100 likes | 243 Views
Join us for a dynamic Management Skills Workshop led by <<Trainer’s Name>>. Delve into the crucial elements of leadership, focusing on having a vision, inspiring others, and effectively managing resources. Learn how top performers, like elite athletes, leverage coaching to sharpen their skills and excel in competitive environments. We will cover how to set achievable, realistic, and timed objectives, and the importance of delegation in management. Engage in discussions and scenarios that enhance your understanding and application of these vital skills.
E N D
Management Skills (Day 1) Workshop <<Trainer’s Name>>
Leader - “Where are we going?” • Have a Vision of where they want to be and can communicate it • Are inspirational - people follow them willingly • Manager - “How do we get there? What do we need?” • Achieve their objectives by using the available resources effectively - including their people Management & Leadership?
What do the world’s top tennis players, golfers and athletes all have in common? Answer - They all have a coach - But why? • To build on their successes • To sharpen their skills • To plan tactics for forthcoming events • To stay on top in a very competitive world “Excellence is never an accident” A Question?
A wheel spins slowly to a stop. Beside it, two bodies slumped on the ground. A small crowd is gathering as uniformed figure crouches over to inspect the bodies. What has happened? Question Detective
Example 1: To improve telephone manner • Example 2: To answer telephone promptly • Example 3: To answer telephone promptly within 3 rings, each and every time. Features of Good Objectives
Achievable – What barriers in their mind to achieving it? “How do you feel about what we’ve just talked about?” • Realistic - How realistic is this objective? Is it the most urgent and important at this moment in time? What else is on their plate? • Timed- Do they know when you plan to review? Objectives
Involves entrusting another person with a task/project (responsibility) for which the delegator remains accountable Delegation
Example • Effect • Change Feedback - The HOW