Environment Complaints ,letter,call in person, hotline, e-mail & other institution . - PowerPoint PPT Presentation

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Environment Complaints ,letter,call in person, hotline, e-mail & other institution . PowerPoint Presentation
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Environment Complaints ,letter,call in person, hotline, e-mail & other institution .

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  1. Environment Complaints ,letter,call in person, hotline, e-mail & other institution. • Acknowledge receipt of complaints. Refer case to relevant EA requesting the latter : • To initiate relevant action • Provide feedback to complainant and to inform the Ministry within two weeks • Arrange for joint site visit with EA if required • Request complainant to liaise with relevant EA or LA Acknowledge receipt of complaint Address complaint Yes Solution found Within 2 weeks No Yes Ministry inform complainant & file closed Is MOLG the EA NO Legal Action initiated in case of non compliance ELO committee informed for guidance NO Solution found Yes ELO Committee informed Ministry inform Complainant & File closed Follow up is done LEGEND MOLG :Ministry of Local Government EA :Enforcing Agency LA :Local Authority ELO :Environment Liaison Officer