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The Smart Enterprise of the Future: Managing Project Expertise for More Effective Decision-making and Results . Bryan Davis President of the Kaieteur Institute for Knowledge Management. . ABSTRACT.

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slide1

The Smart Enterprise of the Future: Managing Project Expertise for More Effective Decision-making and Results

Bryan Davis

President of the Kaieteur Institute for Knowledge Management.

PMI SCC's 6th Biennial International Project Management Conference “BRIDGING THE GAP: Strategic Thought Transformed

Through Project Management”

abstract
ABSTRACT

Title: The Smart Enterprise of the Future: Managing Project Expertise for More Effective Decision-making and Results

To achieving successful project outcomes in today’s increasingly complex and fast-changing environment, project leaders have to have the capability to skilfully harness and mobilize knowledge resources. Doing so requires greater insight, skill, and precision in knowledge engagement, knowledge transfer and performance measurement.

This presentation will use interesting case examples to illustrate several knowledge problems which project managers invariably face. It will share some fresh ways to think about several interesting recurring challenges such as:

· How to transfer tacit knowledge and tribal know-how?

· How to impart wisdom and experience inter-generationally, and across your enterprise?

· How to close the gap between knowing and doing?

· How to deal with culture and knowledge politics?

The presenter will review a few selective and proven practices which can be used to deal with these issues in the most effective manner. The argument will be advanced that having an open mindset, understanding network science, and adopting a performance system which includes enhanced metrics, are core skills which Project Managers need to learn. These are new leadership lessons applicable to and of great value to all Project Managers.

PMI SCC's 6th Biennial International Project Management Conference “BRIDGING THE GAP: Strategic Thought Transformed Through Project Management”

proposed a new learning agenda
Proposed: A New Learning Agenda

The Learning Agenda involves enhancing our understanding, mastery, and developing deep smarts about:

Mental Models – how our mindsets influence action

The Science of Networks – how network centric design is changing organizational dynamics

Enhanced Performance Metrics – influences the achievement of peak performance business results

PMI SCC's 6th Biennial International Project Management Conference “BRIDGING THE GAP: Strategic Thought Transformed Through Project Management”

tacit knowledge
Tacit Knowledge

How to transfer tacit knowledge and tribal know-how?

What is it ?

Tacit to Tacit

Tacit to Explicit

Intangible, informal, unstructured, experiential, intuitive, implicit,

Polanyi and the Scientific Method

Socialization

Social media

Trust

PMI SCC's 6th Biennial International Project Management Conference “BRIDGING THE GAP: Strategic Thought Transformed Through Project Management”

knowledge transfer
Knowledge Transfer

© Dorothy Leonard and Walter Swap, Deep Smarts Boston, MA: Harvard Business School, Press 2005

How to impart wisdom and experience inter-generationally, and across your enterprise?

Organization

Curation

Mentorship

Events – Fair, Cafe

Rewards & Recognition

Incentives & Motivation

PMI SCC's 6th Biennial International Project Management Conference “BRIDGING THE GAP: Strategic Thought Transformed Through Project Management”

knowing doing gap
Knowing-Doing Gap

How to close the gap between knowing and doing?

PMI SCC's 6th Biennial International Project Management Conference “BRIDGING THE GAP: Strategic Thought Transformed Through Project Management”

knowledge socio political dimension
Knowledge Socio-Political Dimension

Dee Hock was the founder and CEO of VISA International

http://www.fastcompany.com/magazine/05/deehock.html

How to deal with culture and knowledge politics?

Governance with principles – Visa & Dee Hock Example

Knowledge Charter

PMI SCC's 6th Biennial International Project Management Conference “BRIDGING THE GAP: Strategic Thought Transformed Through Project Management”

slide8

Open Mindset

PMI SCC's 6th Biennial International Project Management Conference “BRIDGING THE GAP: Strategic Thought Transformed Through Project Management”

thinking action
Thinking & Action

How you THINK

about a problem

affects ACTION

THE PRINCIPLE

PMI SCC's 6th Biennial International Project Management Conference “BRIDGING THE GAP: Strategic Thought Transformed Through Project Management”

what business are we in
What Business Are We In?

http://www.fastcompany.com/magazine/33/one.html

“There are two keys to innovation. The first is the ability to think beyond relatively conventional paradigms and to examine traditional constraints using nontraditional thinking. You have to be able to go outside your own frame of reference and find another way to look at a problem. Before I founded Federal Express, overnight delivery didn't exist on a national scale. My innovation involved taking an idea from the telecommunications and banking industries, and applying that idea to the transportation business. Using a central clearinghouse, along with a hub-and-spoke system of dissemination, enabled us to deliver, point-to-point, anywhere in the United States -- absolutely, positively overnight.

