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June 2009 PowerPoint Presentation

June 2009

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June 2009

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  1. Dealer / Dealer Employee Service Discount Program June 2009 10.24.08

  2. Dealer / Dealer Employee Service Discount Program Description: This incentive program is designed to offer our Cricket dealers with a service discount program that encourages them to use Cricket service so they can effectively demonstrate our products and services to our customers. The program will allow Premier Dealers and their employees to choose from 2 voice service options and our Broadband Service when they sign up: Basic EMP Plan (Voice only) or Discount Service Plan (Voice and Broadband). The dealer will provide the phone and Cricket will provide the service. Dealer employees may take advantage of all current promos (ALL promotion rules will apply). For Phase 1 of this program, Standard Dealers and their employees will only be given the Basic EMP Plan for voice service and will not be eligible for broadband service discount. This deck will also outline the warranty process for dealer / dealer employee phones.

  3. Requirements and Process • Dealer and their employees must complete basic Cricket Indirect Training. The IAM must confirm by signing off on the Dealer /Dealer Employee Service Request Form • IAM must accurately and completely fill out the Dealer / Dealer Employee Service Request Form. All fields are required. Submit the completed form via email with attached form to the Market Operations Coordinator or Market COM. Incomplete forms will be returned to the IAM • The Market Operations Coordinator or Market COM will activate the 03account within 48 business hours of request from the IAM if all requirements have been met. • If the Premier dealer / dealer employee choose service option 2, it will be a customer type 01 account and the activation will take place at the dealer location or nearest direct store location. The IAM must submit a copy of the purchase receipt including account # and MDN along with the Dealer /Dealer Employee Service Request Form in order to receive the 20% monthly service discount which will be applied by the Market Ops Coordinator or Market COM within 48 from submission • Market Ops Coordinator or Market COM will need to follow a standard naming convention when setting up accounts - see slide 5 for details

  4. Requirements and Process • If a Premier dealer / dealer employee chooses service option 2 and provides a PWH phone or broadband, the dealer / dealer employee will be directed to the nearest corporate retail location for activation. Current PWH rules, fees and procedures will apply. Once activated, the retail representative must inform the Market Ops Coordinator or Market COM via email. • The Market Ops Coordinator or Market COM will notify the IAM via email upon completion and provide necessary information regarding the service and to program the phone • The Market Ops Coordinator or Market COM will file the completed form and conduct quarterly audits of all Dealer / Dealer Employee Accounts • Note: It is the responsibility of the IAM to notify the Market Ops Coordinator or Market COM via email if the dealer terminated or if the dealer employee is no longer an active employee.

  5. Naming Convention and Memos (COMs) All Dealer 03 and Dealer 01 Accounts must follow a standard naming convention for tracking and auditing. One account per dealer location; one account per dealer employee. If it is a Dealer Account: AccNme: DEALER – ABC WIRELESS If it is a Dealer Employee Account: AccNme: DEALER EMP – JOE SMITH (Note the dealer name and location in the memo) 03 Account Comments Field: “No access /changes w/o Market COM approval” 03 Account Memo: Dealer employee agrees to terms of Basic EMP Plan.” 01 Account Memo: “Added 20% discount to account. Dealer employee agrees to terms of dealer service discount program.”

  6. Service Options • Option 1: Basic Plan (EMP) Premier or Standard • This plan includes: Unlimited Local Calling; EEC, Unlimited Text and Picture Messaging; Calling Features; ROM and WAP • Rate Plan: EMP; Monthly Service Charge = $0 • No other optional features can be added to this plan • Dealer / Dealer Employee can add Flexbucket money to the account for U.S. and International Long Distance and downloads • Account will be set-up as customer type 03 account • Option 2: Discount Service Plan (DSP) Premier Only • Choice of any traditional Cricket rate plan or Cricket Broadband. Activation Fee is waived for voice – use AC0 for install code. $25 activation fee required for broadband – use install code B25 • Monthly Service Charge will receive 20% discount every month (taxes will apply). First Month Free if new phone. PWH will require first month of service to be paid at time of activation. 20% discount will be applied in the next bill cycle. • Optional features can be added. Standard plan restrictions will apply. • Dealer / Dealer Employee can add Flexbucket money to the account as needed • Account will be set-up as customer type 01 account and the service discount will be applied by the Market Ops Coordinator or Market COM • Note: The voice and data bundle discount will not apply

  7. Restrictions and Rules • Dealer / Dealer Employee must be active and have completed basic indirect training • Limit one (1) account per dealer employee. • Limit one (1) Voice and one (1) Broadband per premier dealer employee. • Current return policy for phones and broadband will apply. No exceptions. • It is the dealer’s responsibility to provide the phone. Market Ops Coordinator or Market COM must check ESN/MEID history prior to activation . (Current PWH rules and fees will apply if service option 2 is selected). • Only the Market Ops Coordinator or Market COM can apply the 20% discount for service option 2 • Porting-In will be allowed following standard porting process • It is the responsibility of the IAM to notify the Market Ops Coordinator or Market COM via email if the dealer terminated or if the dealer employee is no longer an active employee.

