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Environment Complaints ,letter,call in person, hotline, e-mail & other institution . PowerPoint Presentation
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Environment Complaints ,letter,call in person, hotline, e-mail & other institution. Acknowledge receipt of complaints. Refer case to relevant EA requesting the latter : To initiate relevant action Provide feedback to complainant and to inform the Ministry within two weeks

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Environment Complaints ,letter,call in person, hotline, e-mail & other institution.

  • Acknowledge receipt of complaints. Refer case to relevant EA requesting the latter :
  • To initiate relevant action
  • Provide feedback to complainant and to inform the Ministry within two weeks
  • Arrange for joint site visit with EA if required
  • Request complainant to liaise with relevant EA or LA

Acknowledge

receipt of complaint

Address complaint

Yes

Solution found Within 2 weeks

No

Yes

Ministry inform

complainant

& file closed

Is MOLG

the EA

NO

Legal Action initiated in case of non compliance

ELO committee

informed

for guidance

NO

Solution found

Yes

ELO Committee informed

Ministry inform

Complainant &

File closed

Follow up is done

LEGEND

MOLG :Ministry of Local Government

EA :Enforcing Agency

LA :Local Authority

ELO :Environment Liaison Officer