information technology northwest arkansas community college celebrate learning june 8 2011 n.
Download
Skip this Video
Loading SlideShow in 5 Seconds..
Information Technology NorthWest Arkansas Community College Celebrate Learning | June 8, 2011 PowerPoint Presentation
Download Presentation
Information Technology NorthWest Arkansas Community College Celebrate Learning | June 8, 2011

Loading in 2 Seconds...

play fullscreen
1 / 39

Information Technology NorthWest Arkansas Community College Celebrate Learning | June 8, 2011 - PowerPoint PPT Presentation


  • 133 Views
  • Uploaded on

Information Technology NorthWest Arkansas Community College Celebrate Learning | June 8, 2011. ORGANIZATION. Source: http://its.nwacc.edu/. ABOUT ME. Born and raised in New Orleans, LA B.A. in Communication A ‘layman’ in previous life M.S. in Computer Information Systems

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about 'Information Technology NorthWest Arkansas Community College Celebrate Learning | June 8, 2011' - sani


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
information technology northwest arkansas community college celebrate learning june 8 2011
Information TechnologyNorthWest Arkansas Community CollegeCelebrate Learning | June 8, 2011
organization

ORGANIZATION

Source: http://its.nwacc.edu/

about me

ABOUT ME

Born and raised in New Orleans, LA

B.A. in Communication

A ‘layman’ in previous life

M.S. in Computer Information Systems

Concentration in Web and Web Systems (including Database Administration, Server Administration, All-Things-Web)

10+ Years in Technology Management

How do I lead?By allowing the professionals to do their job and support them every step of the way!

about us our commitment

ABOUT US - OUR COMMITMENT

Information Technology is committed to the values of

• Reliability/stability;

• Professionalism, integrity, and respect;

• Efficiency and effectiveness;

• Innovation;

• Excellence; and

• Collaboration and teamwork.

information technology strategic plan

INFORMATION TECHNOLOGY STRATEGIC PLAN

VISION STATEMENTThe NWACC Information Technology Department will be a nationally recognized leader in empowering information technology to stimulate the exchange and creation of knowledge. Information will exist in an integrated environment that fosters an open, collaborative, and unifying culture. We envision a future in which NWACC's dynamic learning communities have limitless access to individualized information, unfettered by reliability issues and distance.

MISSION STATEMENT

The NWACC Information Technology Department strives to provide reliable, fresh, and integrated technology to support teaching, learning, research, and service within a rapidly growing environment.

Source: http://its.nwacc.edu/

cont information technology strategic plan

[CONT.] INFORMATION TECHNOLOGY STRATEGIC PLAN

Goals/Critical Success Factors (Examples)

Access and Technology:

Create a technology-enriched environment for learning.

- Examples

- This goal aligns with the following 2010-2015 Strategic Planning Initiative(s): Become a

premiere educational provider, Facilitate success of under-prepared & under-served learners,

Build a sustainable institutional infrastructure.

Integrated IT Environment:

Deliver information and services in an integrated environment that fosters an open, collaborative, and unifying culture and provides omnipresent access to needed information.

Examples

- This goal aligns with the following 2010-2015 Strategic Planning Initiative(s): Promote a climate which values and supports all employees, Build a sustainable institutional infrastructure,

Champion an organizational culture of continuous process improvement.

cont information technology strategic plan1

[CONT.] INFORMATION TECHNOLOGY STRATEGIC PLAN

Goals/Critical Success Factors – cont.

Technology Infrastructure:

Supply a reliable, state-of-the art information technology infrastructure.

- Examples

Become a premiere educational provider, Become an industry leader for innovative workforce training, Promote a climate which values and supports all employees, Build a sustainable institutional infrastructure.

IT Management Strategy:

Manage I.T. as a strategic resource.

Examples

- Diversify resource base to support progressive growth.

organization1

ORGANIZATION

I.T. Support

Networks & Infrastructure

Database Administration

Programming

it support

IT SUPPORT

Tech Support Team

Faculty/Staff Help Desk

Student Technology Help Desk

2011

510 NEW Student-Use PC’s Deployed

130 Used to Implement NEW Student Labs & Student Use Areas

1st Time NO Computer on Campus over 5 Years Old

Deployed Windows 7

cont it support

[CONT.] IT SUPPORT

Supporting Mac Computers

Two(2) Apple Certified Macintosh Technicians (ACMT)

Student Technology Help Desk – Spring 2011 alone

6k email/telephone/walk-in support sessions with students!

RESPONSIBILITIES

Everything ‘support’ from the PC’s & phones on your desk to special event technical support to emergency phones in parking garage!

organization2

ORGANIZATION

I.T. Support

Networks & Infrastructure

Database Administration

Programming

networks infrastructure

NETWORKS & INFRASTRUCTURE

2010-2011

Doubled Internet connection speed – increase productivity and access on & off campus

Wireless points added – improved WI-FI across campus

Replace old network equipment with enterprise-grade Cisco systems

Overhaul core network infrastructure – the ‘not pretty’ part

Reducing energy consumption by taking advantage of some cloud computing and virtualization…

cont networks infrastructure

[CONT.] NETWORKS & INFRASTRUCTURE

CLOUD COMPUTING

“Cloud computing refers to the on-demand provision of computational resources (data, software) via a computer network, rather than from a local computer.”

