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When you decide to expand your business, you need to utilize all your resources in a way that your potential customers do not have to wait to get their questions answered. To make this happen, you will have to opt for a right mode of communication that would suit your business and your unique needs.\n

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how to choose between a pbx and hosted pbx system

How to Choose between a PBX and

Hosted PBX System

W

hen you decide to expand your business, you need to utilize all your

resources in a way that your potential customers do not have to wait to

get their questions answered. To make this happen, you will have to

opt for a right mode of communication that would suit your business and your

unique needs. Many people opt for VoIP phones, but some have security concerns

and look for other options. The other suitable choice is to opt for a hosted PBX

system. The problem is that there are different types of PBX systems, all with a set

of pros and cons. You need to educate yourself about different options to

determine the most suitable option for your business.

In most cases, a standard PBX (Private Branch Exchange) system works just fine.

It is basically a simple piece of software that diverts several calls to different

departments in your company. It also helps connect internal calls in a seamless

way. When you have a PBX system installed, every call that comes to your office

will first go to the automated attendant. The software will then direct those calls to

their respective departments to ensure that caller can receive quality assistance in a

timely manner.

Similarly, the PBX will also manage all outgoing calls in a simple and hassle-free

way. The most important thing to understand is that your traditional PBX system

will utilize your regular landline to make and receive calls. It means that the

biggest benefit of using this option is that you do not have to make a big upfront

investment, as no special equipment is needed to get started. Do keep in mind that

this type of system will work for you only if you already have the IT department

and resources to manage it for you.

In case you do not have the right expertise to manage your PBX system, you will

be much better off putting your money on a hosted PBX system. It has actually

become the most popular mode of communication for businesses because a VoIP

provider will take care of everything, enabling you to use your resources to take

care of your core business activities. You will have to pay a monthly fee, which

usually depends on the features you need

usually depends on the features you need the package you select. It is usually a

more suitable choice because you do not need to hire a specialist to manage the

system in your company.

The fact of the matter is that if your business requires multiple extension lines to

provide maximum satisfaction to your customers, it is important to look for the

best mode of communication. A hosted PBX is one outstanding option to consider

because you will have someone else taking care of everything to provide you with

best calling experience. Nevertheless, it still makes sense to consider the level of

expertise you have to determine if a standard PBX system will work just fine for

you or not.

Source: https://deepandroid.org/hosted-pbx-system.html