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Conflict Resolution Conflicts are disagreements in ideas, beliefs or interests.

Conflict Resolution Conflicts are disagreements in ideas, beliefs or interests. What are three causes of conflict? Prejudice – opinion or fear formed without having facts or firsthand knowledge 2. jealousy 3. difference of opinion. What are ways to prevent conflicts?

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Conflict Resolution Conflicts are disagreements in ideas, beliefs or interests.

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  1. Conflict ResolutionConflicts are disagreements in ideas, beliefs or interests. What are three causes of conflict? • Prejudice – opinion or fear formed without having facts or firsthand knowledge 2. jealousy 3. difference of opinion

  2. What are ways to prevent conflicts? 1. Using good communication skills 2. Tolerance – the ability to accept other people as they are Why is it helpful to use an “I” message? -they don’t accuse or blame someone What type of skills should be used to resolve a conflict? 1. Walking away 2. Compromise each side gives up something

  3. Elena and Ana have been friends for several years. Over the past few months, Ana has been hanging out with Chandra. One day, Elena confronts Chandra. “You stole my friend,” she says. How could Elena use an “I” statement to avoid a conflict. (page 82)

  4. What is negotiation? The process of talking about a conflict and deciding how to reach a compromise What is the T.A.L.K strategy? An effective way of resolving conflict through negotiation T: take a time-out A: allow each person to talk L: let each person ask questions K: keep brainstorming ideas

  5. What is peer mediation? The process in which a specially trained student listens to both sides of an argument to help the people reach a solution What is an outcome of a conflict getting out of hand? Violence So what can you do to avoid that??

  6. Cal loaned Seth $20 and Seth hasn’t paid it back yet. Cal has requested the money several times. Now Cal is angry and yells at Seth. “You better pay up! I need that money.” How could Cal and Seth use the T.A.L.K strategy to resolve their conflict? • T = • A = • L = • K =

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