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Promotion is Communication. Principles of Marketing Chapter 36. Introduction. Promotion is the process of telling people about a product and the company that offers it. Let’s brainstorm the ways that companies promote their products. Did you think of all of these?.

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promotion is communication

Promotion is Communication

Principles of Marketing

Chapter 36

  • Promotion is the process of telling people about a product and the company that offers it.
  • Let’s brainstorm the ways that companies promote their products.
did you think of all of these
Did you think of all of these?
  • Sales associate helping customers
  • TV commercials
  • Billboards
  • Direct mail
  • Advertisements in newspapers and magazines
  • Public service announcements
  • Corporate sponsorship of sporting events
marketing communication
Marketing Communication
  • Another term commonly used for promotion
  • Promotion is part of the marketing mix
  • Communication from an organization to its customers, potential customers, and the public
goals of promotion
Goals of Promotion
  • Brainstorm a list of the goals of promotion
goals of promotion1
Goals of Promotion
  • Basic marketing goals
    • Sell products
    • Make profit
  • Informs
  • Expresses
  • Persuades
inform customers about
Inform customers about:
  • Existing products
  • New products
  • New features on existing products
  • Use or assembly of products
  • Safety issues that may affect the use of a product
  • Charities and cultural organizations the business supports
  • Events the business sponsors in the community
  • Remind customers of their product
  • Words
  • Color
  • Motion
  • Music

Describe a promotional message that was memorable. What made this message memorable? What feelings did the message evoke in you? What product did it promote? Did the message make you want to buy the product? Did you buy the product?

  • Persuasion is the use of logic, argument, or pleading to get another person to agree with you or to act in a certain way.
  • Promotional messages persuade people to buy through the use of
    • Information
    • Reminders
    • Expressions
    • Entertainment
group activity
Group Activity
  • Use one of the promotional goals to write your own promotion for your office product.
  • Present your promotion to the class
    • Print ads
    • Speaking radio ads
    • Acting TV commercials
types of promotion
Types of Promotion
  • Target market might be business (B2B) or consumer (B2C)
  • What is being promoted: product or institution
    • Product promotion is marketing communication that focuses on the product and selling the product
    • Institutional promotion focuses on the image of the organization
four elements of promotional mix
Four Elements of Promotional Mix
  • Promotion mix is the combination of promotional elements used in a promotion
    • Personal selling
    • Advertising
    • Sales promotion
    • Public relations
  • These fall into two categories
    • Personal promotion
    • Nonpersonal promotion
personal promotion
Personal Promotion
  • The marketer and the customer communicate in person
  • Personal selling is the only promotion in this category
  • The seller can customize the message, based on the immediate response from the customer
nonpersonal promotion
Nonpersonal Promotion
  • Promotion that communicates the same message to all potential customers
  • No interaction between the marketer and the target market
  • Elements of nonpersonal promotion
    • Advertising
    • Sales promotion
    • Public relations
  • Nonpersonal promotion paid for by an identified sponsor
    • Print advertisements in newspapers and magazines
    • Commercials broadcast over radio and TV
    • Internet ads
    • Billboards
    • Transit advertising on buses and subway cars
    • Direct marketing channels—the same message is sent to all receivers
      • U.S. Postal service--catalogs
      • Telemarketing
      • Internet
sales promotion
Sales Promotion
  • Marketing activities designed to entice customers to buy a company’s products
    • Coupons
    • Contests
    • Free samples
    • Gift-inside
  • Short-term activities
  • Used with other forms of promotion to support overall goals
  • B2C and B2B sales promotions
public relations
Public Relations
  • Promotional activities designed to create goodwill between a company and the public
  • Used mostly for institutional promotion
    • Proactive public relations consists of communications initiated within the company for the purpose of image building
    • Reactive public relations consists of communications in response to negative events or damaging information that appears in the media
  • Information about a company and its products that appears in the media
  • The company does not pay the media to carry the message
  • Public relations specialists send information to the media, hoping that the media will print or broadcast the story
  • Tools of publicity
    • Press release
    • Press kit—includes press release, brochures, and photographs
    • Press conference
publicity activity
Publicity Activity
  • Find a recent article that contains newsworthy information about a well-known company.
  • Summarize the article in your own words and site your source.
  • Answer the following questions about your article:
    • Is the information in the article positive, negative, or neutral? Why do you think so?
    • What impact will this article have on the reputation of the company? Why do you think so?
    • What impact will this article have on sales and profits? Why do you think so?
promotional strategies
Promotional Strategies
  • Pull strategy is promotional effort focused on the consumer
  • Primarily advertising
  • B2C
  • Customer demand often causes the retailer to contact the wholesaler or manufacturer to increase the product order
  • The consumer demand pulls the product through the distribution channel
push strategy
Push Strategy
  • Promotional efforts are focused on the wholesalers, distributors, and retailers
  • Manufacturers promote their products to wholesalers and distributors and encourage them to add the products to their inventory
  • Wholesalers and distributors, in turn, promote these products to retailers and encourage them to stock their stores with the products
  • This is a B2B strategy, and personal selling is used
  • Actions marketers take to create a certain image of a product in the minds of customers
  • The actual position of a product is in the mind of the consumer
  • Marketers decide what position they would like their product to have, then build a promotional strategy to achieve that position
two more promotional strategies
Two more Promotional Strategies

Buzz Marketing


The sponsor pays for an activity such as a sporting event, a cultural performance, or a charity event

Many corporations want to sponsor the Olympics so that they can use the Olympic logo in their advertising

  • Buzz marketing is promotion designed to look as though it is coming from an unbiased stranger or a friend, instead of from a corporation
promotional campaigns
Promotional Campaigns
  • A series of coordinated promotional activities desgined to achieve a specific goal
    • Image building
      • The mental picture of what a customer believes about a product
      • Emphasizes a particular aspect of a product by focusing on creating an impression of the product
    • Product differentiation
      • Convenience, customization, and greater customer satisfaction
    • Direct response
      • The seller communicates directly with the buyer and asks for an immediate response