The second key to innovation is the ability to discern the important issues and to keep your real goal in view. I don't think that we understood our real goal when we first started Federal Express.We thought that we were selling the transportation of goods; in fact, we were selling peace of mind. When we finally figured that out, we pursued our goal with a vengeance. We provided each of our drivers with a handheld computer and a transmitting device. We made it possible for our customers to track their packages right from their desktops”

Frederick W. Smith, Chairman, President, and CEO FedEx Corp.

PMI SCC's 6th Biennial International Project Management Conference “BRIDGING THE GAP: Strategic Thought Transformed Through Project Management”

theory action
Theory & Action

Clayton M. Christensen is the architect of and the world’s foremost authority on disruptive innovation

http://thehighvelocityedge.mhprofessional.com/apps/ab/read-an-excerpt/foreword-by-clayton-christensen/

“The term theory gets a bum rap among most managers because managers are practical people and theory normally is associated with the word theoretical, which has a connotation of impracticality. However, a good theory is consummately practical because a well-researched theory is a contingent statement of what causes what and why. The law of gravity, for example, actually is a theory. It is extremely useful because it allows us to predict in advance, without having to collect experimental data, that if we step off a cliff, we will fall. Good theories allow us to predict the result of an action accurately.

Even though most managers do not think of themselves as being theory-driven, they are in reality voracious consumers of theory. Every time managers make a plan or take an action, it is based on some theory or mental model in the back of their minds that leads them to believe that the action being taken will lead to the desired result. The problem is that managers are rarely aware of the theories they are using and often use the wrong theories for the situations in which they find themselves.”

PMI SCC's 6th Biennial International Project Management Conference “BRIDGING THE GAP: Strategic Thought Transformed Through Project Management”

mental models
Mental Models
  • Peter Senge’s book The Fifth Discipline identifies five core disciplines required of a learning organization: personal mastery, mental models, shared vision, team learning, and systems thinking.
  • mental models are:

"deeply ingrained assumptions, generalizations, or even pictures and images that influence how we understand the world and how we take action."

PMI SCC's 6th Biennial International Project Management Conference “BRIDGING THE GAP: Strategic Thought Transformed Through Project Management”

success mindset
SUCCESS MINDSET

http://mindsetonline.com/abouttheauthor/index.html

PMI SCC's 6th Biennial International Project Management Conference “BRIDGING THE GAP: Strategic Thought Transformed Through Project Management”

the mental game in sport
THE MENTAL GAME in SPORT

PMI SCC's 6th Biennial International Project Management Conference “BRIDGING THE GAP: Strategic Thought Transformed Through Project Management”

the mental game in sport1
THE MENTAL GAME in SPORT

PMI SCC's 6th Biennial International Project Management Conference “BRIDGING THE GAP: Strategic Thought Transformed Through Project Management”

medical decision making
Medical Decision-Making

PMI SCC's 6th Biennial International Project Management Conference “BRIDGING THE GAP: Strategic Thought Transformed Through Project Management”

macro cognition in critical situations
Macro-Cognition in Critical Situations

PMI SCC's 6th Biennial International Project Management Conference “BRIDGING THE GAP: Strategic Thought Transformed Through Project Management”

small changes can yield to big results
SMALL CHANGES CAN YIELD TO BIG RESULTS

How Clearer Visible Pricing Change Led To Vastly Improved Sales

Lessons learned from studying buyer behaviour

PMI SCC's 6th Biennial International Project Management Conference “BRIDGING THE GAP: Strategic Thought Transformed Through Project Management”

the power of thinking differently
The Power of Thinking Differently

http://blueoceandiscovery.com/images/cirque.jpg

PMI SCC's 6th Biennial International Project Management Conference “BRIDGING THE GAP: Strategic Thought Transformed Through Project Management”

from closed to open mindset
From Closed to Open Mindset

http://www2.haas.berkeley.edu/Faculty/chesbrough_henry.aspx

PMI SCC's 6th Biennial International Project Management Conference “BRIDGING THE GAP: Strategic Thought Transformed Through Project Management”

knowledge pattern recognition
KNOWLEDGE PATTERN RECOGNITION
  • ADAPTIVE KNOWLEDGE PATTERN RECOGNITION

http://www.afcea.org/signal/articles/templates/SIGNAL_Article_Template.asp?articleid=444&zoneid=87

http://kikm-knowledgedelta.blogspot.com/2007/01/power-of-knowledge-pattern-recognition.html

