Information Technology NorthWest Arkansas Community College Celebrate Learning | June 8, 2011

1. Information TechnologyNorthWest Arkansas Community CollegeCelebrate Learning | June 8, 2011

2. ORGANIZATION Source: http://its.nwacc.edu/

3. ABOUT ME Born and raised in New Orleans, LA B.A. in Communication A ‘layman’ in previous life M.S. in Computer Information Systems Concentration in Web and Web Systems (including Database Administration, Server Administration, All-Things-Web) 10+ Years in Technology Management How do I lead?By allowing the professionals to do their job and support them every step of the way!

4. ABOUT US - OUR COMMITMENT Information Technology is committed to the values of • Reliability/stability; • Professionalism, integrity, and respect; • Efficiency and effectiveness; • Innovation; • Excellence; and • Collaboration and teamwork.

5. INFORMATION TECHNOLOGY STRATEGIC PLAN VISION STATEMENTThe NWACC Information Technology Department will be a nationally recognized leader in empowering information technology to stimulate the exchange and creation of knowledge. Information will exist in an integrated environment that fosters an open, collaborative, and unifying culture. We envision a future in which NWACC's dynamic learning communities have limitless access to individualized information, unfettered by reliability issues and distance. MISSION STATEMENT The NWACC Information Technology Department strives to provide reliable, fresh, and integrated technology to support teaching, learning, research, and service within a rapidly growing environment. Source: http://its.nwacc.edu/

6. [CONT.] INFORMATION TECHNOLOGY STRATEGIC PLAN Goals/Critical Success Factors (Examples) Access and Technology: Create a technology-enriched environment for learning. - Examples - This goal aligns with the following 2010-2015 Strategic Planning Initiative(s): Become a premiere educational provider, Facilitate success of under-prepared & under-served learners, Build a sustainable institutional infrastructure. Integrated IT Environment: Deliver information and services in an integrated environment that fosters an open, collaborative, and unifying culture and provides omnipresent access to needed information. Examples - This goal aligns with the following 2010-2015 Strategic Planning Initiative(s): Promote a climate which values and supports all employees, Build a sustainable institutional infrastructure, Champion an organizational culture of continuous process improvement.

7. [CONT.] INFORMATION TECHNOLOGY STRATEGIC PLAN Goals/Critical Success Factors – cont. Technology Infrastructure: Supply a reliable, state-of-the art information technology infrastructure. - Examples Become a premiere educational provider, Become an industry leader for innovative workforce training, Promote a climate which values and supports all employees, Build a sustainable institutional infrastructure. IT Management Strategy: Manage I.T. as a strategic resource. Examples - Diversify resource base to support progressive growth.

8. INFORMATION TECHNOLOGY GOVERNANCE

9. ORGANIZATION I.T. Support Networks & Infrastructure Database Administration Programming

10. IT SUPPORT Tech Support Team Faculty/Staff Help Desk Student Technology Help Desk 2011 510 NEW Student-Use PC’s Deployed 130 Used to Implement NEW Student Labs & Student Use Areas 1st Time NO Computer on Campus over 5 Years Old Deployed Windows 7

11. [CONT.] IT SUPPORT Supporting Mac Computers Two(2) Apple Certified Macintosh Technicians (ACMT) Student Technology Help Desk – Spring 2011 alone 6k email/telephone/walk-in support sessions with students! RESPONSIBILITIES Everything ‘support’ from the PC’s & phones on your desk to special event technical support to emergency phones in parking garage!

12. ORGANIZATION I.T. Support Networks & Infrastructure Database Administration Programming

13. NETWORKS & INFRASTRUCTURE 2010-2011 Doubled Internet connection speed – increase productivity and access on & off campus Wireless points added – improved WI-FI across campus Replace old network equipment with enterprise-grade Cisco systems Overhaul core network infrastructure – the ‘not pretty’ part Reducing energy consumption by taking advantage of some cloud computing and virtualization…

14. [CONT.] NETWORKS & INFRASTRUCTURE CLOUD COMPUTING “Cloud computing refers to the on-demand provision of computational resources (data, software) via a computer network, rather than from a local computer.” We’re there – but not too much. Examples: my.nwacc.edu, www.nwacc.edu, jobs.nwacc.edu, nwacc.blackboard.com. Debating moving NWACC email to Gmail. There was a time when every household, town, farm or village had its own water well. Today, shared public utilities give us access to clean water by simply turning on the tap; cloud computing works in a similar fashion. Just like water from the tap in your kitchen, cloud computing services can be turned on or off quickly as needed. Like at the water company, there is a team of dedicated professionals making sure the service provided is safe, secure and available on a 24/7 basis. When the tap isn't on, not only are you saving water, but you aren't paying for resources you don't currently need. Vivek Kundra , Federal CIO, United States Government

