Achieving Outstanding Registered Managers Network 11-04-19

1. Achieving OutstandingRegistered Managers Network11-04-19 Selena Docherty Locality Manager North West London

2. What we know CQC findings • 79% of services rated as good • Caring rated best – 91% good and 4% outstanding • Well-led poorest – 21% requires improvement and 2% inadequate • 605 services rated as outstanding • High-performing services have strong leaders • High-quality services are person-centred • Most poor care relates to governance, safety, staffing and person-centred care

3. CQC’s view of quality Leadership Good leadership that generates a positive and inclusive culture leads to genuinely person-centred care Person-centred care Culture Building a community Working with partners

4. Aiming for outstanding Evidence folder: Top tips from an outstanding provider Create an evidence or impact folder Include good news stories Create a picture and words of a journey including background, changes, impact and outcomes Photos Testimonials including the individual’s experience Keep it as a live document Use scrapbooks or other ways to capture the person’s achievements/journey. Photos/tickets/programs Make it easy for inspector to find and understand information

5. Resources We’ve launched a new online guide to help adult social care employers to identify, plan and implement improvements across their service. The ‘Guide to improvement’ draws on good and outstanding practice to help your service not only meet CQC expectations, but exceed them. It includes checklists and examples to help you identify what your service needs to improve, and to develop an action plan to implement the required changes. Download your copy of the guide here. Download our new “Guide to Improvement”

6. Resources Good and Outstanding resources Guide Workbook Films

7. Resources A free online tool to help CQC regulated providers pre and post inspection A quick way to find out about all the Skills for Care and SCIE products and services relating to CQC inspectors key lines of enquiry Over 15,000 visits to the site Care Improvement Works www.careimprovementworks.org.uk

8. Resources NICE quality improvement resource for adult social care www.nice.org.uk/about/nice-communities/social-care/quality-improvement-resource It can help you to: find quality statements look at recommendations start conversations to agree ways to improve quality of care in your area agree ways to measure quality improvements.

9. Resources The toolkit explains what workplace culture is and how you can develop a positive one in your organisation. With updated guidance and activities, the sections cover: A sense of identity Shared values and assumptions Norms and expectations Lines of communication Complex subcultures Continuous changes and development culture toolkit

10. Resources Safe staffing guide: includes advice to help you maintain safe staffing levels and explains what the CQC will inspect around safe staffing. Safe and fair recruitment guide: includes information about your legal rights and responsibilities when carrying out DBS checks and advice to safely and fairly assess criminal records. both guides are free to download on the Skills for Care website

11. Resources We have updated this website with a number of case studies from earlier Workforce Development Innovation Fund projects. Suffolk Brokerage - wellbeing project for social care managers Partners in Care - The Leadership Approach - an exploration of what it means to be ‘well led’ Inclusion Barnet – a management handbook for Deaf and Disabled people’s organisations, peer led organisations and user led organisations  Independent Lives - Mindfulness in social care  Learn from Others

12. Quality is dynamic • Share and seek out good practice • Keep linked in • Stay connected

13. Skills For Care Update Selena Docherty Locality Manager North West London

14. Resilience Free online resources to help you build resilience thisStress Awareness Month Building resilience can help adult social care staff to cope better under pressure and manage stress in the workplace. This helps you to maintain a happy and healthy workforce, who deliver high quality care and support, and can help you to improve staff retention. Our free online resources can support staff to develop their own resilience, and also help managers to build the resilience of their team. Visit our website to download them, or email us to request a printed copy.

15. Reminder- Webinar for registered manager members 20 minute webinar on the subject of making connections exclusively for registered manager members of Skills for Care other webinars in this series cover resilience, supervision and values based recruitment. webinar on CQC standards and inspection coming soon

16. Adult social care national recruitment campaign The latest update from the Department of Health and Social Care on the campaign is now available. You can continue to advertise your jobs on the website Case studies will still be added to the campaign Facebook page The campaign resources and toolkit are available in the resources section of the website The campaign impact will be evaluated mid April with results available in May

17. New e-learning modules for leaders and managers Skills for Care has launched four new online learning modules to help frontline leaders and managers develop their knowledge and skills Topics covered: Governance & Regulatory Processes; Communication; Relationships & Partnerships; Professional Development Cost is £15 per module Find out more and sign-up at: www.skillsforcare.org.uk/mis

18. Stay connected… For further information and updates or further support access the Skills for Care website at: www.skillsforcare.org.uk @skillsforcare Selena.docherty@skillsforcare.org.uk 07825933674 Donna.bunce@skillsforcare.org.uk 07825318616