  8. Restrictions and Rules • If dealer/ dealer employee chooses service option 1 and is terminated, the dealer / dealer employee will be allowed to port-out their number within 48 business hours of termination. The IAM must inform the Market Ops Coordinator or Market COM at the time termination is submitted. • If dealer / dealer employee chooses service option 2 and provides a PWH phone, the dealer / dealer employee will be directed to the nearest corporate retail location for activation. Current PWH rules, fees and procedures will apply. Once activated, the retail representative must inform the Market Ops Coordinator or Market COM via email. • If dealer/ dealer employee chooses service option 2 and is terminated, the 20% (campaign code) will be removed and the account will be noted as a standard customer account (account name will be modified) • If Handset Protection Plan (HPP) is added to an account on service option 2, current HPP rules and deductibles will apply. ALL charges for adding features must be paid up front – cannot bill to the account.

  9. Restrictions and Rules – Cont. • Premier Dealer / Dealer employees on service option 2 will be required to pay their monthly bill following current payment rules. Because these accounts are customer type 01 (standard customer account), ALL standard Cricket terms and conditions will apply. In the event the account disconnects due to non-payment, the IAM will need to submit a new request to start a new accountbut the dealer / dealer employee will only be eligible to have service option 1 – Basic EMP Plan. • Dealer and Dealer employees are prohibited from accessing and making changes to their own account. • Important: Cricket reserves the right to cancel service in the event that Cricket identifies unauthorized access or changes were made by any dealer or dealer employee to a dealer or dealer employee account.

  10. Warranty Process • Note: This warranty process only applies to new phones and broadband provided by the dealer / dealer employee at the time of the activation. • Dealer / Dealer employee must contact their IAM prior to any warranty exchange. IAM must ask basic questions to see if the phone/modem qualifies for a warranty exchange. • The IAM will inform the dealer of the warranty exchange fee (amount depends on type of account) and the fee must be paid at the time of the exchange • The IAM will direct the dealer / dealer employee to one of our corporate retail locations to meet with the RBM. The IAM must notify the Market Ops Coordinator or Market COM • The RBM is required to inspect the phone to determine if eligible for warranty exchange. If phone is not eligible, the RBM must notify the dealer/ dealer employee, the IAM and the Market Ops Coordinator or Market COM

  11. Warranty Process – Cont. • Warranty Process if Dealer / Dealer Employee account is an 03 Account: • RBM must process the $10 warranty fee in the House Account and collect $10 from the dealer / dealer employee • RBM must collect old phone/modem and follow standard return procedures. • RBM must provide dealer / dealer employee with receipt and release the replacement phone. RBM must explain all standard details of warranty and inform the dealer / dealer employee that the ESN change will completed in 24 business hours. • RBM must note the house account: “$10 warranty fee collected from ___(dealer name and employee name); acct# ____; trans#_____; old esn_____; new esn_____” • RBM must send an email to the Market Ops Coordinator or Market COM with the information from bullet #2. Market Ops Coordinator or Market COM will do the ESN change

  12. Warranty Process – Cont. • Warranty Process if Dealer / Dealer Employee account is an 01 Account: • Dealer or dealer employee must go to a corporate retail store for warranty exchange on their account. Phone warranty fee is based on current warranty fee guidelines. Broadband waranty fee is $45. • Retail representative must check the account, inspect and triage the phone or broadband to determine if it is eligible for warranty exchange • Retail representative must explain warranty fee to the dealer / dealer employee and process the ESN change following current warranty guidelines and procedures • Retail representative must provide dealer / dealer employee with receipt and release the replacement phone or broadband. Explain all details of warranty exchange • Retail representative must note the account:“$XX warranty fee collected from ___(dealer name and employee name); acct# ____; trans#_____; old ESN_____; new ESN_____” • Retail representative must send an email to the Market Ops Coordinator or Market COM with the information from the previous bullet and confirm that the ESN change has been completed. (This is for tracking and audit purposes)