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South Sudan Phone Survey: Experiences & Lessons

Explore the South Sudan Experimental Phone Survey from the perspectives of why, how, what worked, what didn’t, and lessons for the future. Learn about the methodology, key findings, and challenges faced during this innovative research project.

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South Sudan Phone Survey: Experiences & Lessons

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  1. The South Sudan Experimental Phone Survey: Experiences and Lessons Gabriel Demombynes April 20. 2011 Workshop on “More Frequent, More Timely & More Comparable Data for Better Results”

  2. Outline • Why? • How? • What Worked? • What Didn’t Work? • Lessons for the Future

  3. Why? • To see if it would work • The PA • A data generating platform

  4. How? Phase I • Phones delivered to 1000 households • Representative sample of 10 state capitals (urban only, in a rural country) • Delivery done by Southern Sudan Centre for Census, Statistics and Evaluation in Oct 2010

  5. Some key features of delivery • Pilot conducted in 2 towns in July 2010 • Agreement letter • Calendar • 2 types of phones: Nokia vs. solar • 2 levels of airtime credit: 5 vs. 10 SDG • WB supervision in half of locations • Airtime lottery • Backup phone number collected • Choice of language: Juba Arabic, Dinka, Nuer, English • Attempt to get age, gender diversity

  6. July 2010 Pilot

  7. July 2010 Pilot

  8. July 2010 Pilot

  9. November 2010 Phase 1

  10. November 2010 Phase 1

  11. November 2010 Phase 1

  12. November 2010 Phase 1

  13. November 2010 Phase 1

  14. November 2010 Phase 1

  15. Phase II: December 2010-March 2011 • Calls made monthly by Horizon Contact Center, Nairobi-based call center • Callers: South Sudanese living in Nairobi • “Core” questions from Afrobarometer • “Special” questions asked each month • 15-20 minute interview

  16. Figure 1: Views on the Referendum on the Independence of Southern Sudan

  17. Figure 3: Responses to “Looking back, how do you rate the following compared to twelve months ago: Your living conditions?“

  18. Figure 5: Responses to “Looking ahead, do you expect the following to be better or worse: Your living condition in twelve months time?”

  19. Figure 8: Responses to “In the last year, have you or anybody in your family gone without enough food?”

  20. Figure 10: Responses to “Over the past year, how often, if ever have you or anyone in your family been physically attacked?”

  21. Figure 11: Responses to “Over the past year, how often, if ever, have you or anyone in your family had something stolen from your house?”

  22. What Worked Well • Outsourcing major work with coordination by Bank consultant • Arrangement with South Sudan stats office • Contract with call center

  23. What Didn’t Work Well • Timing of Airtime Transfers • High-frequency coordination of payments with Juba and Khartoum offices

  24. Attrition Over Time Percentages of Households Completing The Interview Each Month

  25. Conclusions • Outsourcing components, with WB management, worked well • Lower attrition, lower cost in places with higher cell phone ownership, e.g. Kenya • More analysis on substance and attrition to come

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