'Call handling' presentation slideshows

864 views • 71 slides

NS1000 V3.0 - Simple Call Centre features -

NS1000 V3.0 - Simple Call Centre features -. Rev1.1 2 0 Aug., 2013. Table of Contents. 1. Overview 2. Features 3. How to program 4. Report Sample 5. Other Enhancement (Catch up TDE/NCP). Chapter 1 Overview. 1. 1 Overview. Solution.

712 views • 55 slides

Managed IP Converged Telephony Services

Managed IP Converged Telephony Services. Presented by NNTU DIT Summit 2010 November 17, 2010. Presentors:. Pearl Lee, Program Manager, NNTU Tim Steiner, NNTU Consultant Victoria Begay, Account Executive, NCC/Frontier. Discussion Topics. Navajo Nation Telephone Services

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NG9-1-1 PSAP Requirements and Standards

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Integrated Quality and Performance Report

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Gearing Up to Sell Convergent CPE

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410 views • 29 slides

September 23, 2010 John Chiaramonte, PMP, ENP

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NWU: Helpdesk Call handling

ITC Training: Session 1 . NWU: Helpdesk Call handling . Call Logging and Remedy Campus Helpdesks and Escalation Remedy Solution Database Remedy Mechanisms for Management. ITC Training: Session 1 . Workflow Management: Why Call logging? .

364 views • 23 slides

Initial Response Team Sunderland and South of Tyne

Initial Response Team Sunderland and South of Tyne. Improving Access to Urgent Mental Health Services Dr Paul Brown- NTW Lead Consultant for Access, IRT/ CRHT David Hetherington- Senior Clinician- Sunderland IRT/ CRHT Rachel Winter- Sunderland IRT/ CRHT Clinical Lead. Context

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Premise Based or Hosted ?

Premise Based or Hosted ?. Presented by: Pierre Kerbage, Sr. Vice President Zultys, Inc. www.zultys.com Pierre.Kerbage@zultys.com (512) 507-6375. 3 determining factors:. Cost and ROI reasons Technical reasons Practical reasons and features. 1. FINANCIAL REASONS.

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Company Profile

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Operation Peel

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Transfer of Private Sewers and Lateral Drains

Transfer of Private Sewers and Lateral Drains. CHC Task and Finish Group October 2011 Nigel Godfrey Private Sewer Transfer Programme Team. Contents. Aims and objectives of session DCWW experience of the transfer Housing association experience of the transfer Next steps.

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SECE: Sense Everything, Control Everything

SECE: Sense Everything, Control Everything. Omer Boyaci , Victoria Beltran and Henning Schulzrinne. Overview. SECE allows non-technical users to create services that combine communication calendaring location devices in the physical world SECE : event -driven system

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MX Automatic Call Distribution (ACD) v3.0 New Features

MX Automatic Call Distribution (ACD) v3.0 New Features. New Advanced ACD Features for 3.0. Auto Call Recording Archive for Auto Call Recording Supervisor Recordings of ACD Calls Outgoing Caller ID Multiple Incoming DID Numbers (DNIS) Call Attached Data. Automatic Call Recording.

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Interoperability

Interoperability. Rowland Monk Product Manager, NSPIS Command and Control Project Mesa Edinburgh, 26 th October 2005. Interoperability. What is Interoperability and why do we want it? What Interoperability can we see today? Where is it going?. What is Interoperability?.

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Performance Excellence Story Template

Performance Excellence Story Cover Page The cover page is the title page. Performance Excellence Story Template. Graphics are optional. M = Items needed in all Stories. O = Optional items.

329 views • 12 slides

Leveraging a Multi-dimensional View of the Customer Experience to Optimize Speech

Leveraging a Multi-dimensional View of the Customer Experience to Optimize Speech. Lori Etheridge Sr. Director Convergys Consulting Services. Objective: To discuss the 3 key steps for achieving customer satisfaction and reduced costs through a well-designed speech application.

289 views • 11 slides