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RB&F model Resource Balancing and Forecasting

Improve exchange operations with a new service that uses daily load balancing principles to ensure efficient staffing, intake, and backlog management. Compare fulfilment backlog vs. KPI index and monitor GC and NER results for effective resource allocation.

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RB&F model Resource Balancing and Forecasting

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Presentation Transcript

  1. RB&F modelResource Balancing and Forecasting

  2. Gold, Silver Bronze exchanges

  3. New Service Metrix

  4. Gold, Silver Bronze exchanges: Staffing

  5. Load Balancing: principles • Balance Fore to Load • Plot the daily load • Plot the daily available force • Record the difference

  6. Daily Load Balancing

  7. Intake, capacity and backlog

  8. Assurance backlog vs KPI index

  9. Fulfilment backlog vs KPI index

  10. Comparison between GC and NER

  11. Netto result of daily Load Balancing

  12. Thank You!

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