exchange service update december 2 2008
Download
Skip this Video
Download Presentation
Exchange Service Update December 2, 2008

Loading in 2 Seconds...

play fullscreen
1 / 19

Exchange Service Update December 2, 2008 - PowerPoint PPT Presentation


  • 226 Views
  • Uploaded on

Exchange Service Update December 2, 2008. ISC Networking & Telecommunications. Agenda. Overview of Service Availability Report Rates Roadmap Q&A. Overview. In production since July 2007 10 Windows servers in 3 campus data centers 2 TB of mailbox storage

loader
I am the owner, or an agent authorized to act on behalf of the owner, of the copyrighted work described.
capcha
Download Presentation

PowerPoint Slideshow about 'Exchange Service Update December 2, 2008' - richard_edik


An Image/Link below is provided (as is) to download presentation

Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author.While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server.


- - - - - - - - - - - - - - - - - - - - - - - - - - E N D - - - - - - - - - - - - - - - - - - - - - - - - - -
Presentation Transcript
exchange service update december 2 2008

ExchangeService UpdateDecember 2, 2008

ISC Networking & Telecommunications

agenda
Agenda

Overview of Service

Availability Report

Rates

Roadmap

Q&A

overview
Overview
  • In production since July 2007

10 Windows servers in 3 campus data centers

2 TB of mailbox storage

Data replicated in Levy and Nichols campus data centers

overview4
Overview
  • Over 2,800 users

About 230 BlackBerry handhelds

About 295 ActiveSync handhelds

Default quota is 250 MB (more than 800 users purchased higher quota)

service review
Service Review
  • Target: 99.5% (43 hours, 48 minutes)
  • Exchange: 99.99% (3 minutes, 30 seconds)
  • BlackBerry: 100%

Averaged across multiple servers/services

remedy cases
Remedy Cases

SLA: 24 hour response

Since October, 45 cases

Shortest: 23 minutes

<24 hours to resolve 36% of cases

Longest: 16 days (response, complexity, vendor escalation)

rates
Rates
  • No change to base price since July 2007
  • New rate for FY10 – No higher than $9.50/user/month (up from $7.50)
  • Additional storage: $1.25/250MB/month (up from $1)
  • Quota over 1 GB - $50 onetime setup fee
  • All future migrations charged T&M
market rate
Market Rate
  • Stanford - $12/month
  • Columbia - $21/month
  • Outsourced - $0-12/month depending on features and quota
roadmap
Roadmap

Short-term (0-3 months)

Medium-term (4-12 months)

Long-term (>1 year)

zimbra free busy
Zimbra Free/busy

November - Zimbra GAL Changes

December - Internal ISC Pilot

February - Zimbra GAL sorting to [Lastname, Firstname]

March - General Availability

mobile devices
Mobile Devices
  • December - PDA policy review
  • 6 characters to 4 characters
sp1 rollup 5
SP1 Rollup 5
  • Late January - Upgrade
    • Service startup fixes
    • OWA blank page fixes
    • Missing recurring calendar items in OWA view
    • http://support.microsoft.com/?kbid=953467
future
Future
  • Investigate Sharepoint
    • Recommend a hosting provider
    • Manage service of a hosted provider
    • Run Sharepoint centrally
  • Investigate brick-level backups
q a customers
Q&A - Customers
  • Current - Purge Junk mail every 14 days
  • Goal - Also purge deleted items every 14 days
  • Goal - Deleted accounts max grace of 6 months
q a your topics
Q&A – Your topics
  • Self-service disabling of POP/IMAP by user or group?
  • Can we allow server-side address books by groups/schools/divisions?
  • Can we allow server-side distribution lists?
  • Can we pull LN, FN, and MI from PCOM?
  • Can we sort GAL by LN, FN?
q a your topics17
Q&A – Your topics
  • What are best practices for Outlook cached/online mode?
  • What's the behavior for device remote wipe?
  • Do SD cards get cleared after a remote wipe?
  • What is the behavior of large mailboxes?
  • Can account management help with PDA policy compliance?
  • Are we considering offering Sharepoint?
references
References
  • http://www.upenn.edu/computing/email/
  • http://prowiki.isc.upenn.edu/wiki/
ad