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TOTAL DEFENSE FOR BUSINESS Cloud SECURITY - email security. Total Defense CLOUD MANAGED SECURITY PLATFORM. “THE WORLD’s first 100% cloud based, integrated web, email and endpoint security platform”. Total Defense email security. Overview:

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“THE WORLD’s first 100% cloud based, integrated web, email and endpoint security platform”


Total Defense email security


A cloud-based anti-spam and email threat protection service.

Total Defense rids your organization’s email of spam, providing

A clean emailconnection and secures against viruses, blended

threats, unwanted content and data leakage.

Key Features & Benefits:

  • Spam & Phishing Protection
  • Anti-Virus & Blended Threat Protection
  • Data in Motion DLP
  • Inbound & Outbound Policy Compliance
  • Security & Compliance Reporting
  • Directory Integration
features benefits
Features & Benefits
  • The Total Defense Email Security Service is a cloud-based anti-spam and email security solution. It rids your organization's incoming email of spam, providing a clean email connection and secures against viruses, blended threats, unwanted content and data leakageTheservice is simple, easy and effective to use and provides comprehensive reporting with easy to understand graphical summaries and drilldown detail.
  • The service provides both inbound and outbound real-time content analysis. It is simple, easy and effective to use and provides comprehensive reporting with easy to understand graphical summaries and drilldown detail.
  • Anti-Spam - the Total Defense Email Security Service provides complete anti-spam protection utilizing a layered technology strategy to maximize spam detection and minimize false positives. Our anti-spam technology includes IP reputation filtering, real-time message content analysis and dynamic content modelling to detect the latest spam. The key benefit of cloud-based anti-spam services is that we only deliver your legitimate business email to you and block spam before you receive it - providing substantial savings on bandwidth, resources and time. You can also access your quarantined messages via a secure Web console and release any message that you wish to receive.
  • Anti-Virus and Blended Threat Protection - Total Defense detects and blocks virus attachments and malware laden emails, ensuring that your organization is protected against the full range of threats which can infect your network via email. We utilize our patented dynamic behaviour modelling technology to examine all components of an email in real-time and block harmful scripts and links to malicious websites.
  • Inbound & Outbound Policy Compliance - Total Defense inspects both inbound and outbound messages; providing real-time content analysis and ensuring policy compliance. This enables you to manage email content such as text and file attachments and block outgoing email containing profanity or inbound messages containing large non-business file attachments.
  • Data Leakage Prevention - Total Defense enables you to protect the wealth of intellectual property and sensitive data that traverses your organization via email. With Total Defense, you can define sensitive file types and control the distribution of this material outside of your organization.
  • Security & Policy Compliance Reporting - the Total Defense Email Security Service provides you with ready access to useful and easy to understand reports on spam, threats and your overall email usage. Graphical summary reports are provided as well as more in-depth reports to help you investigate and answer any questions that may arise. You can run reports by user, file type and threat category across a wide range of time periods
onboarding off boarding processes
OnBoarding & Off Boarding Processes


All services are available via our online subscription portal, when customer services will support applicants. Engagement is online and via Form submission or telephone enquiry


No specific requirements exist – access to the service expires at the end of the subscription period

back up restore

Our services are maintained by in country providers and subject to their high availability maintenance through multi-tenanted and mirrored DC facilities.

In the UK we utilise British Telecom

general support details
General Support details

Technical Support

  • Help with technical questions, product issues and remote deployment.
  • Contact Technical Support By Phone
  • North America: 1-855-237-8613 begin_of_the_skype_highlighting 1-855-237-8613 FREE  end_of_the_skype_highlightingOutside North America?Click here for Phone Directory
  • Get Help Through Cloud Console
  • You can submit a support request directly fromyour Total Defense For Business cloud console

Customer Service

  • Help with order inquiries, licensing and changes to contact information.
  • Contact Customer Service By Phone
  • North America: 1-888-504-9800 begin_of_the_skype_highlighting 1-888-504-9800 FREE  end_of_the_skype_highlighting | M-F 8am-5pm US PSTOutside North America? +1-650-412-4450 begin_of_the_skype_highlighting +1-650-412-4450 FREE  end_of_the_skype_highlighting | M-F 6am-3pm US PSTClick here for Phone Directory
service constraints
Service Constraints


All maintenance is undertaken so as to provide a seemless continuous customer experience that maintains availability of the service without disruption. Any planned maintenance is undertaken at times to minimise disruption to customer access to our services such that users do not experience any disruption or performance degradation to the service


Notifications are provided to users in the event of emergency/unplanned changes. Our high-availability service assures even unplanned changes are seemless to users.

service levels
Service Levels

Protecting customers’ means more than preventing dangerous threats from reaching their digital devices, their data and their lives. At Total Defense it means ensuring their software is installed and configured correctly for maximum security. It also means 24/7 support and services provided by caring and knowledgeable digital security experts who ensure Total Defense is always there, passionately protecting users from the relentless and growing threat of malware and cyber-crime.


Online material is available for use including White papers

  • Demo Videos
  • Product OverviewTake a quick tour and learn about the benefits of our unified endpoint, web and email protection.
  • Remote User ProtectionLearn about how to keep your users protected when out of the office or on the road.
  • Multi-Platform SupportThis short video shows how easy it is to keep Windows, Mac and Linux evices fully protected.
  • Security Policy SetupSee how easy it is to create and deploy a security policy.
termination t erms
Termination Terms

Please refer to our EULA for full details

data processing storage locations
Data Processing & Storage Locations

Data Processing & Storage Locations

Data is managed locally and within the boundaries of the Endpoint location.

The endpoint within the UK is with British Telecom

technical requirements
Technical requirements

There are no specific technical requirements.

The Service supports:

  • Mac, Windows and Linux OS

All current browsers are supported

e.g. IE 8, 9; Firefox, Chrome

details of any trial services available
Details of Any trial Services Available

Total Defenseis FREE for 15 days upon application.

Access is via our portal at:


Total defense cloud security reporting

  • Dashboards for at-a-glance activity across web, email and endpoints
  • Web Security Reports:
    • Top Users by Requests
    • Top Sites by Requests
    • Top Categories by Requests
    • File Types by Requests
    • Bandwidth Consumption
    • Compliance Actions by User, Site, Category or File Type
  • Email Security Reports
    • Top Email Senders
    • Top Senders by Bandwidth
    • Top Email Recipients
    • Top Recipients by Bandwidth
    • Top Spam Targets
    • Top File Attachments
  • Endpoint Security Reports
    • Scanned, Cleaned and Quarantined Files
    • Protected, At Risk, Infected and Offline Endpoints
    • Top Threats by User , Application and File Type
    • High, medium and low Vulnerabilities
    • Forensic Logs

Total Defense CLOUD Security infrastructure

  • Total Defense for Business Cloud security
  • Highly available, CARRIER GRADE, scalable global network