We’re there – but not too much. Examples: my.nwacc.edu, www.nwacc.edu, jobs.nwacc.edu, nwacc.blackboard.com.

Debating moving NWACC email to Gmail.

There was a time when every household, town, farm or village had its own water well. Today, shared public utilities give us access to clean water by simply turning on the tap; cloud computing works in a similar fashion. Just like water from the tap in your kitchen, cloud computing services can be turned on or off quickly as needed. Like at the water company, there is a team of dedicated professionals making sure the service provided is safe, secure and available on a 24/7 basis. When the tap isn't on, not only are you saving water, but you aren't paying for resources you don't currently need.

Vivek Kundra , Federal CIO, United States Government

cont networks infrastructure1

[CONT.] NETWORKS & INFRASTRUCTURE

VIRTUALIZATION

“Virtualization, in computing, is the creation of a virtual (rather than actual) version of something, such as a hardware platform, operating system, a storage device or network resources.”

We’re there – 50%-ish.

Examples: Exchange, web services (Faculty FTP, etc.), Active Directory, Blackboard Test, Public Safety (key card, reporting), Foundation/Raiser’s Edge, McAfee Antivirus, K:Drive, Test (Eaglenet, Ad Astra, Sharepoint, Banner), Argos, Eaglenet, TracDat, Xtender – and more!

network summary

Redundancy

  • Multiple links or connections to provide failover in the event one link fails
  • Load Balancing
  • In computer networking, load balancing is a technique to distribute workload evenly
  • Gigabit
  • 1000 Megabits
  • Billion bits of data

NETWORK SUMMARY

Redundancy to Internet firewall

Redundancy in data center – servers to network

Redundancy for access layer to core layer

Increased load balancing

Core switch redundancy for campus fiber optic backbone

10 Gigabit connectivity (core switch) – WE CAN GROW

10 Gigabit footprint (access layer) – WE CAN GROW

1 Gigabit speeds to workstations and desktops – SPEED!

POE switches – foundation for IP phones and cameras

Managed networking, graphing, trending, event notifications and more

organization3

ORGANIZATION

I.T. Support

Networks & Infrastructure

Database Administration

Programming

database administration

DATABASE ADMINISTRATION

Oracle

Oracle

Oracle

Two(2) Database Administrators, manage ALL NWACC Banner-related data, keep systems current, patched, processes running, SECURE to Auditor standards.

organization4

ORGANIZATION

I.T. Support

Networks & Infrastructure

Database Administration

Programming

programming

PROGRAMMING

Banner Programmers (5)

Web Programmer (1)

Portal Programmer (1)

Also includes Ad Astra, Xtender, State Reporting, Argos.

information technology projects

INFORMATION TECHNOLOGY PROJECTS

Technical projects are highly visible, complex, large margin for error (it’s expected)…but you can NOT fear them.

Past Project: Portal

In the beginning…

Status

What have we learned?

Game plan near-perfection

“Always do what you are afraid to do.” Ralph Waldo Emerson

information technology projects1

INFORMATION TECHNOLOGY PROJECTS

Technical projects are highly visible, complex, large margin for error (it’s expected)…but you can NOT fear them.

Current Project: Public-Facing Website

In the beginning…

Status

What have we learned? Structure, structure, structure.

“How does a project get to be a year late? One day at a time.” Frederick P. Brooks, The Mythical Man-Month: Essays on Software Engineering

information technology projects2

INFORMATION TECHNOLOGY PROJECTS

Technical projects are highly visible, complex, large margin for error (it’s expected)…but you can NOT fear them.

Future Project: Email to Gmail/Live.edu?

In the beginning…

Status

What have we learned?

“The greatest barrier to success is the fear of failure.”Sven Goran Eriksson

information technology projects3

INFORMATION TECHNOLOGY PROJECTS

OUR MANTRA =

Information Technology is committed to the values of

• Reliability/stability;

• Professionalism, integrity, and respect;

• Efficiency and effectiveness;

• Innovation;

• Excellence; and

• Collaboration and teamwork.

coming soon jargon ized

COMING SOON (Jargon-ized)

ARE-ON

Continued Cloud Computing & Virtualization

Desktop Virtualization

Classroom Technologies

Conference Presence: AATYC *New* Technical Track, NWACC hosting ABUG (Arkansas Banner User Group) Annual Conference, Presentations at AATYC, ABUG, STEMtech, EDUComm

how i t communicates

HOW I.T.COMMUNICATES

its.nwacc.edu

Facebookhttp://www.facebook.com/?ref=home#!/pages/NorthWest-Arkansas-Community-College-Information-Technology-ITS/202322636447588

Twitter [confess – never used ]

Email

Feedback formshttps://api.nwacc.edu/ITSfeedback.php

College Announcements