'Customer journey' presentation slideshows

Introduction to numero

Introduction to numero. Prepared for Ted Baker plc. Steve Almond New Business Development Manager Ian Daintith Account Director - Retail 25 th July 2012. Proposed Agenda. Introductions and Objectives for today About Ted Baker Business, Strategy, Contact Centre Operations, Challenges

448 views • 31 slides

Sarah Mbatha & Marc Molloy

539 views • 30 slides

Sarah Mbatha & Marc Molloy

394 views • 30 slides

Excellence in Public Service Delivery Roy Stephenson Deputy Director: Policy Projects

Excellence in Public Service Delivery Roy Stephenson Deputy Director: Policy Projects. Policy Projects Team: Government Communication CABINET OFFICE. THE TEAM. Team Tasks. Policy and Content Responsibility for Customer Service Excellence (CSE) including future developments

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Experience by Design

373 views • 28 slides

What is integration?

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Exploring Non Traditional Revenue Opportunities in Retail

Exploring Non Traditional Revenue Opportunities in Retail. MEET THE TEAM. Ramona Govender (Mr Price). Saber Manjoo (Edcon). Obakeng Motlhodiemang (Pick n Pay). Nathan Pillay (Spar). Kevin Chetty ( Capi International). Precious Onwukwe (JD Group). AGENDA. Introduction

371 views • 21 slides

Methodology

Methodology. What drives the journey: advertising or other influences like word of mouth? Fieldwork through On Device Research in Sept-Nov 2011. 2,141 respondents selected to complete a 2-week mobile diary giving a total of 27,833 diary days

309 views • 20 slides

285 views • 18 slides

London West Work Programme Delivery Reed in Partnership

London West Work Programme Delivery Reed in Partnership. London West Delivery Overview. The Reed in Partnership London West Supply Chain. Supply Chain by Borough. Customer Journeys. Customer Journeys.

332 views • 17 slides

User, User: Who Art Thou?

User, User: Who Art Thou?. WHO ARE USERS?. WHO ARE USERS?. WHO ARE USERS?. WHO ARE USERS?. What information to capture Who & what will you ask Where Observe Record. CONTEXTUAL INQUIRY.

235 views • 16 slides

Ambassadors of Customer Experience Module 1

Ambassadors of Customer Experience Module 1. Delivering Great Customer Service. Session Objectives. What is excellent customer service Who are our customers and how they like to be treated Assess existing customer service and how it can be improved

376 views • 16 slides

$11 Billion

$11 Billion. 40%. Do you have your ducks in a row?. The Solution Overview. The Verification Process. The Customer Journey. Administration Panel.

244 views • 15 slides

Session 3: Customer Journey

PowerPoint presentation. Session 3: Customer Journey. Unit 304 Organise and deliver customer service. Session 3: Customer journey. The aim of this session is to raise awareness of the customer journey (Unit 304 LO1 AC 1.6 and LO2 AC 2.1, 2.2)

339 views • 11 slides

Successful Customer Journey Mapping - a five-step programme

Successful Customer Journey Mapping - a five-step programme . Martin Wright Martin Wright Associates The Studio 15 Bloomfield Grove Bath BA2 2BZ Tel: (01225) 336977 martin@martinwrightassociates.co.uk. Transforming conversion and retention.

311 views • 11 slides

Social Innovation and services

Social Innovation and services. Service Design flow. 7. Documentation | Elevator pitch | Business proposal. 6. Experience prototyping. 5. Evidences | touchpoints. 4. Scenarios | Customer journeys | Storyboards. 2. Service Design Idea | Personas. 3.

238 views • 11 slides

Dollars, Bits and Atoms: A roadmap to the future of marketing

Dollars, Bits and Atoms: A roadmap to the future of marketing. Rob Salkowitz Partner/Director of Strategy @ mediaplant_us. About our work. About the research. Conducted March-December, 2013 Interviews, events, survey of literature Major brands, agencies, startups

307 views • 11 slides

Work Programme South West CPA 12

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Digital Inclusion and Customer Journeys

Digital Inclusion and Customer Journeys. Material inspired from the Really Useful Days run by Local Direct http://www.localdirect.gov.uk/resources / Linkedin : Kathryn Sexton @katsexton8 . Why does it matter?.

185 views • 9 slides

Rural Development Programme for England

Rural Development Programme for England. LEADER Coast Wolds Wetlands & Waterways Programme Dee Mitchell LAG Coordinator. The European Agricultural Fund for Rural Development: Europe investing in rural areas.

186 views • 6 slides