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Projects to Programs to Transformation

Projects to Programs to Transformation. 11 Habits of Highly Successful Projects. Think Big, Start Small, Scale Fast. 3. Extend Success Across The Enterprise. 2. Establish A Program. 1. Succeed With An Initial Project. Business Outcomes.

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Projects to Programs to Transformation

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  1. Projects to Programs to Transformation 11 Habits of Highly Successful Projects

  2. Think Big, Start Small, Scale Fast 3 Extend Success Across The Enterprise 2 Establish A Program 1 Succeed With An Initial Project Business Outcomes A Transformational BPM Program enables you to manage your processes and support corporate initiatives such as improving product quality, reducing time-to-market, expanding to new markets, raising customer satisfaction, and increasing profit margins. A successful BPM program ties all business process projects to core business initiatives. A BPM Project should deliver targeted results that directly support the strategic goals of the business. Thus, a successful BPM Project requires close collaboration between business operations and technologists. Project Scope

  3. Habit #1Prove business value first • Don’t forget the focus should be on business value • Be willing to make trade-offs for the first release

  4. Iterative Implementation MethodologyA proven methodology for scaling from project to program to transformation Weeks 11 to 12 Week 13 Week 1 Weeks 2-3 Weeks 4 to 10 Go Live Mapping Definition Infrastructure Configuration Infrastructure Deployment Training/ Mentoring Development Test

  5. Habit #2Make it about Productivity AND Visibility • Metrics, KPI’s and SLA’s should be part of the DEFINE Phase • Don’t scope OUT metrics • Remember visibility is critical to IMPROVEMENT

  6. Habit #3Never “One and Done” • Iterative Approach….. Continuous Process Improvement • Phases 2,3 or Versions 2,3 will always happen • Trade-offs (but don’t trade-off the metrics!)

  7. BPM Accelerates Better Business Outcomes Range of traditional outcomes Traditional build programs Complex tooling IT-centric development Big-bang deployment Program initiation 6 Month 0 12 18 24 30 Month 36

  8. BPM Accelerates Better Business Outcomes $ $ $ $ $ Scalable BPM programs Model-driven tooling Integrated development Iterative deployment Targeted outcome Program initiation Plus: Faster cash returns 6 12 Month 0 18 24 30 Month 36

  9. Habit #4Don’t Skip Process Analysis • Requirements documents are not process analysis • Don’t over-do the initial requirements (Define) phase • Include Process Analysis skills on your team early

  10. Project Success Depends on UnderstandingProcess Analysis Illuminates the End-to-End Process What is the data needed at different points? What is the velocity that we need in this process? How quickly must the turnaround time be? Where are the issues with meeting this requirement? Process Analysis is designed to help you… Understand the main problem areas in the current process Analyze specific business processes Formulate a roadmap for recommended improvements

  11. Habit #5Take the Time to Deliver Value • A project longer than 90 days is not a failure • Self-sufficiency can extend project time-lines • Timelines can depend on the sophistication of the process

  12. Think Big, Start Small, Scale FastScaling a successful project into a program 3 Extend Success Across The Enterprise 2 Establish A Program 1 Succeed With An Initial Project Business Outcomes A Transformational BPM Program enables you to manage your processes and support corporate initiatives such as improving product quality, reducing time-to-market, expanding to new markets, raising customer satisfaction, and increasing profit margins. A BPM Project should deliver targeted results that directly support the strategic goals of the business. Thus, a successful BPM Project requires close collaboration between business operations and technologists. A successful BPM program ties all business process projects to core business initiatives. Project Scope

  13. Habit #6Build a complete team • Java (or .Net) developers aren’t all you need • Have the right mix of resources on the team • Identify good pools of talent for BPM developers

  14. Habit #7Make self-sufficiency a priority • Don’t allocate partial human beings • Make sure all of the right skills are represented • Don’t mix self-sufficiency with tight deadlines

  15. Think Big, Start Small, Scale Fast 3 Extend Success Across The Enterprise 2 Establish A Program 1 Succeed With An Initial Project Business Outcomes A Transformational BPM Program enables you to manage your processes and support corporate initiatives such as improving product quality, reducing time-to-market, expanding to new markets, raising customer satisfaction, and increasing profit margins. A BPM Project should deliver targeted results that directly support the strategic goals of the business. Thus, a successful BPM Project requires close collaboration between business operations and technologists. A successful BPM program ties all business process projects to core business initiatives. Project Scope

  16. Habit #8 Fund to value … not first release • BPM is about Continuous Process Improvement • BPM should be programmatic (programs spanning projects/LOBs) • Funding model should contemplate Projects and the Program

  17. Habit #9 Force collaboration • Consider carefully for the first project • Co-locate team members from business and IT • Leverage the Playbacks

  18. Make BPM Pervasive Across the Organization“Playbacks” Drive Engagement Process Developers Call Center Managers VP, Pharmacy Operations Confidential

  19. Habit #10 Establish the owners • Processes are business-owned • BPM is the discipline/program • BPMS is the enabling technology

  20. Habit #11 Market your work • Create regular internal communication about progress • Use videos, wikis, portals to “show off” new processes • BPMS or BRMS is the enabling technology

  21. 11 Habits That Drive Success

  22. Get started today • Visit www.blueworkslive.comfor a free 30-day trial • Contact IBM for a Business Process Discovery Workshop • Test drive BPM software at: IBMBPMDemos.com 24

  23. IBM or our Partners can help you get started! A complimentary workshop to help you evaluate your process improvement initiative (1-3 days) IBM Process Improvement Discovery Workshop • Conducted onsite with yourbusiness & IT stakeholders with IBM solution & domain experts • Define the business need and map to a baseline solution architecture and recommendedimplementation approach • Get a summary of key findings, recommendations & a report for stakeholder analysis enabling decision-making • Optional: Develop a project ROI • Evaluate theapplicability of BPMtechnology for the proposed project. • Evaluate thebest place to startfor the current project scope • Understand therealistic business impactsof the solution • Define a baselineBPM architectureearly in the project.

  24. Q2-3 Regional Impacts & ICTYs Event Dates as of 4/12/2012 Local Impact ComesTo You ALL GEOs (Multiple Cities) May – October *Type: Cross = Cross SWG Event, ICTY = Impact Comes to You Event, Regional = Regional Impact

  25. It’s worth the Journey • BPM is an exciting technology • Everybody will want it • You’ll be a hero Every cultural revolution has to start somewhere You’re just one project away from unleashing the value of BPM IBMBPMDemos.com

  26. Thank You … Q & A

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