow. Emily Stephans and Jason Kral , Ameriprise Financial. The Project. Increase self-service tool adoption. Decrease contact center demand by 50%. Human Performance Improvement Model. Performance Analysis. Observation. Data Analysis.

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apply hpi today achieve business results tomorrow

Apply HPI Today, Achieve Business Results Tomorrow

Emily Stephans and Jason Kral, Ameriprise Financial

the project
The Project

Increase self-service tool adoption

Decrease contact center demand by 50%

performance analysis
Performance Analysis

Observation

Data Analysis

Interviews

interventions
Interventions

Merrill’s First

Principles

of Instruction