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Get More Take Advantage of the Benefits of the Microsoft Partner Program

Get More Take Advantage of the Benefits of the Microsoft Partner Program. Darren Bibby – Partner Development Manager. The more you get into the Microsoft Partner Program, the more you get out of it. Today’s Agenda. Welcome MSPP Update MSPP Benefits Evals & Prizes.

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Get More Take Advantage of the Benefits of the Microsoft Partner Program

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  1. Get MoreTake Advantage of the Benefits of the Microsoft Partner Program Darren Bibby – Partner Development Manager The more you get into the Microsoft Partner Program, the more you get out of it.

  2. Today’s Agenda • Welcome • MSPP Update • MSPP Benefits • Evals & Prizes

  3. Microsoft Partner Program Update

  4. Microsoft Partner Program Focus Impact Value Competencies Partner Points Tailored Benefits “Where you focus” “How Microsoft helps” “How well you do” • Advanced Infrastructure • Business Intelligence • Information Worker Productivity • Integrated E-Business Solutions • ISV/Software Solutions • Learning Solutions • Licensing and Software Asset Management • Microsoft Business Solutions • Networking Infrastructure • OEM Hardware Solutions • Security Solutions • Skills • Customer Satisfaction • Influence • Sales • Certifications • Business Development • Communication • Marketing • Product Support • Relationship • Software • Training

  5. We’re listening… • Partner Feedback • Response Management • Simplifying the Program • New System Release in October

  6. I don’t fit in a Competency Assigning Contact Roles Associating MCPs Completing Competency References Duration of References and Competencies Confusion around earning Partner Points Enrollment + Re-Enrollment Difficulty Managing Benefits Multi-site Organizations Too Many Emails Navigation New Release will solve certain pain points…

  7. Update Your Profile! Decide on your desired level Registered Member NO Can you achieve it? • How to earn Points: • Microsoft Competency • MCP Certifications • Tested ISV Products • Business References • Customer Satisfaction Survey • And more… YES Develop a plan to earn points Execute your plan Partner Checklist – Do you have 50 / 120 Partner Points * Primary, Secondary or Administrative contacts have rights to update profile information

  8. Get the Most of MSPP Benefits

  9. MSPP Advertising Campaign • Promote the value of the program • Take advantage of the benefits • “The more you get into the Microsoft Partner Program, the more you get out of it.” • Get More! • microsoft.ca/mspp

  10. Pre-sales Technical Support • Unlimited telephone based assistance • Technical and business support • Available to Gold and Certified Partners • www.microsoft.ca/presalessupport Call 1-800-426-9400 (6:00 A.M. to 6:00 P.M. Pacific Time) French Support: 1-877-453-1317

  11. Technical Demonstration Toolkit • 66 Microsoft solutions and software demonstrations • Available to Gold and Certified Partners • Available in December Partner Monthly Box • www.microsoft.ca/techdemo

  12. Partner Channel Builder • Networking and resource-sharing community • All Microsoft Partners can search for solutions • Gold and Certified Partners can add solutions • www.microsoft.ca/channelbuilder “This helps me think about growing my channels and think differently.  It was great!”

  13. Response Management Through Partner • We are listening • Escalate Microsoft related issues directly to Microsoft • Second line support • Available to Gold and Certified Partners • www.microsoft.ca/rm

  14. Customer Satisfaction Index • Professional tool to measure customer satisfaction • Earn partner points! • Survey’s go out at the beginning of each quarter for Gold and Certified Partners • www.microsoft.ca/csat “We’ve wanted to do something like CSAT for five years, but for a company our size the cost was too high. Now Microsoft has made that investment for us. It’s unbelievable.”

  15. The Survey

  16. The Survey

  17. Survey Results Draft: For illustrative purposes only

  18. Microsoft Resource Directory • Search engine for customers • Software • Solutions / Services • Training on Microsoft technologies • All Partners can be listed in and search the directory • Must be opt-ed in to participate • Partner points increase your ranking • http://directory.microsoft.com

  19. Microsoft Resource Directory http://directory.microsoft.com

  20. Partner Logo Builder • Build customized logos • Gold or certified • Add up to 4 competencies • Multiple file types are available • PEG, EPS(RGB), EPS(CMYK), EPS(PMS), EPS(BK), or PNG formats • Available to Gold and Certified Partners • www.microsoft.ca/logobuilder

  21. Business Critical Phone Support • Technical phone support at no charge during critical LAN outages or "business down" situations • Available to all Partners • 24 hours a day, 7 days a week • 1-800-426-9400 • 1-877-453-1317 (French) • www.microsoft.ca/criticalsupport

  22. Worldwide Partner Conference • 3 day global event where Partners build alliances, gain and exchange knowledge • Hear from Microsoft executives on the future paths of Microsoft • Available to all Microsoft Partners • Held annually in July • www.microsoft.ca/wwpc

  23. Impact Awards • Recognizes excellence across Canadian resellers and solution providers • Gala in October 2005 • Submission Window to open in early Summer • http://www.microsoft.ca/awards

  24. Software License Benefits • Internal-use software • Gold certified partners generally receive 100 licenses per technology for internal-use (fewer for server products) • Certified partners generally receive ten licenses per technology for internal-use (fewer for server products) • MSDN • Training-use software • Demo-use software • Software purchase matching options

  25. Traditional Support Offerings • Each Certified Partner receives a 5-pack of support incidents upon enrollment • Gold Partners can use the services of a Technical Service Coordinator • Pre-Sales Technical Support • Business Critical Support available to all partners • http://www.microsoft.com/canada/partner/support

  26. Training and Readiness • Partner Training & Readiness Search Tool • Online Training Courses, Assessments, Hands-on Labs, and more! • http://www.microsoft.com/canada/partner/trainingevents/default.aspx • Partner Learning Center **Coming Soon** • Ensure you are associated with your organization on the Partner Portal!

  27. Resources and Next Steps

  28. Think Canadian. Resources • http://www.microsoft.ca/partner - Canadian site - click on Partner Program Links • http://www.microsoft.ca/partner/program - Partner Points, Competency Info (Reference questions, etc.), • http://www.microsoft.ca/mspp - Benefits site! • 1 800 765 7768 – Regional Service Centre • Your Partner Account Manager

  29. Key Actions • Gold and Certified Partners • Take advantage of the benefits! • www.microsoft.ca/mspp • Start working on a Competency • Associate Individuals to the Partner Organization • Registered Member Partners • Consider making the jump to Certified!

  30. Final Tally… • Pre-sales technical support • Technical Demonstration Toolkit • Customer Satisfaction Survey • Channel Builder • Partner Logo Builder • Microsoft Resource Directory • Worldwide Partner Conference • Microsoft Canada Impact Awards • Response Management • Training Resources • Software Resources • Support Resources • Partner Account Management $ $ $ $

  31. Evals and Prizes Thank you again for your time! cdnmspp@microsoft.com

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