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Hancock Maintenance Services LTD. Client Benefits NO escalation fees for first 3 Years (Full contracts only) Average 2-10 % annual scheduled maintenance savings Free consultation and advise service from our highly qualified Engineers

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  • Client Benefits

  • NO escalation fees for first 3 Years (Full contracts only)

  • Average 2-10 % annual scheduled maintenance savings

  • Free consultation and advise service from our highly qualified

  • Engineers

  • Free tenant to engineer communication for minor works

  • Free Weekly , Bi-Weekly or Monthly maintenance update from

  • our bespoke IMRS (Inspection and Maintenance Recording

  • System)

  • Free client parts vs. labour site performance analysis

  • Free supply of 3 ‘like for like’ quotes comparison service

  • No quibble open book policy on all pricing and costings

  • Report submitted via post, fax or email

Hancock Maintenance Services LTD

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  • Our Philosophy

  • Here at HMS we attempt to understand our customers’ requirements and objectives ,adopting a partnering approach to everything we do, with maintenance solutions that will suit each individuals specific needs.

  • Hancock Maintenance offer the following services:

  • Resident Engineers

  • Mobile Engineers

  • Planned Preventative Maintenance

  • Reactive 24/7 Services

Hancock Maintenance Services LTD

Area Coverage

Greater London, Canary Wharf and M 11 Corridor .

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Our Resident Engineers

In certain circumstances where there is high dependency of the business on

task critical services, it may be pleasing to have a resident engineering team on site. By having people who are familiar with the services directly on hand all the time, the risk of systems down time is reduced and workflow stability improved.

Mobile Engineers

Our mobile engineering team provide a cost effective

way of maintaining a buildings’ mechanical and

electrical services to the highest standard.

All engineers are qualified to the highest industry standards and receive regular training in all aspects of their industry including health and safety policies.

Our Planned Preventative Maintenance

Whether your building is old or new, conventional in design or uses the latest hi-tech energy saving systems, it is vitally important that it is kept in good working order.

Poorly maintained services result in increased energy bills and expensive repairs when things go wrong. Regular planned preventative maintenance ensures that all plant items are in good condition and continue to operate as they should.

By planning your maintenance this n turn prolongs the life of the plant thus reducing expensive and unnecessary replacement.

Reactive 24/7 Services

In the unlikely event of an emergency situation it is vital for our clients to have confidence that their problem will be responded to quickly and effectively.

We appreciate the importance of delivering a responsive and communicative service to all clients. All calls are answered by skilled staff trained in

Providing the highest level of customer care and attention.

Service level agreements can be tailored to specific customer

Requirements with call response times of 4 hours if

required. In most instances HMS engineers are

on site within 1 or 2 hours from call out.

Hancock Maintenance Services LTD

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Facilities Management

At Hancock Maintenance Services we offer a complete range of services

with minimum input from our clients but that relay the necessary activities

for a company to function efficiently and economically. We are able to successfully achieve this by integrating the HMS team with the client so that day to day management may well be considered faultless.

HMS is committed to helping you in delivering cost effective Facilities Management with greater site efficiency by integrating with the client's personnel, adopting a flexible approach and operating an open book policy between the client and ourselves but by providing you the client, with an outstanding level of service.

Condition Based Maintenance

By working with our customers we strive to reduce the cost of ownership of plant and equipment. Using the latest technology we are better able to assess and schedule planned corrective works which in turn reduces the requirement for down time through the year.

Hancock Maintenance Services LTD

What our clients say about us...

“We will continue to use the services of HMS for the maintenance of our office

premises and are happy to recommend their services to other businesses

requiring building maintenance services”

Alandale Logistics

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  • What We Do

  • Our clients rely on Hancock Maintenance for the support of their building services infrastructure through regular maintenance activities and scheduled repairs.

  • We provide both reactive and planned preventative maintenance services across a range of market sectors including, finance, industrial, commercial, residential and retail.

  • We deliver the most cost saving maintenance solutions by integrating a range of specialist services to support all aspects of the built environment.

  • In House Capability

  • Critical Power

  • Safety Audit and Guidance

  • Energy Management

  • Sustainable Solutions

  • Heating Plant

  • Air Conditioning

  • HVAC

  • Air Movement Plant

  • Gas Testing

  • Lighting and Power Controls

  • Catering Equipment Repairs

  • Internal & External Fountains and water features

  • Spa and pool chemical level testing and maintenance

  • Fire Detection

  • Statutory Electrical Testing

  • Portable Appliance Testing PAT

  • Refrigeration Plant

  • Warranty Maintenance

  • Managed Services

  • Cleaning

  • Security

  • Ground Works

  • Front of House

Hancock Maintenance Services LTD

Service Excellence through Innovation &Diligence .

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Customer Help Desk

Contract customers benefit from a 24/7 customer

help desk manned by our highly trained staff

Located at our head office .

Immediate response to critical issues are dealt

with via our engineer response network teams.

Training & Development

As people are our most valuable Asset, and for us to provide the highest levels of Service to our customers we have adopted a quarterly development training plan for all our engineers.

This system ensures that all Training requirements are met with regard

health and safety, as well as latest legislative and best practice activities


Hancock Maintenance Services LTD is one of the UK’s leading providers

of Mechanical & Electrical maintenance support services.

Hancock Maintenance Services LTD

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8 Churchill Corner



CM24 8UA

T: 01279 814301

F: 01279 814301

W: www.hancockms.co.uk

E: info@hancockms.co.uk

Hancock Maintenance Services LTD

Registered in England No 6563032