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809 views • 44 slides

Unified Contact Center Enterprise

Unified Contact Center Enterprise. Supervisor Desktop Training. IT Support Center 8-6565 or 305-284-6565 www.miami.edu/network www.miami.edu/it/howto. Table of Contents. Agent Desktop Agent Login Agent State Agent Ready State Agent Not Ready State Agent Wrap-Up States

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Unified Contact Center Enterprise

Unified Contact Center Enterprise. Agent Desktop Training. IT Support Center 8-6565 or 305-284-6565 www.miami.edu/network www.miami.edu/it/howto. Table of Contents. Agent Desktop Agent Login Agent State Agent Ready State Agent Not Ready State Agent Wrap-Up States

397 views • 24 slides

In the Belly of the Beast: The MISER Core at the System Level

In the Belly of the Beast: The MISER Core at the System Level. Systems Update Agenda. MCP 12.1/SSR 53.1 Update MCP 13.0/SSR 54.1 Update MCP 13.0 SSP1 (aka MCP 13.1) Update MCP 14.0/SSR 55.1 Update MISER 2012.1 Systems Update Database Reorganizations MISERnet Enhancements.

263 views • 12 slides