PMI SCC's 6th Biennial International Project Management Conference “BRIDGING THE GAP: Strategic Thought Transformed Through Project Management”

the mental game in knowledge
THE MENTAL GAME in KNOWLEDGE

MASTERY REQUIRES UNDERSTANDING THE MENTAL GAME,MENTAL MODELS, MENTAL MAPS, ATTITUDES, BELIEFS, ASSUMPTIONS

PMI SCC's 6th Biennial International Project Management Conference “BRIDGING THE GAP: Strategic Thought Transformed Through Project Management”

slide23

The

Science

of

Networks

PMI SCC's 6th Biennial International Project Management Conference “BRIDGING THE GAP: Strategic Thought Transformed Through Project Management”

the science of networks
The Science of Networks

understanding network science

PMI SCC's 6th Biennial International Project Management Conference “BRIDGING THE GAP: Strategic Thought Transformed Through Project Management”

science of networks
Science of Networks

http://www.kurzweilai.net/images/bursts.jpg

http://www.nd.edu/~networks/Linked/index.html

PMI SCC's 6th Biennial International Project Management Conference “BRIDGING THE GAP: Strategic Thought Transformed Through Project Management”

small world network patterns
Small World Network Patterns

City Network Topographic Network Tree Network

Protein Network Neural Network Synaptic Network

PMI SCC's 6th Biennial International Project Management Conference “BRIDGING THE GAP: Strategic Thought Transformed Through Project Management”

small world network patterns1
Small World Network Patterns

Transportation Network Airline Hub & Spoke Network Energy Pipeline Network

Internet Connections Network Electricity Grid Network River Network

PMI SCC's 6th Biennial International Project Management Conference “BRIDGING THE GAP: Strategic Thought Transformed Through Project Management”

the network is the business
The Network IS the Business
  • Can You Imagine Fedex or UPS Today Without Their Network
  • The Network is indeed pervasive
  • The Network really is the business.

PMI SCC's 6th Biennial International Project Management Conference “BRIDGING THE GAP: Strategic Thought Transformed Through Project Management”

the network centric military
The Network-Centric Military

PMI SCC's 6th Biennial International Project Management Conference “BRIDGING THE GAP: Strategic Thought Transformed Through Project Management”

networked knowledge is a force multiplier
Networked Knowledge Is A Force Multiplier

Bob Metcalfe

Metcalfe’s Law

as the number of nodes in a network increases the value of the network increases exponentially

PMI SCC's 6th Biennial International Project Management Conference “BRIDGING THE GAP: Strategic Thought Transformed Through Project Management”

douglas carl engelbart
Douglas Carl Engelbart

NETWORK SCALING

http://dougengelbart.org/colloquium/session_01/session_01.html

PMI SCC's 6th Biennial International Project Management Conference “BRIDGING THE GAP: Strategic Thought Transformed Through Project Management”

network effects increasing returns
Network Effects & Increasing Returns

Paul Romer

http://w4.stern.nyu.edu/faculty/static/photos/promer.jpg

Brian Arthur

PMI SCC's 6th Biennial International Project Management Conference “BRIDGING THE GAP: Strategic Thought Transformed Through Project Management”

network centric innovation
Network-Centric Innovation

http://www.theglobalbrain.net/book.html

PMI SCC's 6th Biennial International Project Management Conference “BRIDGING THE GAP: Strategic Thought Transformed Through Project Management”

social networks
Social Networks

http://localknowledge.be/wp-content/uploads/2011/08/social-network-logos1.jpg

PMI SCC's 6th Biennial International Project Management Conference “BRIDGING THE GAP: Strategic Thought Transformed Through Project Management”

crowdsourcing
CROWDSOURCING

http://andremellokubric.wordpress.com/2011/04/28/crowdsourcing-a-quick-overview/

PMI SCC's 6th Biennial International Project Management Conference “BRIDGING THE GAP: Strategic Thought Transformed Through Project Management”

social network analysis sna
Social Network Analysis (SNA)

http://www.fmsasg.com/SocialNetworkAnalysis/SocialNetworkAnalysis_Graph_Gradient.gif

PMI SCC's 6th Biennial International Project Management Conference “BRIDGING THE GAP: Strategic Thought Transformed Through Project Management”

graphic visualization of networks
Graphic Visualization of Networks

http://www.visualcomplexity.com/vc/index.cfm?domain=Knowledge%20Networks

PMI SCC's 6th Biennial International Project Management Conference “BRIDGING THE GAP: Strategic Thought Transformed Through Project Management”

applying network analysis tools
Applying network analysis tools
  • Graphical Visualization
  • Gaming
  • Simulation
  • Modeling

PMI SCC's 6th Biennial International Project Management Conference “BRIDGING THE GAP: Strategic Thought Transformed Through Project Management”

expertise networking model
Expertise Networking Model

PMI SCC's 6th Biennial International Project Management Conference “BRIDGING THE GAP: Strategic Thought Transformed Through Project Management”

impact on decision making
Impact on Decision-Making
  • Network Centricity leads to new ideas, thinking, practices, and software
  • we can more effectively tap into available expertise:
  • Access Brainpower
  • Connect Intelligence
  • Leverage Knowledge Resources
  • Transfer Knowledge
  • Collaborate in teams
  • Influence change
  • Reshape political culture

