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This paper explores the challenge of quality in higher education administrative professionals with a focus on student advising. It discusses the concept of student advising, presents preliminary data from surveys, and suggests the application of S.T.A.R. (Students, Teaching, Access, Resources) and communication competencies in developing effective student advising programs. The study also highlights the significance of advising at the University of the West Indies and identifies areas for future research and improvement.
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Dr. Godfrey Steel, UWIACHEA Conference July 2002 ‘The Challenge Of Quality for the Higher Education Administrative Professional.’ Student Advising A Communication Perspective from The University of the West Indies, St. Augustine Dr. Godfrey Steele, UWI
Dr. Godfrey Steel, UWIACHEA Conference July 2002 ‘The Challenge Of Quality for the Higher Education Administrative Professional.’ Introduction • S.T.A.R. • Students • Teaching • Access • Resources • How UWI & tertiary-level institutions could apply STAR to developing the student advising programme • Preliminary data obtained from a survey • Comparison of the local data with findings from another university • About me
Dr. Godfrey Steel, UWIACHEA Conference July 2002 ‘The Challenge Of Quality for the Higher Education Administrative Professional.’ Student Advising • What is student advising? • Student advising is a formal programme for providing student support in the context of tertiary education. “Academic advising is a planning process that helps students to approach their education in an organized and meaningful way.” • “Academic advising is a process of giving students guidance, support and encouragement” (USA Group Noel-Levitz, 1997:3)
Dr. Godfrey Steel, UWIACHEA Conference July 2002 ‘The Challenge Of Quality for the Higher Education Administrative Professional.’ UCSS Study • A study conducted at the University of Colorado at Silver Springs in 1993 found that communication competencies were ranked in order of importance (Morreale et al 1993). • Expression (items 1-5) • Apprehension/anxiety (item 6) • Oral/listening and interaction skills (items 7,8,9,10) • Appropriate use of language and appropriate use of nonverbal/body language (items 11, 12)
Dr. Godfrey Steel, UWIACHEA Conference July 2002 ‘The Challenge Of Quality for the Higher Education Administrative Professional.’ UWI Study • The preliminary findings for Mt. Hope students indicate that in response to the question, “What would you change most of all about student life at UWI, if you could do so?”, the top three replies were: • Recreation and leisure • Facilities • Mt. Hope-Main Campus communication
Dr. Godfrey Steel, UWIACHEA Conference July 2002 ‘The Challenge Of Quality for the Higher Education Administrative Professional.’ UWI Study (cont’d) • In response to the question, “What would make your experience at UWI a better one?”, he top three views were: • Facilities • Recreation and Leisure • Co-curricular activities
Dr. Godfrey Steel, UWIACHEA Conference July 2002 ‘The Challenge Of Quality for the Higher Education Administrative Professional.’ UWI Study (cont’d) • In response to the question, “Please list any pleasant experiences you had at UWI”, the most popular replies were: • Socialization • Recreation and Leisure • Teaching
Dr. Godfrey Steel, UWIACHEA Conference July 2002 ‘The Challenge Of Quality for the Higher Education Administrative Professional.’ Significance of Advising • Student Advising at UWI is desirable and relevant, but more research on its implementation and achievements is needed • Using S.T.A.R. can help to develop an Academic Advising Programme • Communication competencies are sees as useful in Academic Advising
Dr. Godfrey Steel, UWIACHEA Conference July 2002 ‘The Challenge Of Quality for the Higher Education Administrative Professional.’ Next Steps • Consider how S.T.A.R. can help you to develop an Academic Advising Programme • More data are needed from faculty to compare their views with students’ views.
