SAP CRM Online Training

1. SAP CRM Interview Question And Answers For Free Demo:+1 (646) 880-9474 For more details: Folkstrain.com

2. 1) What is SAP CRM? • SAP CRM (Customer Relationship Management) could be a software tool provided by SAP to support finish to finish client connected supports. It handles varied activities like invoicing, delivery, higher cognitive process, assets and then on. • 2) How can you define master data in SAP CRM? • Master Data is basic data about your customer which can be shared amongst different modules. • For Free Demo:+1 (646) 880-9474 • For more details: Folkstrain.com

3. 3)Explain about Activity journal in SAP CRM? • We can record and update information from customer visit or telephone call in Activity Journal. • 4) Make a case for what's Actions in SAP CRM? • “Actions” in SAP CRM are how to feature practicality to things. as an example, to send quotation to the shoppers from the quotation document, you'll use Actions. Another use of actions is, for example, making in follow on document. For Free Demo:+1 (646) 880-9474 For more details: Folkstrain.com

4. 5) Explain what is logical links in SAP CRM? • The navigational bar in SAP CRM has 2 level menu structure. The highest level menus are referred as work centers, and these work centers contain logical links that time to the particular CRM application. Below the two-level menu system, there's a group of logical links that permits the CRM user to directly produce the CRM business object. These links are referred as direct links. Logical link permits navigation to completely different pages. • 6) Mention what is the standard transaction type for Quotation? • The standard transaction type for quotation is AG, and the item category is AGN. For Free Demo:+1 (646) 880-9474 For more details: Folkstrain.com

5. 7) What is partner function in SAP CRM? • As the name indicates partner function describes the organization and people with whom the business is done, which includes any kind of business transaction. Partner function includes information like. • Sold to party • Ship to party • Bill to party • Payer • 8) Make a case for what's text determination in SAP CRM? • In CRM, text is accustomed exchange and data between the shoppers, partners or between the users. Text is created for client master, sales document header and item, asking document header and item and then on. For Free Demo:+1 (646) 880-9474 For more details: Folkstrain.com

6. 9) List out the quality group action sorts for sales? • Some of the quality group action sorts for sales area unit • LEAD- lead • AG- Quotation • Opt-Opportunity • OPSM- Sales Methodology • TA- Tele Sales, etc. • 10) Justify what is the stipulations or prerequisites to make an opportunity? • Lead is that the pre-requisites for making a chance. Once it's qualified as a hot lead then, it's send through progress so chance is made. For Free Demo:+1 (646) 880-9474 For more details: Folkstrain.com

7. 11) Make a case for what's the distinction between a CRM lead associate degreed an Opportunity? • Lead: it's associate degree account or contact with little data. • Opportunity: it's a contact or account that has been qualified. • 12) Mention however CRM assign the business roles? • To assign business roles, SAP CRM uses 2 basic ways in which • Indirect assignment of business roles PPOMA_CRM • Directly through security roles assigned to user masters in SU01 For Free Demo:+1 (646) 880-9474 For more details: Folkstrain.com

8. 13) what is the package that you just use to avoid wasting the OD profile? • To save the OD profile, we tend to use $tmp. • 14) Justify however you'll show the error message in internet UI once the user has not entered a selected field? • To show the error message in internet UI, you've got to decision message category in even EH_onSave. The message category is made in SE91. • 15) Make a case for what are adapters? • A CRM middleware is employed for the exchange of knowledge between the CRM system and connected ERP system. it's conjointly wont to assign knowledge and convert it into numerous formats and to attach with external systems. For Free Demo:+1 (646) 880-9474 For more details: Folkstrain.com

9. 16) Justify what is BDOC in CRM? What ar the categories or categories of BDOC? • BDOC or business documents comprises all information’s or data utilized by CRM middleware to transfer or exchange data with mobile purchasers. • The BDOC categories or sorts are • Electronic messaging BDocs • Synchronization BDocs • Mobile Application BDocs • 17) In SAP CRM, what's the action profile? • Action Profile may be a Post process Framework (PPF) it offers some output on given conditions. For Free Demo:+1 (646) 880-9474 For more details: Folkstrain.com

10. 18) How CRM will handle e-mails from customers? • SAP CRM provides work flow enabled email process capabilities. It will retrieve e-mails sent from your customers, route e-mails mechanically to applicable users supported work flow rules, manage multiple attachments in emails, send automatic replies to your client so on • 19) what is the distinction between CRM and ERP? • CRM combines sales, contact, marketing, management and client support. ERP stands for Enterprise Resource Planning; it standardizes and contour business processes across services, sales, finance, unit of time management, etc. For Free Demo:+1 (646) 880-9474 For more details: Folkstrain.com

11. Thank you For Free Demo:+1 (646) 880-9474 For more details: Folkstrain.com