1 / 108

2019/12/21

导游英语 第二版 高等教育出版社出版. 2019/12/21. 1. Unit Five Checking in the Hotel. Travel in Anhui 入住酒店 — 安徽导游. 2019/12/21. 2. Part A Know-how for Tour Guides 导游实务 1. Checking in the Hotel 入住酒店 2. Room Standard 客房标准 3. Guiding Service after Check-in 入住酒店以后的导游服务

sandrews
Download Presentation

2019/12/21

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. 导游英语 第二版 高等教育出版社出版 2019/12/21 1

  2. Unit FiveChecking in the Hotel Travel in Anhui 入住酒店—安徽导游 2019/12/21 2

  3. Part A Know-how for Tour Guides导游实务 1. Checking in the Hotel入住酒店 2. Room Standard客房标准 3. Guiding Service after Check-in入住酒店以后的导游服务 Part B Listening Comprehension导游听力训练 Xidi西递 教学内容 2019/12/21 3

  4. 教学内容 Part C Situational Dialogue情景对话 Mount Huangshan黄山 Part D Methods of Introduction景点讲解方法 Method of Question-and-answer Introduction问答法

  5. 教学内容 Part E Introduction to Tourist Sites景点讲解 Mount Jiuhua九华山 Part F Tourism Culture旅游文化 Chinese Buddhism中国佛教 Part G Translation景点翻译 Tourist Sites in Anhui安徽旅游景点

  6. Part A: Know-how for Tour Guides 导游实务 • fulfill v.履行；实现 • facility n.设施；设备, • compromise v.妥协；折衷 • compensate v.补偿；偿还 • incur v.招致；招惹 • inadequate adj.不充分的, 不适当的 • stipulate v.规定, 保证 • disturb v.打乱, 打扰 New words

  7. Proper Nouns • Anhui Overseas Travel Service安徽海外旅行社 • Hefiei Shangri-la Hotel合肥香格里拉饭店 • hotel facilities饭店设施 • morning call 叫醒服务 • room standard房间标准 • double room套房 • single room标准间 • terms of compensation赔偿条件

  8. 1.Checking in the Hotel Miss Lin Juan, a guide from Anhui Overseas Travel Service meets the Brown’s at the airport. She picks them up and takes them to the Hefiei Shangri-la Hotel. Afterwards, she leaves with the driver and hurries back to take care of her mother in the hospital. 导游实务 2019/12/21 8

  9. 1. Listen carefully, and fill in the words or phrases you have heard. • (1) As a local guide, Miss Lin Juan should not leave the Brown’s in the hotel without___________________________; • (2) She should help the Brown’s ________________________check in the hotel; • (3) She should ask the bellman to _________________________their room; • (4) She should tell them about _____________________________in the hotel; fulfilling the basic requirements check in the hotel deliver the luggage to the facilities and service items

  10. (5) She should arrange__________________________; • (6) She must arrange__________________________; • (7) She may tell them about___________________________ just for the day of arrival and the next day; • (8) She may inform them of the first meeting place and ________________________if applicable. the first meal for them morning call for them the itinerary parking lot

  11. 2. Listen again and answer the following questions. 1. Do you think the guide should tell tourists about the hotel facilities after they check in? Yes, the guide should tell tourists about the facilities in the hotel so that they can use them properly. 导游实务 2019/12/21 11

  12. 2. Why does the guide need to tell tourists about the service items? • The guide should tell tourists about the service items, such as food and beverage, massage, fitting, sightseeing and so on so that they can consume these items and have a good time in the hotel.

  13. 2. Room Standard After they check in, the Brown’s find their room is below the contract standard. They are so angry that they just stay in the lobby and refuse to take key card. Miss Lin Juan hurries back to the hotel after she receives the call, but she is at a loss what to do. 导游实务 2019/12/21 13

  14. Column A Column B 1. negotiate with • 2. consult with • 3. lay out • 4. arrange another hotel • 5. receive the instructions from • the terms of claim • B. the terms of contract • C. hotel manager • D. double rooms • E. travel agency • F. when the negotiation falls • G. the Brown’s 1. Listen carefully, and match the information in column A with that in column B(There are two extra items in column B).

  15. Suggestions: (1) Miss. Lin Juan should negotiate with the hotel manager and demand that the rooms conform to the terms specified in the contract. (2) If the manager agrees that the double rooms replace the single rooms or pay the Brown’s some money as the settlement, she should consult with the Brown’s to see if they are willing to compromise. 导游实务 2019/12/21 15

  16. (3) If the manager refuses to compensate for the loss incurred by the room below the contract standard, she should lay out the terms of claim and discuss them with the Brown’s. (4) She should lodge a claim against the hotel; meanwhile she must arrange another hotel for the guests after she receives instructions from her travel agency. 2019/12/21 16

  17. 2. Listen again and answer the following questions. 1. Do you think tourists can check in the hotel which is below the contract standard? Why or why not? Generally speaking, tourists check in the hotel according to the standard specified in the contract concluded with the travel agency. They are entitled to the claim if the guide checks them in a hotel below the terms of the contract. 导游实务 2019/12/21 17

  18. 2. How does a guide handle the case if the tourist asks for a better room? • The guide should agree and arrange for a better room, but the tourists should pay the extra cost of the upgrading.

