Ambassadors of Customer Experience Module 1. Delivering Great Customer Service. Session Objectives. What is excellent customer service Who are our customers and how they like to be treated Assess existing customer service and how it can be improved
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Delivering Great Customer Service
What is excellent customer service
Understanding our Customers’ needsand expectations
The customer Journey
Communicating with customers
Warm welcomes and fond farewells
An accolade or something you are proud of
Something you have in common
One word or phrase
benefits from excellent customer service?
Hear about you
Research & Decision
do we create: