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  • Uploaded on - "SAP CRM(Customer relationship management)" Online Training contact or 1-6786933994, 1-6786933475, 919052666559, 919052666558 By Real Time Experts from Hyderabad, Bangalore,India,USA,Canada,UK, Australia,South Africa.

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sap crm online training



INDIA +91-9052666559,9052666558

USA : +1-678-693-3475


Sap crm online training

sap crm online training india
Sap crm online training India
  • Competitive advantage
  • In the past we had 3 aspects of competition- time , costs and quality
  • Less costly & more profitable to maintain a relationship with an existing customer
  • CRM concepts allow the purchaser to offer additional services that are valued by the customer
  • Customers can choose from many alternative manufacturers
  • This increase in the number of products, models and types increases the pressure on companies to include greater flexibility & responsiveness in their internal processes and performance levels.


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Sap crm online training Dubai

Software solutions for CRM

  • Operative CRM - improves and automates business processes in marketing, sales & service departments
  • Analytical CRM - prepare, support, optimize customer-oriented decision processes based on a customer database
  • Cross-company CRM – enables long-term cooperation between the company and its business partners (direct sales/ Channel Management)


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Sap crm online training Canada

1 Interaction channels-multi channel concepts( banks, insurance,utilities, TC)

2. Extended Sales Scenarios- usage based billing (UBB)

3. Extended after sales & customer service scenarios- warranty, sub-contracting, rotables mgt

4.The influence of mobile devices-real-time connections are still not available

5. Service level monitoring- service level agreements (SLAs)

6. Real-time connection to customer installations- expensive scenario

7. Loyalty & Reward- systems for rewarding customer royalty (telephony, courier service, credit cards, airlines)

8. Future of CRM- more data for customer and his behavior


sap crm online training usa
Sap crm online training usa

2. Structuring of Industry solutions

2.1 Many of the goals of CRM are cross-industry(new customers or increasing loyalty)

2.2 Industry classification by NACE – European mandatory statistical classification of economic activity.


sap crm online training uk
Sap crm online training uk

3. Software solutions for CRM in industries

  • CRM software solutions must offer substantial analytical functions that enable the continual monitoring of all customer relationship measures
  • It should be possible to structure sales areas hierarchically according to user-defined grouping criteria
  • 3.1 Business partner
  • Pan-Enterprise Partner Relationships– using many different partners for various task groups
  • 3.2 Industry specific products and services
  • 3.2.1Industry specific business processes- Splitting work processes into smaller units provides benefits of specialization, but the tasks are no longer transparent.


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Sap crm online training Australia
  • 1. Each enterprise has individual requirements- basic solution from a respectable manufacturer
  • 2. Structure of SAP industry solutions
    • 23 Industry solutions
  • SAP solution maps with example of the consumer products industry
    • To provide a quick overview of the processes and functions of all industry business scenarios and display graphically the details


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Sap crm online training Sweden
  • SAP NET Weaver- provides prerequisites for the creation, composition and operation of company-specific solutions.
    • SAP Enterprise Portal- offers each user a role-dependent central point of access for transactions
    • SAP Mobile Business- enables mobile devices to access the applications of my SAP Business suite
    • SAP Business Information Warehouse ( SAP BW)- analyzes structured business data,products,business transaction data.
    • SAP Knowledge Management (KM) integrated in the SAP EP- objects are indexed and classified and stored in various formats at various locations in the company.


sap crm online training denmark
Sap crm online trainingDenmark

CONTACT US For Additional Assistance , Course Details, Demo and Batch Scheduling Information, Get the details from


  • USA : +1-6786933994,+1-6786933475
  • India : +91-9052666558,+91-9052666559, 040-69990056
  • E-mail:
  • Visit :


sap crm training online
Sap crm training online