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Access Eligibility Transportation Professional Advisory Committee (TPAC) September 2019

This document provides an overview of the eligibility process, including evaluations, renewals, and appeals, for access to transportation services in Los Angeles, CA. It highlights completed evaluations, renewal procedures, and the option to appeal eligibility decisions. It also showcases new features such as an online eligibility application, on-site ASL translation service, and improved communication with applicants through a pager system.

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Access Eligibility Transportation Professional Advisory Committee (TPAC) September 2019

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  1. Access Eligibility Transportation Professional Advisory Committee (TPAC) September 2019

  2. Eligibility Overview • Evaluations Completed • Renewals • Appeals • Eligible Customers • Highlights

  3. Evaluations Completed Interview Type

  4. New Applicant Evaluations Completed

  5. Disability Categories

  6. Access Services – Los Angeles, CA Determination Trends

  7. Renewals • Renewal applications are mailed out 60 days prior to eligibility expiring

  8. Appeals • All applicants can appeal their eligibility decision within 60 days of receiving their initial determination letter

  9. Eligible Riders

  10. Highlights • New On-line Eligibility Application • On-site Video American Sign Language (ASL) Translation Service • 21 Day Advisory Notice Handout • Implemented Pager System to Communicate with Applicants

  11. Highlights

  12. Thank you

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