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front office management q1 what other ways could
Front Office Management

Q1.What other ways could have been used by the business owner to give this employee an extra chance?

Q2.Is the nose ring truly a problem? If so, why?

Q3.Could you legally deny employment to a person with a nose ring?

Q4.Before the development of more effective ICT-based tools, why was it difficult for hotels to schedule labor effectively?

q5 in a housekeeping department what elements
Q5.In a Housekeeping department, what elements have to be considered when looking at hourly productivity?

Q6.With what other hotel ICT could labor scheduling systems, such as Eproductive Scheduling, be integrated? Review some Internet hospitality web-sites such as and to help you formulate your answer, giving examples of some specific ICT products.

Q7.Identify and describe four short-term operational strategies Ken should implement immediately at the Rainbow Golf Resort.

q8 what human resources and training initiatives
Q8.What human resources and training initiatives should Ken implement at the Rainbow Golf Resort?

Q9.Which form of top-down communication would be most suitable for the Rainbow Golf Resort to achieve its objectives?

Q10.Examine the guest count projections and compare it to the normal Friday lunch employee and management schedule.

q11 examine the likely food preferences
Q11.Examine the likely food preferences of different customer groups that the operation would serve for lunch.

i) What types of foods offered by Buffet, Inc., would the typical lunch guest prefer? (Be specific.)

ii) What type of foods offered by Buffet, Inc., would the reservation guest prefer? (Be specific.)

iii) Are there any changes you would make to the food being offered and, if so, what and how would you do it? (Be specific.)

q14 propose some additional logical actions
Q14.Propose some additional (logical) actions the town could possibly take to increase the visitor demand for this property?

Q15.Given the inexact information in the case, what would be a reasonable assumption to make regarding room nights from the Fort’s expanded (year-round) operations and from International Paper’s business?

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