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Economics for Future Leaders

Economics for Future Leaders

Economics for Future Leaders. Lecture 3 - Principles of Leadership, June 28, 2012. Creating a Vision. An effective leader creates compelling visions that guide people’s behavior. In the context of leadership, a vision is a mental model of an ideal future state. The Characteristics of a Vision.

By willem
(305 views)

Choice Theory & Reality Therapy In Action Dr. Ali Sahebi (Ph.D) March 2010

Choice Theory & Reality Therapy In Action Dr. Ali Sahebi (Ph.D) March 2010

Choice Theory & Reality Therapy In Action Dr. Ali Sahebi (Ph.D) March 2010. EMPHASIS. Choice Responsibility Evaluation. BEHAVIOUR. We choose our behaviours to satisfy our needs at any given time A person’s behaviour at any given time is their best effort to meet their needs

By zachariah
(315 views)

Complaining, Making Suggestions and Requests

Complaining, Making Suggestions and Requests

Complaining, Making Suggestions and Requests. Unit 12 Based on Signing Naturally Level 2, Unit 14. Unit 12 Major Goals. Complain about and respond to ailments & illness, people, and pets Make and respond to suggestions and requests Use recurring and continuous time inflections

By coty
(217 views)

A (critical) friend or a foe?

A (critical) friend or a foe?

A (critical) friend or a foe? Critical thinking and feedback Catherine Mitsaki Queen Mary University of London Agenda The concept QMUL / PMP experience Set-up Aims Process Findings What we learnt Conclusion Student feedback Q & A Critical friends: the concept

By nan
(178 views)

Positive Behaviour Management.

Positive Behaviour Management.

Positive Behaviour Management. Creating a calm classroom. Set your stall out. . Easier to get easier Expectations Standards Rules - Rituals Model behaviour . It is the choices we make not the chances we take that determine our destiny. Your classroom – battleground or calm oasis?

By eden
(163 views)

H.R – Philosophy - Sholay

H.R – Philosophy - Sholay

H.R – Philosophy - Sholay. If u can’t do it yourself…. Outsource …. TEAM WORK is the key. Talking in air lands you in trouble (remember Jagdip). Do all project Evaluation / Negotiation in the beginning before starting. Be touch with the reality – stay clear of self delusion.

By talulah
(105 views)

Effective Communication Skills

Effective Communication Skills

Effective Communication Skills. Three Parts of Good Communication. Sender Clear Message Receiver . Levels of Communication. Cliché Communication: The level at which one rarely shares feelings or emotions…ex: “How are you?” “I am fine.”

By debbie
(684 views)

Exceptional Customer Service

Exceptional Customer Service

Exceptional Customer Service . Customer Service Score. How would you rate the level of customer service that your office currently delivers? . Exceptional Customer Service Good Customer Service Meh , Could Improve We have Some Work to do Customer Service, What is that? .

By andra
(637 views)

CUSTOMER SERVICE

CUSTOMER SERVICE

The Bridge to Our Customers. CUSTOMER SERVICE. Training Department. The Worst Experience…. Objectives. Understand the importance of Customer Service Handle different types of customers Practice complaint handling Discover techniques to cultivate and maintain

By alayna
(319 views)

Welcome

Welcome

Welcome. to . Year 2 Parents'Evening. 2011. Numeracy Counting Place Value 2D and 3D Shapes Handling Data Measures Addition, Subtraction, Multiplication and Division. Money Using and applying. Literacy Instructions Letter Writing Recounts Riddles Story writing Poetry.

By tate
(126 views)

Other Ways to Ground the Rocket of Violence

Other Ways to Ground the Rocket of Violence

Other Ways to Ground the Rocket of Violence. Michigan Model for Health Violence Prevention Lesson 5. Questions to Consider. How would you define empathy ? What do you think empathy has to do with conflict resolution ?. Expressing & Responding to Emotions. Manage anger

By happy
(96 views)

Disabilities Awareness Rosemary Hardy Sharon Manson

Disabilities Awareness Rosemary Hardy Sharon Manson

Disabilities Awareness Rosemary Hardy Sharon Manson. Person First Language. Recognize the person first, not their disability. See them as an individual , not someone with a disability. “Kyle is a student with a hearing impairment .” “Julie is a student with developmental delays.”.

By janine
(86 views)

“what would it be like to Walk a mile… in someone else’s shoes”

“what would it be like to Walk a mile… in someone else’s shoes”

“what would it be like to Walk a mile… in someone else’s shoes”. By Mrs. Dawne Gibson. Empathy & Compassion. What are they?. What do these words mean?. Empathy & Compassion. What are they?. It is when you try to understand how someone else feels—like you have walked in their shoes. .

By jatin
(277 views)

Receiving Visitors

Receiving Visitors

Receiving Visitors. By: Kaitlyn Brown. Greeting Visitors. Immediate attention Advance preparation. Attending To T he Visitors W ho Has A n Appointment. Make the visitor feel comfortable Invite visitors who must wait to take a seat Attend to early arrivals

By kyria
(541 views)

Poverty in Elizabethan England

Poverty in Elizabethan England

Poverty in Elizabethan England. Pieter Brueghel , The Beggars , 1568. Elizabethan pauper. Roam the country Peddlar Travelling merchants Vagrants , vagabonds Rogues Pose a threat to Bony , thin , famished. Woodcut , 1536. Mary I, 1964 illustration. Timber - framed tudor houses

By jill
(311 views)

FLY BY NIGHT: CUSTOMER SERVICE!

FLY BY NIGHT: CUSTOMER SERVICE!

FLY BY NIGHT: CUSTOMER SERVICE!. Welcome All Fly By Night Employees! Trainer: Josalyn White. Experience #2. Were you ever the customer who dealt with an employee who was unfriendly, uninformative, or did not help with your situation? .

By maisie
(90 views)

A National School of Character

A National School of Character

Get on the Bus with Sentinel CTC. A National School of Character. In your opinion, what is Character Education ? Write down at least 3 thoughts on the BUS paper. Why the 11 Principles?. Cornerstone of program Serve a guideposts & help build program

By kalil
(83 views)

How to restore customer confidence and regain goodwill after a dis -satisfying experience

How to restore customer confidence and regain goodwill after a dis -satisfying experience

Customer Recovery. How to restore customer confidence and regain goodwill after a dis -satisfying experience . The famous “Mona Shaw”. How the Company Failed Mona. Receptionist wasn’t equipped to deal with exceptions Mona felt ignored No expression of apology or empathy

By abram
(111 views)

Communications, negotiation & selling training

Communications, negotiation & selling training

Communications, negotiation & selling training. Presented by : Yingying Weng. Effective communication skill . Effective communication skills require knowledge, practice and effort. Just knowing how to speak does not mean that you know how to communicate effectively .

By lysa
(150 views)

Being A Successful Leader

Being A Successful Leader

Being A Successful Leader. Chapter 8 Section 2. What is Leadership?. Leadership is the ability to inspire & motivate employees to behave in accordance with the vision of an organization & to accomplish the organizations goals. Good Leaders demonstrate the following behaviors.

By raja
(310 views)

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