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Enhancing Provider Relations and Quality Services in Child Behavioral Health - Fall 2007 Meeting

The Fall 2007 CBHNP Provider Meeting focused on crucial developments in provider relations, quality improvement, and integrated treatment programs. Presenters Keven Cable, Shelly Paul, Pam Wilshere, and Amy Reeder discussed action items like documentation, crisis plans, and assessment tools. The agenda included quality indicators, community treatment teams, and critical incident reporting protocols. Networking and resource sharing emphasized recovery principles in treatment. The meeting fostered collaboration to enhance services for children and adolescents, with the next meeting scheduled for April 8, 2008.

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Enhancing Provider Relations and Quality Services in Child Behavioral Health - Fall 2007 Meeting

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  1. RTF Provider Meeting CBHNP Fall 2007 10-30-07

  2. Presenters • Keven Cable, Provider Relations • Shelly Paul, QI Clinician • Pam Wilshere, Children’s Systems Coordinator • Amy Reeder, Provider Relations Rep 10-30-07

  3. Agenda • QI • Clinical • Provider Relations 10-30-07

  4. QI • Quality Treatment Record Reviews • After Care appointments • Documentation needs to be sent to referrals • Critical Incident Reports • Submit in 24 hours from incident • Notify CCM via phone call 10-30-07

  5. COD Assessment Tool • Recommended by DOH & DPW • OMHSAS is encouraging BHMCOS to develop Integrated Treatment programs • Credentialing requires use of tool starting 9/15/07 • See PA Bulletin OMHSAS-06-03 10-30-07

  6. Reinvestment/ Supplemental Services Community Treatment Teams (CTT) Stevens Center in Cumberland/Perry Philhaven in Lancaster/Lebanon Transitional Support Services for Adolescents (The Jeremy Project) CMU in Dauphin County Stevens Center in Cumberland/Perry County 6 10-30-07

  7. ProviderConnect • Provider Web Access ProviderConnect allows authorized providers in network to: • Check status of all authorizations • Check status of claims • Review Provider Profile and Address Information 10-30-07

  8. Provider Portal • Easy access to latest news, events, forms, policies, frequently asked questions and contact information Providers need • You may register on CBHNP’s website www.CBHNP.org 10-30-07

  9. Clinical • Crisis Plans – incorporating Recovery Principles • Coordination of Transfers • Step down LOC Recommendations • Capacity • Fax Number: 717-671-6522 10-30-07

  10. Provider Relations • TPL coverage • Administrative Appeals Memo • Capacity Reporting • Updated Care Manager List 10-30-07

  11. Discussion • Quality indicators of RTF - How do you know if you are providing quality services? • Recovery and RTF: How are you using Recovery Principles in RTF treatment? • General feedback- How are things going? 10-30-07

  12. Helpful Resources • http://psychcentral.com/library/id239.html • http://www.mentalhealthrecovery.com/ • http://www.copelandcenter.com/whatiswrap.html 10-30-07

  13. Questions ? 10-30-07

  14. Next Meeting: April 8th, 2008 Somerset, PA-Children’s Home 10-30-07

  15. A word from Pat Pat Cambri from Visionquest 10-30-07

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