Training for Profit with Oracle Solutions

1. Training for Profit with Oracle Solutions

2. Oracle iLearningDefining the “for profit” LMS “Internal” EmployeeTraining Create inventory of classes Manage class offerings Manage training logistics Manage resources Enroll & alert student Train student Pass competency/results to HR “External” CustomerTraining Price & market inventory Accept payment for course Recognize revenue Manage certifications Manage customer database Upsell at earliest opportunity Provide “Amazon” workflow

3. Oracle iLearningWhy for profit organizations consider LMS technology • Your customers demand “self service” capabilities • Manual processes & interfaces become unbearable • Current system doesn’t scale • The cost of maintaining those systems are high • Access to information is low (reporting) • They need more modern functionality • You need to know what you are making, how much its costing you and what the opportunities are from training delivery services

4. Learning Management Overview“Supply” Configure Analyze Design Track “Standard Training” Model Assemble Deliver Schedule Enroll

5. Learning Management Overview“Demand” Forecast & Upsell to next course Determine Demand “For Profit” Training Recognize Revenue Develop & Schedule Take Orders Price Offering Sell course Market course

6. <Insert Picture Here> Oracle Solutions

7. Oracle iLearningPositioning • Oracle iLearning (OiL)Full featured LMS; stand-alone program with integration to eBS • For organizations with an eBS installation who need to train their workforce and extended enterprise • For organizations using JDE (ELM can also be used) • For organizations doing for-profit training • For organizations without Oracle, JDE, or Peoplesoft HCM • Oracle Learning Management (OLM)Full featured LMS; a module in eBS • For organizations using eBS whose primary focus is internal workforce development

8. Oracle’s LMS (OiL and LMS) Business Analytics (OBIA) Customers Partner Learners Employee Learners Collaboration (Webcenter) EBS HCM ERP/ Standalone OLM OiL Standards (SCORM, CFR) Content Creation UPK Content Management (Stellant)

9. Oracle iLearningFunctional Overview HR system/ LDAP Organizations & users 1. MANAGING USERS 3. PUBLISHING OFFERINGS IMS / XML 5. ANALYZING Enrollment conditions 4. PLAYING OFFERINGS Statistics Forum Forum Schedule Schedule Synchronous, asynchronous web content 2. MANAGING CONTENT Chat sessions Chat sessions Announcements Announcements SCORM QTI IMS Training content Training content HTML / TXT Resources Resources Reports http://

10. Oracle iLearningDelivery modes • In-house or Outsourced installation – Perpetual licenseOracle On-Demand • SaaS by OracleTrue SaaS: Multi tenant; All customers on same version; Rapid configuration; Subscription pricing • SaaS through Oracle BPO PartnersSeertech Solutions: North America, Europe and ANZ (Oracle iLearning is part of Apps. Unlimited)

11. Oracle iLearningSelect Customers Ingersoll Rand 600+

12. <Insert Picture Here> Seertech Solutions: iLearning PLUS

13. Relationship Fundamentals • Oracle Certified Partner – Tier 1 BPO Member • Seertech only sells, develops, supports iLearning • Seertech is Oracle’s Premier GLOBAL iLearning Partner • We are Oracle’s ‘Go To’ experts for iLearning • Previous Oracle iLearning Product Manager is on Seertech staff • Over $2M invested in product development by Seertech alone • Joint iLearning product development with Oracle • Only GLOBAL partner to have unique iLearning licensing models • 90% of Oracle CAB customers are Seertech customers • Strong relationships with global Oracle sales / support functions 13

14. About Seertech Solutions FACTS FOCUS EXPERTISE • Founded 2003 • Global footprint – offices in North America, UK, Australia • World’s largest iLearning specialist organization • Supporting Oracle’s 600+ iLearning customers • Oracle iLearning specialists – sales, implementation, hosting, integration, development, support • Proprietary IP - iLearning PLUS • Learning analytics via OBIEE • Over 300+ successful implementations • 70+ Seertech hosted accounts, 600+ Oracle Customers. 4M+ users – 1,000 users • Oracle’s premier BPO learning management partner 14

15. iLearning PLUS & For Profit Learning… • iLearning PLUS is designed to enhance your for profit learning business. • iLearning PLUS supports complex eCommerce, Content Creation, Class Management and Content Deployment requirements • iLearning PLUS is easy to use, more flexible than any other LMS product on the market, and contains powerful capabilities to grow with your business needs • iLearning PLUS provides powerful reporting capabilities to help you manage your for profit learning business • iLearning PLUS integrates with membership management, financial management, prospect management, HR and many other systems • iLearning PLUS powers some of the largest and most successful For Profit Learning businesses in the world today… 15

