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Revitalizing Customer Satisfaction Strategy for Sales Rebound

Discover why our sales dipped in the 3rd quarter and take proactive measures to regain customer satisfaction. Learn about a lost shipment incident and the successful recovery with new products. Recommendations include offering discounts, monthly customer meetings, and setting a vision for increased sales and improved satisfaction levels for the future.

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Revitalizing Customer Satisfaction Strategy for Sales Rebound

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Presentation Transcript

  1. Profit Decrease 3rd Quarter

  2. Our Situation • Sales are down for North Dakota • Customer Satisfaction is down How did this happen?

  3. How Did This Happen? • A large shipment was lost and customers had to find a replacement product • They are very satisfied with the new product and the service they are receiving

  4. Recommendations • Contact each customer • Offer them a discount for one year • Have monthly meetings with each customer to insure satisfaction

  5. Our Vision for the Future • Next year’s sales to exceed last year’s • Increased customer satisfaction • First quarter to return to last year’s level

  6. Our Future is:

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