  19. Additional Tips for Tour Guides Guiding Service after Check-in 导游实务 2019/12/21 19

  20. A guide should offer the following services to tourists when he takes tourists to the hotel: He should inform the overseas tourists of the local time. He should check the facilities of the hotel and tell tourists how to use them. If tourists request better rooms because of the inadequate facilities the guide should ask the hotel staff to meet the requirements which are stipulated in the contract. If tourists ask for a suite instead of the single room the guide should not agree unless they pay for the price difference. 2019/12/21 20

  21. Exercise: Decide whether the statements are true or false If it is true, put “T” in the space provided and “F” if it is false. 1. ________ A guide should deliver the luggage to tourists’ room and check the facilities. 导游实务 2019/12/21 21

  22. 2. ________ Morning call is not necessary, for it may disturb tourists when they are sleeping. 2019/12/21 22

  23. 3. ________ A local guide could arrange better rooms without consulting with tourists and the national guide. 导游实务 2019/12/21 23

  24. 4. ________ A local guide must negotiate with the hotel for a settlement if the room standard is below the requirements specified in the contract. 2019/12/21 24

  25. 5. ________ Tourists can ask for a suite instead of the single room which is specified in the contract if they pay for the price difference. 2019/12/21 25

  26. Part B: Listening Comprehension 导游听力 Bao Gong’s Memorial Hall • imitate v.模仿；效法 • impartial adj.公平的, 不偏不倚的 • verdict n.裁决；判决 New words

  27. Proper Nouns • Bao Gong’s Memorial Temple 包公祠 • Bao Zheng包拯 • Baohe Park 包河公园 • Main Hall大殿 • Second Hall二殿 • Banbi Corridor 半壁廊 • Stele Pavilion 碑亭 • Lian Quan (Honest and Clean Well) 廉泉 • “Just Judge Bao” “包青天”

  28. Bao Gong's Memorial Hall

  29. 2019/12/21 29

  30. 2019/12/21 30

  31. The Banbi Corridor 2019/12/21 31

  32. The Main Hall In the Main Hall,a broze statue of Lord Bao,which is 3 meters in height and 2.5 tons in weight,is displayed. 2019/12/21 32

  33. 2019/12/21 33

  34. 2019/12/21 34

  35. The Stele Pavilion 2019/12/21 35

  36. Lian Quan Legend has it that those officials who have not been honest and clean not drink the water from the well. 2019/12/21 36

  37. Just Judge Bao包青天 2019/12/21 37

  38. 2019/12/21 38

  39. 2019/12/21 39

  40. After having a satisfactory settlement, the Brown’s enter their room. Mr. Brown watches the travelogue on TV about Bao Gong’s Memorial Hall while Miss Brown has a bath. 导游听力 1. Listen carefully, and fill in the blanks with the words or phrases you’ve just heard. 2019/12/21 40

  41. Bao Gong’s Memorial Hall 导游听力 Bao Gong’s Memorial Hall, as it name suggests, is a memorial hall to (1)________________ Bao Zheng, an upright official in the Northern Song Dynasty. The memorial hall is located in Baohe Park just (2)_________________ of the city center of Hefei, Anhui Province. It was first built in the period 1488 to 1505 of the Ming Dynasty, and was rebuilt in (3)_________________ and 1946 respectively. It is a typical ancient architectural (4)_________________ with style imitating that of the Song Dynasty. Covering an area of one hectare, it mainly consists of the Main Hall, the Second Hall, the west and east wing halls, the Banbi Corridor, and the (5)____________ Pavilion. In the Main Hall, a bronze statue of Lord Bao, which is three meters in height and (6)_________________ tons in weight, is displayed. commemorate southwest 1882 complex Stele 2.5

  42. By the side of the memorial hall, there is a pavilion with a (7)_______________ in it. The well is named Lian Quan (Honest and Clean Well). Legend has it that those officials who have not been honest and (8)______________ dare not drink the water from the well. Bao Zheng is known otherwise as Bao Gong (Lord Bao). He was famous as an upright and (9)________________ official, as well as a fearless, impartial (10)________________ who passed true verdicts in all the cases he tried.. The people called him “Just Judge Bao” in the Northern Song Dynasty. well clean capable judge

  43. 2. Listen again, and answer the following questions. 导游听力 • 1. Who is Bao Zheng? What do you think of him? Can you describe his personality? • Bao Zheng is known otherwise as Bao Gong (Lord Bao). He was famous as an upright and capable official, as well as a fearless, impartial judge who passed true verdicts in all the cases he tried. The people called him “Just Judge Bao” in the Northern Song Dynasty.

  44. 2. Where is the Bao Gong’s Memorial Hall located? When was it built? • It is located in Baohe Park just southwest of the city center of Hefei, Anhui Province. It was first built in the period 1488 to 1505 of the Ming Dynasty, and was rebuilt in 1882 and 1946 respectively.

  45. 3. Where was the bronze statue of Lord Bao replaced in the Memorial? What is the size of the statue? • It was replaced in the Main Hall, three meters in height and 2.5 tons in weight.

  46. 4. What is the name of the well in the Bao Gong’s Memorial Hall? Why did people give it such a name? • The well is named Lian Quan (Honest and Clean Well). Legend has it that those officials who have not been honest and clean dare not drink the water from the well.

  47. Part C: Situational Dialogue 情景对话 Mount Huangshan New words • telpher n.缆车, 索道 • refresh v.(使)精神振作；(使)精力恢复 • absurd adj.荒谬的, 可笑的 • breeze n.微风 • rainbow n.彩虹；幻觉 • grotesque adj.奇形怪状的

  48. Proper Nouns • Hongchun宏村 • Cloud Valley Telpher 云榖索道 • White Goose Ridge 白鹅岭 • North Sea Scenic Area 北海风景区 • Shixin Peak 始信峰 • Lion Peak 狮子峰 • Monkey Gazing at the Sea 猴子观海 • Flying Stone 飞来石 • Refreshing and Clear Terrace 清凉台

  49. White Goose Ridge 2019/12/21 49

  50. Rainbow 2019/12/21 50

More Related