PMI SCC's 6th Biennial International Project Management Conference “BRIDGING THE GAP: Strategic Thought Transformed Through Project Management”

pioneering corporate anthropologist
Pioneering Corporate Anthropologist

An organization’s collective knowledge and experience, embodied in informal networks, is its most valuable asset during times of change

http://www.drkaren.us

http://www.netform.com

knowledge networks
Knowledge Networks

PMI SCC's 6th Biennial International Project Management Conference “BRIDGING THE GAP: Strategic Thought Transformed Through Project Management”

KNOWLEDGE FLOWS THROUGH PEOPLE

AND NETWORKS,

SO WE NEED TO OPERATE WITH

A DEEPER UNDERSTANDING

OF THE SCIENTIFIC PRINCIPLES

BEHIND NETWORKS

slide43

Rethinking Performance Metrics

Enhanced

Performance

Metrics

adopting a performance system which includes enhanced metrics

PMI SCC's 6th Biennial International Project Management Conference “BRIDGING THE GAP: Strategic Thought Transformed Through Project Management”

the economics of happiness
The Economics of Happiness

http://www.project-syndicate.org/commentary/singer78/English

http://museumplanner.org/wp-content/uploads/2009/11/world_happiness.png

PMI SCC's 6th Biennial International Project Management Conference “BRIDGING THE GAP: Strategic Thought Transformed Through Project Management”

rethinking our metrics
Rethinking our Metrics

“you can’t help but wonder whether it’s time for us to start rethinking how we count. As Kennedy suggests, our primary definition of global success, GDP “measures everything…except that which makes life worthwhile.” Chip Conley

http://www.peakorganizations.com/wp-content/uploads/Slide13.png

PMI SCC's 6th Biennial International Project Management Conference “BRIDGING THE GAP: Strategic Thought Transformed Through Project Management”

intangibles index example
INTANGIBLES INDEX EXAMPLE

PMI SCC's 6th Biennial International Project Management Conference “BRIDGING THE GAP: Strategic Thought Transformed Through Project Management”

innovation indicators
Innovation Indicators

http://www.globalinnovationindex.org/gii/main/analysis/showcountrydetails.cfm

PMI SCC's 6th Biennial International Project Management Conference “BRIDGING THE GAP: Strategic Thought Transformed Through Project Management”

innovation indicators1
Innovation Indicators

http://www.jointventure.org/

http://www.bostonindicators.org/Indicators2008

http://www.globalinnovationindex.org/gii/

http://www.illinoisinnovation.com/about

PMI SCC's 6th Biennial International Project Management Conference “BRIDGING THE GAP: Strategic Thought Transformed Through Project Management”

rethinking performance indicators
Rethinking Performance Indicators
  • Governance
  • Transparency
  • Livability
  • Sustainability
  • Corporate social responsibility
  • Knowledge readiness
  • Creativity
  • Others...

http://news.xinhuanet.com/english2010/china/2011-09/16/c_131142906.htm

PMI SCC's 6th Biennial International Project Management Conference “BRIDGING THE GAP: Strategic Thought Transformed Through Project Management”

australia auditor general
Australia Auditor General

http://www.psnews.com.au/Page_psn2821.html

growing role of intangibles
Growing Role of Intangibles

http://www.tobinsq.com/images/intangibles1.jpg

PMI SCC's 6th Biennial International Project Management Conference “BRIDGING THE GAP: Strategic Thought Transformed Through Project Management”

growth in services
Growth in Services

http://www.kk.org/thetechnium/USexportsgs1960-2004.jpg

PMI SCC's 6th Biennial International Project Management Conference “BRIDGING THE GAP: Strategic Thought Transformed Through Project Management”

business analytics
Business Analytics

http://www-935.ibm.com/services/us/gbs/thoughtleadership/ibv-embedding-analytics.html

PMI SCC's 6th Biennial International Project Management Conference “BRIDGING THE GAP: Strategic Thought Transformed Through Project Management”

summary conclusion
Summary & Conclusion

Pay attention and learn more about

Mental Models

The Science of Networks

Enhanced Performance Metrics

PMI SCC's 6th Biennial International Project Management Conference “BRIDGING THE GAP: Strategic Thought Transformed Through Project Management”

contact information

Bryan DavisPresidentKaieteur Institute for Knowledge ManagementToronto, Ontario, Canada. Tel: 416-651-1837E-mail: bdavis@kikm.org

Contact Information