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Curves Clarkson. Anthony Barbieri , Andrea Ko , Samantha Houghton, Carolina SaLcedo , Christine Singh. Keywords. Name of organization: Curves Clarkson Nature of business: Women’s Fitness Club and Weight Management Program Sector: Health and Fitness

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curves clarkson

Curves Clarkson

Anthony Barbieri, Andrea Ko, Samantha Houghton,

Carolina SaLcedo, Christine Singh

keywords
Keywords

Name of organization: Curves Clarkson

Nature of business: Women’s Fitness Club and Weight Management Program

Sector: Health and Fitness

Business process description: Membership credit card payment system

company background
Company Background
  • Women’s only fitness club.
  • Gary & Diane Heavin are the founders.
  • Largest fitness franchise with 10,000 locations.
  • Clubs in 600 countries.
  • Focus is on Curves Clarkson.
    • Over 600 members
current payment system
Current Payment System
  • Electronic Funds Transfer – Void Cheque.
    • Payments are withdrawn from member’s bank account once a month automatically.
  • Post-dated Cheques – 12 (1 for each month).
    • Franchise owner manually deposits cheque once a month in Curves bank account.
  • Credit card.
    • Member provides credit card. Worker manually processes credit card using Moneris Terminal once a month.
credit card processing system
Credit Card Processing System

The focus of our analysis will be on the credit card system.

Currently inefficient, redundant, allows for human error.

Workers are required to manually process credit cards on a daily basis.

current situation process descriptions
Current Situation Process Descriptions

1.0 Fill in Forms

2.0 Validate Information on Forms

3.0 Creates Cue Card

4.0 Worker Collects Payment Information from Black Box

5.0 Worker Processes Payment

6.0 Worker Creates Daily Report

7.0 Worker Creates Monthly Report

8.0 Send Monthly Report to Head Office

current situation process descriptions1
Current Situation Process Descriptions

1.0 Fill in Forms

2.0 Validate Information on Forms

3.0 Creates Cue Card

4.0 Worker Collects Payment Information from Black Box

5.0 Worker Processes Payment

6.0 Worker Creates Daily Report

7.0 Worker Creates Monthly Report

8.0 Send Monthly Report to Head Office

problems to be solved
Problems to be solved

Human error.

Timely process that must be completely each morning.

Member’s do not currently have access to their transaction information and receive no receipts.

recommendations
Recommendations
  • Introduce Staff Computer database.
    • Removes all other redundant data stores.
    • Reports.
  • Introduce a Server that stores member transaction information.
    • Allows members to view their transaction history securely online.
recommendations1
Recommendations
  • Connect Staff Computer database to the Internet.
    • Allows for automated credit card processing.
to be situation process descriptions
To-Be Situation Process Descriptions

1.0 Enters Information

2.0 Validates information

3.0 Process Monthly Payments

4.0 Request Transaction History Online

5.0 Receives entry

6.0 Generate & Print reports

7.0 Retrieve Reports

8.0 Close franchise/Continue Funding

to be situation process descriptions1
To-Be Situation Process Descriptions

1.0 Enters Information

2.0 Validates information

3.0 Process Monthly Payments

4.0 Request Transaction History Online

5.0 Receives entry

6.0 Generate & Print reports

7.0 Retrieve Reports

8.0 Close franchise/Continue Funding

obstacles
Obstacles
  • Resistance to change
    • Franchise owner
  • Employee Training
    • Take away from their daily activities.
obstacles1
Obstacles
  • Interfering with daily processes
    • Training would interfere with customer relations
  • Customers feeling of security
    • Fear of fraud and identity theft.
cost savings
Cost Savings

Amount saved per month:

$52.61 – printer ink.

$80.13 - computer paper.

$17.23 – Moneris receipt paper.

$20.54 – Cue cards.

$25.02 – Stapler and staples.

$195.53 per month

$2, 346.36 per year.

spending on new process
Spending on new process

Server - $354.09

Web master – contracted - $33 per hour

overall
Overall

Savings exceed costs associated the new system.

conclusion
Conclusion
  • Member satisfaction increased.
    • Less error with credit card processing.
    • Worker is able to spend more time attending to members rather than manually processing payments.
    • Members will enjoy having access to their information.