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Central California SPCA Workshop on Animal Control Contract Services

Join us for a workshop on animal control and sheltering services in Central California. Learn about dog licensing, leash laws, rabies control, and more. Discover the services provided by the Central California SPCA and their efforts to manage the stray population.

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Central California SPCA Workshop on Animal Control Contract Services

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  1. Central California SPCAWorkshop on Animal Control Contract Services September 21, 2017

  2. Animal Control Contract Services List of All Services Animal Control Animal Sheltering Pound Service Veterinary Education

  3. Animal Control Contract Services Animal Control Dog Licensing Leash Law Rabies Control

  4. Animal Control Contract Services Animal Control Dog Licensing Enforcement • Ensure dogs are vaccinated for rabies, issue licenses & collect license fees for all dog adoptions and reclaims. • Canvas neighborhoods for compliance to license ordinance & issue warnings/citations when needed. • Staffing: • - 2 License Investigators • - 1 Licensing Assistant

  5. Animal Control Contract Services Animal Control Leash Law Enforcement Stray Population Dispatch Operation Animal Control Officers

  6. Animal Control Contract Services Animal Control Leash Law Enforcement Intake & Stray Population • 27,600 Animals Total - 14,000 Dogs (10,000 Strays) - 12,100 Cats (9,800 Strays) • 24,400 Live Animals Handled - Average of 67 every day

  7. Animal Control Contract Services Animal Control Leash Law Enforcement

  8. Animal Control Contract Services Animal Control Leash Law Enforcement City of Fresno Stray Intake per 1,000 Population by Zip Code

  9. Animal Control Contract Services Animal Control Leash Law Enforcement • Dispatch Operation • Incoming Calls to Dispatch (Mon-Fri, 8:00AM - 4:30PM): 39,556 • Incoming Calls to Answering Service (after hours): 14,092 • Total Incoming Calls: 53,648 or 147/day • Answered Calls: 41,577 • Calls Dispatched for Service to Animal Control Officers: 16,000 • Average Calls Answered/Dispatcher: 7/Hour or 56/Day • Average Wait Time: 5.56 Min. • Abandoned Calls: 12,081 • Staff: 2 Dispatchers + I Dispatch Supervisor • Total Calls Received by CCSPCA Facility-Wide: 300,000 or over 800/day

  10. Animal Control Contract Services Animal Control Leash Law Enforcement • Animal Control Officers • Staff: 13 ACOs + 1 ACO Manager • Perform the following services Monday – Friday, 8AM to 5PM • - leash law enforcement • - service calls and dead animals • Respond to emergencies only after hours, weekends, and holidays • Responded to 14,700 non-license enforcement calls • Drive nearly 240,000 miles annually

  11. Animal Control Contract Services Animal Control Leash Law Enforcement ACO Grid

  12. Animal Control Contract Services Animal Control Rabies Control • Investigate animal bite reports and rabies control cases in cooperation with the County Health Department. • Staff: 1 ACO • Dog bites in city are increasing: • - 480 in 2013 • - 579 in 2014 • - 612 in 2015 • - 853 in 2016

  13. Animal Control Contract Services Animal Sheltering Services Shelter Animal Care

  14. Animal Control Contract Services Animal Sheltering Services Shelter • Shelter is open 365 days/year • Reclaim, Surrender, and Adoption Hours: 10AM to 5PM (6PM on Wednesday) • Stray Intake Hours: 8AM to 5PM (6PM on Wednesday) • Staff: • 7 Customer Service Agents • 1 Intake Coordinator

  15. Animal Control Contract Services Animal Sheltering Services Animal Care • House 300 to 700 animals daily • Animals are fed twice daily and provided water as needed • Kennels are cleaned thoroughly every morning and as needed during the day • Staffing: • - 1 Veterinarian • - 2 Shelter Veterinary Assistants • - 18 Animal Care Assistants

  16. Animal Control Contract Services Pound Services Holding Periods Lost & Found Outcomes

  17. Animal Control Contract Services Pound Services Holding Periods • Hold time for animals with no identification is 4 days, excluding the first day of impoundment. • Hold time for animals with identification (microchip, license, or collar w/tags) is 10 days and commences upon the following: • - Call is made to owner on record • - If no answer, letter is mailed to owner’s address • Once the stray holding period ends, animals are subject to health and temperament assessments before being transferred to the CCSPCA Adoption Center.

  18. Animal Control Contract Services Pound Services Lost & Found • Our goal is to reunite pets with their owners as quickly as possible. • The following informational services are provided to the public: • - CCSPCA Website’s Lost Your Pet? page displays pictures of all impounded strays. • - Website page lists other shelters and places to search, as well as tips for finding lost pets. • - Binders and flyers of Lost & Found Pets are maintained in the Stray Department. Other places to search and tips for finding lost pets are also displayed.

  19. Animal Control Contract Services Pound Services Outcomes Reclaims Adoptions Rescue Euthanasia

  20. Animal Control Contract Services Pound Services Outcomes • Reclaims • Of 9,800 cats impounded - 118 were reclaimed • Of 10,000 dogs impounded - 1,123 were reclaimed

  21. Animal Control Contract Services Pound Services Outcomes • Adoptions • 4,398 Adoptions • 920 at offsite locations: • - River Park • - PetSmart • - Petco (Fresno & Madera) • Placed 1,187 Animals in Foster Care

  22. Animal Control Contract Services Pound Services Outcomes • Rescue • 2,854 animals transferred to rescue organizations • Network with over 80 rescue organizations • Staff: 1 Rescue Coordinator

  23. Animal Control Contract Services Pound Services Outcomes • Euthanasia • Dogs: Live Release Rate = 52% • Cats: Live Release Rate = 33% • Overall: Live Release Rate = 43% • No set or predetermined timeframe • Factors include health, age, behavior, temperament, adoptability, and space • Euthanasia is performed by Certified Technicians

  24. Animal Control Contract Services Veterinary Care • Depending upon the extent of injuries, strays are either treated by our shelter medical team or taken to an offsite emergency veterinary clinic for care. • We have a contract with Veterinary Emergency Services (VES) to perform veterinary care after hours, weekends, and holidays. • Daily veterinary care is overseen by the shelter veterinarian on staff. • Treatment is given by the veterinarian and/or shelter veterinary assistants.

  25. Animal Control Contract Services Education • 57 On-Site Tours • 109 Off-Site Presentations • 110 On-Site Presentations • Attended 198 Community Events • 2nd Annual Summer Camp • Staff: 1 Humane Educator

  26. Animal Control Contract Services Animal Control Statewide Survey • Comparisons to Other California Animal Control Operations • Annual Intake per 1,000 Population • Cost per Animal Intake • Percent of Average Wage Spent on Animal Control • ACO Pay Range • Annual Budget Per Staff Position

  27. Animal Control Contract Services Comparisons Other California Animal Control Operations Annual Intake per 1,000 Population

  28. Animal Control Contract Services Comparisons Other California Animal Control Operations Cost/Intake of 10 Largest Cities/Counties in California

  29. Animal Control Contract Services Comparisons Other California Animal Control Operations Cost/Intake for Other Cities/Counties in California

  30. Animal Control Contract Services Comparisons Other California Animal Control Operations Percent of Average Wage Spent on Animal Control

  31. Animal Control Contract Services Comparisons Other California Animal Control Operations Percent of Average Wage Spent on Animal Control

  32. Animal Control Contract Services Comparisons Other California Animal Control Operations

  33. Animal Control Contract Services Comparisons Other California Animal Control Operations Annual Budget per Staff Position

  34. Central California SPCAWorkshop on Animal Control Contract Services

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