Right Care

1. Right Care Participants will meet the some of the Right Care national workstream leads and also see practical local NHS examples of implementing the Right Care approach - by the people doing it. Participants will learn about Right Care and how commissioners can improve the value of healthcare through applying the principles of patient empowerment and “co-production”, understanding variation in activity, spend and outcome for the populations served, commissioning accountable integrated care – and why it leads to better value Healthcare: Attendees can collect their free copy of the NHS Atlas of Variation 2011.

2. Right Care • Mobilising the patient: how using shared decision making leads to more appropriate and sustainable care, a better patient experience and improved value, for both the patient and the commissioner • Understand variation: commissioners and providers need to identify unwarranted variation and benchmark against other populations in order to remove waste and shift spend to higher value interventions • Address whole populations: to maximise value, not just those patients who appear in clinic – and provide clinical leadership to develop the network which delivers the service to the population and to lead innovation • Understand spend and outcome: To deliver high value healthcare, commissioners need to manage the services they contract at programme budget levels – for example, how much is spent on diabetes and for what outcome for the population served? How much will the CCG spend on respiratory care and what outcomes are desired? • Devolve Pathway Design and Management: Commissioners should focus on outcomes - devolving performance management (clinical outcomes delivered within budget) and responsibility to develop integrated pathways to a provider in the programme budget pathway • Ensure clinical and financial accountability: In order to deliver integrated care providers need to work together and accept clinical and financial responsibility for entire programme budgets