How do we decide?. Good Function. Value for money. Product QUALITY is judged on. Durability. After-sales service. Reliability. Image. What is Quality?. Can be defined as “ ability to satisfy the expectations of consumers ” How do you measure customer satisfaction??
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Value for money
Product QUALITY is judged on...
Answer all the questions (10 mins)
A mechanism for ensuring than an output conforms to a predetermined specification.
ADVANTAGES OF PRODUCING QUALITY GOODS
IMPORTANCE OF THE WORKFORCE
Enhance the effectiveness of staff by achieving quality
Efficient quality control depends on efficient random sampling of manufactured items
“is a commitment by a business to maintain quality throughout the organisation.”
“meetings of groups of workers from different levels and sections of an organisation to seek improvements in quality”
Cost and time
Resentment among staff not involved
Potential mismatch of staff involved
The Wool Marketing Board
Benchmarking can be traced back to the 1980s in the USA: the Xerox Corporation sent a team to Japan to study why Canon could sell its photocopiers at a lower price than Xerox was managing to make it own copiers for.Benchmarking
How and why would a business seek to improve quality?