Professional Appearance

9. Professional Appearance • Uniform • Clothing • Name Badge • Shoes • Nails • Hair • Jewelry • Makeup

19. Empathy • Identify with and understand another person’s feelings, situation, and motives.

20. Honesty • Truthfulness and integrity, others must be able to trust you at all times, must be willing to admit mistakes.

21. Dependability • Must accept the responsibility your position requires, must be prompt in reporting to work and maintain a good attendance record, perform assigned tasks on time and willingly.

22. Willingness to Learn • Must be willing to learn and adapt to changes.

23. Patience • Must be tolerant and understanding, learn to control temper (count to ten), learn to deal with frustration and overcome obstacles.

24. Acceptance of Criticism • Clients, employers, co-workers may criticize, some will be constructive and allow you to improve your work, be willing to accept criticism and learn from it. • How to accept criticism • Look at the person • Say “ok” • No arguing

25. Making a Request • Eye Contact • Pleasant voice tone • State request specifically • Say “Please” • Say “Thank you” after request is granted

26. Accepting “No” for an answer • Eye Contact • Say “ok” • No arguing, whining, or pouting • If you don’t understand why, ask calmly for a reason • If you disagree or have a complaint, bring it up later

27. Enjoy your work and display a positive attitude, helps you do your best and encourages others to do the same Enthusiasm is contagious but so is negatism Enthusiasm

28. Self-motivation • Ability to begin or to follow through with a task, determine things which need to be done and do them without constant direction.

29. Tact • Having the ability to say or do the kindest or most fitting thing in a difficult situation. • Tactfulness shows a consideration for the feelings of others

30. Competence • Means you are qualified and capable of performing a task, you follow instructions, use approved procedures, and strive for accuracy in all you do

31. Includes being willing to be held accountable for your actions Others can rely upon you and know that you will meet your obligations Responsibility

32. Discretion • You must always use good judgment in what you say and do. • Maintain confidentiality

33. Team Player • Most employees will become part of a team • It is essential that you become a team player and work well with others

34. Teamwork • Team work in the workplace is something to be expected in our organizations today • people are greater collectively than individually • all our decisions will be better when some degree of collaboration is applied

35. Teamwork in Health Care • Many professional working together • Teamwork improves communication and continuity of care. • In order to function properly all team members must understand the role of the other team members

36. Team organizational chart • Leader • Responsible for organizing and coordinating team activities • Encouraging others to share ideas and give opinions • Motivates all team members to work toward established goals • Assist with problems

37. Monitor the progress of the team • Provide reports and feedback to all team members on the effectiveness of the team • Allows others to assume the leadership role when circumstances indicate that another person can handle a particular situation more effectively

38. Professional Leadership • Leadership: • Skill or ability to encourage people to work together and do their best to achieve common goals • Leader: • An individual who leads or guides others, or who is in charge or in command of others

39. Leaders • Develop by their own efforts • Combine visions of excellence with the ability to inspire others • Promote positive changes that benefit their profession and the people they serve

40. Within a group • Every member who makes a contribution to an idea can be considered a leader • Leadership in the group may passes from person to person

41. Characteristics of a Leader • Respects the rights, dignity, opinions, and abilities of others • Understands the principles of democracy • Works with a group and guides the group towards a goal • Understands own strengths and weaknesses

42. Displays self-confidence and willingness to take a stand • Communicates effectively and verbalizes ideas clearly • Shows self-initiative, a willingness to work, and completes tasks • Shows optimism, is open-minded, and can compromise

43. Praises others and gives credit to others • Dedicated to meeting high standards

44. Types of Leaders • Democratic leader: • Encourages participation of all members • Listens to opinions of others and bases decisions on what is best for the group as a whole • Allows the group to take responsibility for the decision

45. Laisse-faire leader: • Informal type leader • Believes in non-interference in the affairs of others • Strives for minimal rules or regulations, and allow the individuals in group to function in an independent manner with little or no direction

46. Autocratic Leader: • “dictator” • Maintains total rule, makes all of the decisions, and has difficulty delegating or sharing duties • Seldom asks for opinions of others • Emphasizes discipline and expects others to follow directions at all times • Others follow out of fear of punishment or extreme loyalty

47. Developing good interpersonal relationships • Maintain a positive attitude and learn to laugh at yourself • Be friendly and cooperate with others • Assist others when you see that they need help • Listen carefully when another person is sharing ideas or beliefs

48. Respect the opinions of others even though you may not agree with them • Be open-minded and willing to compromise • Avoid criticizing other team members • Learn good communication skills so you can share ideas, concepts, and knowledge • Support and encourage other team members • Perform your duties to the best of your ability

49. Time Management • System of practical skills that allows an individual to use time in the most effective and productive way possible.

50. “If you don’t know where you are going, you will never get there”