100+ Sure customer PowerPoint (PPT) Presentations, Sure customer PPTs

Sure customer - PowerPoint PPT Presentation

Establishing Customer Trust Fit all the pieces to the puzzle

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Waiting Lines

Waiting Lines. Chapter 11. Have you waited in line lately?. Did you mind it? If not, why not? If so, why?. Managing the experience. Avoid empty time (animate) Create perception that service has started (obfuscate) Indicate status of wait (manage expectation) Not know is worst wait

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209 views • 5 slides

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Sure customer - PowerPoint PPT Presentation

Establishing Customer Trust Fit all the pieces to the puzzle

Waiting Lines