16. iLearning PLUS - For Profit Learning Customers… 16

17. What the industry says about Seertech… • “...I believe you are doing far more than other companies in providing LMS access and capabilities tailored to customer needs. I am very impressed.” • - Claire Schooley, Forrester, 2009 • “...Seertech Solutions...deliver a learning for profit product with broad market appeal and leadership features.” • - Gartner Inc, 2010 • “...I was impressed by your product capabilities, ecommerce functionality and tailored user interfaces.” • - Al Johnston, Bersin & Associates, 2011 17

18. iLearning PLUS Overview… WEB CONFERENCING / VIRTUAL CLASSROOMS iLearning PLUS Configurable Interface Tools eCommerce Portal Enterprise Portal Extended Enterprise Portal eCOMMERCE PAYMENT GATEWAYS LCMS & Assessment / Survey Tools Reports / Workflow Management Tools THIRD PARTY TALENT / PERF MGMT / SUCCESSION MGMT Oracle 11g Database Content Servers ^ DATA WAREHOUSE * Performance Records HR MS * User Records THIRD PARTY SYSTEMS / SSO * Data input / output CONTENTAUTHORINGTOOLS Client Org > 18

19. Key iLearning PLUS Features… • Configurable LMS layout, workflows, notifications, approval processes • User ‘Dashboards’ – view key training information at a glance (Learner, Manager, Instructor, Admin) • Robust eCommerce Support with external catalog access and shopping cart • Federated Web Search – Blogs, YouTube, RSS Feeds • Embedded and linked collaborative tools – Forum, Chat, Wiki • Request new training sessions and new courses • Reports / notification scheduler • Over 1,000 reports (& growing), including graphical reporting • Integration with Webex, LiveMeeting, Oracle OBIEE, Oracle EBS, JDE, Peoplesoft • Full SSO Support • Integration with HR, Finance, Payment Gateway, Tax Service, CRM and data warehouse tools • 21CFR Part 11 Support • Support for deployment through mobile portals and applications 19

20. Tailored iLearning Plus Interfaces… Any page in the LMS can be edited in terms of configuration using the ‘Edit’ link (visible only to suitably permissioned admins). Selecting this link enables a view of all templates, reports, attributes, role access rights, menu items, messages, navigation items and lists that relate to the page, whether they are based on standard or are custom, and what impacts there are for any edits. At the top of the page, you can see a % of the page that is configured from standard… 20

21. iLearning PLUS Core Admin iLearning PLUS provides comprehensive and intuitive role based administration capabilities via a simple dashboard that gives you full access to configure and control the LMS to meet your business needs. This includes role management, system configuration (including UI management), system integration, system security, audit views / management, as well as comprehensive role based system functional capabilities… 21

22. iLearning PLUS eCommerce Example transaction summary view… Create manual transactions… Integrate with various third party systems… Comprehensive eCommerce reporting… Example shopping cart… 22

23. iLearning PLUS OBIEE Integration • iLearning PLUS provides a real time / ad-hoc reporting tool that uses a data warehouse to enable the creation of ad-hoc reports, historical reports and data dashboards that can be customized by the end user. The learning analytics tool pulls data from the data warehouse schema based on the ‘drag and drop’ selection of data elements that enables the dynamic creation of reports by end users with minimal training and no technical skill. • iLearning PLUS Learning Analytics Product Features: • Dashboards can be built for particular job roles – you can build and save your own dashboards from your own report catalogs • Dashboards can be interactive e.g. drop down list, prompts • Dashboards can be embedded in iLearning PLUS for specific roles • Can add narrative e.g. ‘enrolments down 20% on last month’ • Can be exported in multiple formats, or saved and re-used • Benefits of iLearning PLUS Learning Analytics include: • Self service creation of complex ad-hoc reports in real-time • Faster report creation / rendering • Requires minimal training and no specific technical skills to operate • Quickly create graphical drill-down reports and dashboards to improve reporting usage Drill down graphical dashboards… Ad-Hoc reporting via drag and drop interface… 23

24. iLearning PLUS CPE Support • The Continuing Professional Education (CPE) module of iLearning PLUS is designed to meet the CPE tracking, management and reporting requirements of many industry types and regulatory bodies. • The CPE Module allows tracking, allocation of points/learning hours and reporting for mandated continuous learning. This may or may not be competency based or aligned, and includes support for: • Tracking of Multiple accreditation providers and points / hours allocations / awards • Recording of any learning type, including external learning, formal and informal learning • Multiple approval options for CPE hours/points awarding • Ability to store evidence • Comprehensive tracking and reporting options, including configurable reporting years • Ability to link to external accreditation provider systems / databases for seamless training access or validation of accreditation • Integration with CPE service providers such as Kaplan Education • Inclusion of multiple CPE providers logos, hours/points awarded on completion certificates • Much, much more… Record and track CPE through one simple interface… Add CPE Activities of any type, including support for admin validation Seamlessly link to related learning activity providers or learning repositories View a list of CPE activities recorded and check approval status View summary of competency based learning and hours / points awarded 24

