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Knowledge Management and the Information Specialist: dancing in step or missing a beat?. Hettie Groenewald Erica van der Westhuizen Johann van Wyk Academic Information Service University of Pretoria 2 nd SLOSAL Conference, Midrand, 11 June 2002. Definition of Knowledge Management.

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knowledge management and the information specialist dancing in step or missing a beat

Knowledge Management and the Information Specialist: dancing in step or missing a beat?

Hettie Groenewald

Erica van der Westhuizen

Johann van Wyk

Academic Information Service

University of Pretoria

2nd SLOSAL Conference, Midrand, 11 June 2002

definition of knowledge management
Definition of Knowledge Management
  • Utilisation and exploitation of knowledge assets
  • Including all its info and its human experience and expertise
  • Ensure sustainability and competitive advantage
definition cont
Definition (cont)
  • Utilises its culture, processes and infrastructure to
    • Create, identify, capture, share, use & re-use knowledge
    • Adding optimal value to client’s knowledge

base

types of knowledg e
Types of Knowledge
  • Explicit (documented, recorded)
  • Tacit (expertise and experiences in person’s mind)
communities of practice
Communities of Practice
  • A COP is a network of people emerging spontaneously
  • Held together by informal relationships
  • Sharing common knowledge, expertise and tools
  • Learning from one another
cop lifecycle
COP lifecycle
  • Potential

Definition

Role of Information Specialist

cop lifecycle cont
COP lifecycle( cont)

2. Formation

  • Definition
  • Role of Information Specialist
cop lifecycle cont10
COP lifecycle(cont)
  • Commitment
  • Definition
  • Role of Information Specialist
cop lifecycle cont11
COP lifecycle(cont)
  • Active
  • Definition
  • Role of Information Specialist
cop lifecycle cont12
COP lifecycle (cont)
  • Adaptive – disengaging
  • Definition
  • Role of Information Specialist
flow of knowledge
Flow of Knowledge
  • Retrieval/collection (finding)
  • Organising/indexing
  • Creating Info/Knowledge products
  • Communicating/distributing
web portal
Web portal
  • Search engines
  • Directories
  • News
  • E-mail
  • Chat rooms
objectives of the infoportal
Objectives of the Infoportal
  • Supporttask performance
  • Create personal virtual KN space
  • Integrated access to resources
  • Search web info
  • Keep up to date
  • Support KN networks/communication
infoportal
Infoportal
  • Finding information

Library catalogue

Databases

Internet

Home page

learning to dance in step
Learning to dance in step
  • The challenge
  • Ongoing process
  • Meetings
  • Effective communication
infoportal19
Infoportal
  • Organising information

Microdatabase tool

virtual workspace
Virtual workspace
  • Communication

messages (e-mails)

documents

  • Communities of Practice
infoportal21
Infoportal
  • Support electronic publishing

Articles

Theses

choreography of the dance
Choreography of the Dance
  • Case studies – Service Unit Vet Science
african goats
African Goats
  • Website
  • Full text articles
  • Proceedings full text
  • Listserv
  • List of experts
  • Community of Practice
  • Indigenous Knowledge
km and infoportal
KM and Infoportal
  • Ostrich experts – lecturers and researchers
ostrich
Ostrich
  • Virtual Group

Messages

Document storage

  • Knowledge flow and sharing - COP
ostrich role of information specialist
Ostrich – role of Information Specialist
  • Identifying the need
  • Virtual group – COP
  • Placing content
  • Supporter
  • Facilitator
  • Indexer
dancing a successful tango
Dancing a successful tango

Dancing a successful tango

Client

Information

Specialist

knowledge management tango
Knowledge Management Tango
  • Interaction between Information Specialist and clients
  • Subject indexing
  • Capturing and storing
architecture microdatabase
Architecture Microdatabase
  • Background
  • Access and control
  • Microdatabases
  • More needs
virtual group

Virtual Group

Virtual Group

Lecturers

Information

Specialist

Civil

Engineering

Explicit

knowledge

Tacit

knowledge

civil engineering virtual group
Civil Engineering virtual group
  • Potential
  • Formation
  • Commitment
water@up
Water@UP

Water @UP

water @ up virtual group
Water @ UP virtual group
  • Identify subject areas
  • Mapping area
  • Virtual group formed
  • Commitment
conclusion
Conclusion
  • Are we dancing in step with Knowledge management ? ?
  • Our role ? ?