15. [CONT.] NETWORKS & INFRASTRUCTURE VIRTUALIZATION “Virtualization, in computing, is the creation of a virtual (rather than actual) version of something, such as a hardware platform, operating system, a storage device or network resources.” We’re there – 50%-ish. Examples: Exchange, web services (Faculty FTP, etc.), Active Directory, Blackboard Test, Public Safety (key card, reporting), Foundation/Raiser’s Edge, McAfee Antivirus, K:Drive, Test (Eaglenet, Ad Astra, Sharepoint, Banner), Argos, Eaglenet, TracDat, Xtender – and more!

16. Before & After: Core Switching Infrastructure

17. Before & After: Access Layer Devices

18. Before & After: Internet Bandwidth & Utilization

19. Before & After: Network Connectivity

20. Before & After: Phone System

21. Before & After: Miscellaneous

22. Before & After: “Nutshell”

23. Before & After: “Nutshell”

24. Redundancy • Multiple links or connections to provide failover in the event one link fails • Load Balancing • In computer networking, load balancing is a technique to distribute workload evenly • Gigabit • 1000 Megabits • Billion bits of data NETWORK SUMMARY Redundancy to Internet firewall Redundancy in data center – servers to network Redundancy for access layer to core layer Increased load balancing Core switch redundancy for campus fiber optic backbone 10 Gigabit connectivity (core switch) – WE CAN GROW 10 Gigabit footprint (access layer) – WE CAN GROW 1 Gigabit speeds to workstations and desktops – SPEED! POE switches – foundation for IP phones and cameras Managed networking, graphing, trending, event notifications and more

25. ORGANIZATION I.T. Support Networks & Infrastructure Database Administration Programming

26. DATABASE ADMINISTRATION Oracle Oracle Oracle Two(2) Database Administrators, manage ALL NWACC Banner-related data, keep systems current, patched, processes running, SECURE to Auditor standards.

27. ORGANIZATION I.T. Support Networks & Infrastructure Database Administration Programming

28. PROGRAMMING Banner Programmers (5) Web Programmer (1) Portal Programmer (1) Also includes Ad Astra, Xtender, State Reporting, Argos.

29. Banner customer since 1995. What we own: [CONT.] PROGRAMMING

30. Example Banner Project – Large-Scale: [CONT.] PROGRAMMING

31. [CONT.] PROGRAMMING

32. [CONT.] PROGRAMMING

33. INFORMATION TECHNOLOGY PROJECTS Technical projects are highly visible, complex, large margin for error (it’s expected)…but you can NOT fear them. Past Project: Portal In the beginning… Status What have we learned? Game plan near-perfection “Always do what you are afraid to do.” Ralph Waldo Emerson

34. INFORMATION TECHNOLOGY PROJECTS Technical projects are highly visible, complex, large margin for error (it’s expected)…but you can NOT fear them. Current Project: Public-Facing Website In the beginning… Status What have we learned? Structure, structure, structure. “How does a project get to be a year late? One day at a time.” Frederick P. Brooks, The Mythical Man-Month: Essays on Software Engineering

35. INFORMATION TECHNOLOGY PROJECTS Technical projects are highly visible, complex, large margin for error (it’s expected)…but you can NOT fear them. Future Project: Email to Gmail/Live.edu? In the beginning… Status What have we learned? “The greatest barrier to success is the fear of failure.”Sven Goran Eriksson

36. INFORMATION TECHNOLOGY PROJECTS OUR MANTRA = Information Technology is committed to the values of • Reliability/stability; • Professionalism, integrity, and respect; • Efficiency and effectiveness; • Innovation; • Excellence; and • Collaboration and teamwork.

37. COMING SOON (Jargon-ized) ARE-ON Continued Cloud Computing & Virtualization Desktop Virtualization Classroom Technologies Conference Presence: AATYC *New* Technical Track, NWACC hosting ABUG (Arkansas Banner User Group) Annual Conference, Presentations at AATYC, ABUG, STEMtech, EDUComm

38. HOW I.T.COMMUNICATES its.nwacc.edu Facebookhttp://www.facebook.com/?ref=home#!/pages/NorthWest-Arkansas-Community-College-Information-Technology-ITS/202322636447588 Twitter [confess – never used ] Email Feedback formshttps://api.nwacc.edu/ITSfeedback.php College Announcements

39. THANK YOU NWACC!!!