25. iLearning PLUS Mobile Support • iLearning PLUS has been designed to support access from any device, anywhere. This includes access via: • Dedicated mobile portal (with device type detection) • Tablet / smart phone via standard browser on the mobile device • Dedicated application – eg: iPhone/iPad app (see below) • iLearning PLUS uses SSO for login via application or mobile portal to ensure that access is synchronized with the core LMS portal and that all performance data is aggregated to the same account. 25

26. Military Health System… • MHS Learn • Provides education services to over 4 million service personnel, their families and contractors • Provides all types of education via multiple portals – paid and tuition free • Helped MHS reduce their training admin spend by over $40M in 2010, while providing over $300M in training revenue • Fully integrated within DISA environment • Seertech chosen because only organisation with product and experience to deliver a tailored user experience globally for internal & extended enterprise at a competitive cost 26

27. US Army Corps of Engineers… • USACE Learning Network • Provides education services to over 40,000 USACE personnel plus civilian contractors • Provides all types of education – paid and tuition free • Helped USACE increase their revenues by $5.6M in 2011 to-date while reducing their training admin spend • Fully integrated with ATMP, CEFMS and Pay.Gov systems • Seertech chosen because only organisation with product and experience to deliver an integrated, tailored user experience globally for internal & extended enterprise at a competitive cost 27

28. Ingersoll Rand… • Ingersoll Rand University • LMS for training 60,000 employees plus 250,000+ dealers, customers and partners across multiple branded portals – TKU shown. • Provides all types of education via multiple portals – paid and tuition free • Helped increase training revenues by over $1M while rationalizing over 10 disparate management systems. • Fully integrated with PeopleSoft, MS Outlook, MS SharePoint, OBIEE, various CMS, CRM platforms, as well as Oracle Financials and Order Management • Seertech chosen because only organisation with product and experience to deliver an integrated, tailored user experience globally for internal & extended enterprise at a competitive cost 28

29. Nuance… • Nuance University • LMS for training Nuance’s millions of customers, partners and associates globally. • Provides all types of education – paid and tuition free • Helping to increase training revenues while rationalizing many disparate training management systems and processes. • Fully integrated with Digital River, MS Outlook, MS SharePoint as well as Oracle Financials, Oracle Inventory Management and Order Management • Seertech chosen because only organisation with product and experience to deliver an integrated, tailored user experience globally for extended enterprise customers and partners at a competitive cost 29

30. Cochlear… • Cochlear Academy • LMS for up-skilling internal staff, plus clinics, audiologists, hospitals, advocates, candidates • Learning paths and development plans for all users. Paid and Tuition Free training provided to candidates, doctors, audiologists and nursing staff external to Cochlear. • Helped Cochlear increase sales through educating the supply and value chain – estimated at over +$10M • Seertech chosen because only organisation with product and experience to deliver a tailored user experience globally for internal & extended enterprise at a competitive cost 30

31. IBM… • IBM Orchid • LMS for on-boarding and up-skilling internal Global Business Solutions Personnel working on external projects • Learning paths and development plans for all users. Paid training delivered via Oracle University • Helped IBM reduce employee churn rates and management cost, as well as assisted in overall project efficiency rate increases. • Won prestigious IBM ‘Business Innovation’ award in 2010 • Seertech chosen because only organisation with product and experience to deliver a tailored user experience globally for internal & extended enterprise at a competitive cost 31

32. Virgin Blue Airlines… • Virgin Blue Airlines • LMS for Certification of all 6000 flight crew • All certification information readily available to crew / schedulers • Saved over $300,000 in reduced learning admin costs in first 3 months • Cabin crew certified 3 weeks earlier – generating additional revenues faster from competent crew. • Seertech chosen because of experience in creating a user centric learning environment 32

33. Hudson Global Resources… • Hudson • LMS for Certification and development planning for all 10000+ staff and contractors • Development plans, progression planning available to all • Saved over $200,000 in reduced learning admin costs in first 3 months • Helped win business through provision of a differentiator through learning • Seertech chosen because only organisation with product and experience to deliver a tailored user experience for internal & extended enterprise at a competitive cost 33

34. iLearning PLUS – the ‘Value Added’ solution… Compliance Training Product / Process Training System Rollout Training Onboarding / Induction Training Continuing Education Talent / Performance Mgmt Support Customer / Partner Training Role / Career Development 34