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Communications

This guide explores the crucial role of listening in communication and leadership. Discover how effective listening connects us with others, aids in problem-solving, and enhances decision-making. Learn about the two key types of listening: active and empathetic. Gain strategies to overcome communication barriers and enhance your instruction skills. This resource outlines the four levels of learning, emphasizing the importance of sincerity, clarity, and good presentation skills. Transform your communication approach and lead more effectively by mastering the art of listening.

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Communications

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  1. Communications

  2. Learning Objectives • Understand how listening is an important part of communication • Relate the game to principles of communication • Develop strategies to overcome barriers • Practice skills of effective instruction

  3. Listening Is • An essential part of communication • Not taught in school • A skill that can be learned

  4. Why is Listening a Key Skill of Leadership? • It connects us with others. • It helps us make decisions and solve problems.

  5. Two Parts of Effective Listening • Active listening • Empathetic listening

  6. Active Listening Active listening reflects what a person is saying to confirm comprehension. It requires: • Rephrasing and checking • Nonjudgmental attitude

  7. Empathetic Listening Empathetic listening is a sincere attempt on the part of the listener to understand in depth what a speaker is saying. It requires: • Putting the listener in the speaker’s place • Seeing things from the speaker’s viewpoint • Understanding how the speaker feels

  8. Examples of Communication Baden Powell’s gravestone Trail Symbol: “I have gone home” Wood Badge beads BSA uniform, patches What messages do they convey? Are they effective?

  9. What are the Barriers to Effective Communication?

  10. Ways to Assure Good Communication • Common ground • Sincerity • Authority • Clarity • Good presentation skills • Receptiveness • Environment

  11. Four Levels of Learning • Level 1 - You Read it • Level 2 - It is Taught to you • Level 3 - You Experience it • Level 4 - You Teach it to someone else

  12. Summary • A tool of leadership. • Essential to effective teams. • Happens in the “common ground.” • Should be clear and concise. • Is written, verbal, and nonverbal.

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